Ofertes d'ocupació a Chloé

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Assistant Store MANAGER

A Chloe ASSISTANT STORE MANAGER is An ambassador of the maison, in charge of welcoming every guests into the Chloe family.

HE/SHE supports the store manager in leading the team and supervising boutiques operations to ensure successful business; HE/she acts as the boutique leader in the absence of the store manager.

a Chloe Assistant Store Manager Is

• A CLIENT CHAMPION
• Leads the team to INITIATE AND DEVELOP long-term relationships with clients
• Monitors CRM targets for boutique and per stylists and helps the team to reach them
• Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
• SUPERVISES CLIENT DATABASE with consistent follow up of staff client books o Coordinates CONTACT CAMPAIGNS, gifting campaigns and other clients’ activations
• AN OMNICHANNEL BUSINESS Promoter
• Leads by example and supervises sales on the floor to improve business performance and customer service
• ENSURES full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance o Assists Store Manager in analyzing sales figures and CO-Creates MONTHLY/QUARTERLY/yearly action plan to improve business in line with maison strategy
• Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member o actively participates in commercial activities and Proactively proposes new ideas to improve business
• IS aware of local trading environment and competitors’ activities
• A TEAM LEADER
• Organizes energizing TEAM BRIEFINGS AND ensures consistently high level of motivation
• Maintains Excellent level of product knowledge by all team members AND FOLLOWS UP PROPER IMPLEMENTATION OF ALL NEEDED product and commercial TRAININGS
• Shadows sales on the floor to coach the team and identify further individual training needs
• SUPPORTS Recruitment and induction of team
• Leads by exemplarity, ENSURES good team spirit and translates CHLOE ATTITUDE OF ENTRENEURSHIP, togetherness, EXCELLENCE, creativity and positive impact
• IS AN ACTIVE MEMBER OF ASSISTANT store managerS community: sharEs best practices, asks, provides support
• AN OPERATIONS EXCELLENCE SUPERVISOR
• SUPERVISES IMPECCABLE BOUTIQUE ENVIRONMENT and teams grooming AT ANY TIME OF THE DAY
• Proactively liaises with team and management to SUGGEST IMPROVEMENTS IN OPERATIONS, PROCESSES or more globally on boutique environment
• ENSURES IMPLEMENTATION OF ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND sustainability
• Supervises all Stock Management related tasks
• Oversees compliance of established Richemont policies and standards