Ofertes d'ocupació a GuestReady

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Teletreball

🚀 We’re Hiring: Guest Support Agent (Spanish & English) – Remote in Spain! 🚀

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been revolutionizing the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

📌 Role Overview

As a Guest Support Agent, you’ll be the first point of contact for our guests, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay.

🎯 Key Responsibilities & Tasks

✅ Handle guest inquiries and support requests professionally and efficiently.

Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests.

✅ Resolve booking-related issues in a timely manner.

Example: Help guests with changes to their reservations, cancellations, or payment concerns.

✅ Troubleshoot problems and escalate when necessary.

Example: Coordinate with local teams to address maintenance issues or emergency situations.

✅ Ensure a high level of guest satisfaction through personalized service.

Example: Provide tailored recommendations to enhance the guest experience in their destination.

✅ Stay up to date with GuestReady’s systems and processes.

Example: Use our internal booking platform to track and manage guest inquiries efficiently.

🛠 What You Need to Succeed

🔹 Fluency in Spanish and English (written & spoken).

🔹 Previous experience in customer service, hospitality, or similar roles.

🔹 Strong communication skills and ability to multitask.

🔹 Tech-savvy and comfortable with digital tools.

🔹 Problem-solving mindset and ability to work under pressure.

🔹 Availability for flexible shifts, including evenings, weekends, and holidays.

🔹 A positive attitude in a fast-paced, remote environment.

🎁 Perks & Benefits

🏡 100% Remote: Work from anywhere in Spain.

🚀 Be part of a fast-growing company in the travel industry.

🌍 Join a multicultural, dynamic team.

📚 Career growth & learning opportunities.

🏥 Comprehensive health insurance.

🧘 Well-being activities & support.

🎟️ Discounts on GuestReady properties.

Diversity and Inclusion

At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contractePer dies
• Publicada12 de març

Office

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

📌 Role Overview

You will actively manage direct reservations with the help of the team on the ground for viewings. You will optimize external reservations through different channels. You will maximize booking revenue through price adjustments based on market research for the properties assigned.

🎯 Key Responsibilities & Tasks

✅ Provide professional and timely support via email and phone.
Example: Answer owner questions about reservations, cancellations, and property management in a professional and friendly manner.

✅ Address owner inquiries and troubleshoot booking-related issues.
Example: Assist owners in resolving issues like double bookings, payment discrepancies, or guest complaints.

✅ Act as the first point of contact for owners with active bookings.
Example: Proactively reach out to owners if there are any urgent matters affecting their property or guests.

✅ Take ownership of issues, solving them or escalating when needed.
Example: Investigate reported maintenance issues and coordinate with the operations team for a quick resolution.

✅ Maintain high service quality and owner satisfaction levels.
Example: Follow up on open cases to ensure a smooth resolution and a positive owner experience.

✅ Stay up to date with GuestReady’s processes and tools.
Example: Learn and master our internal booking and management systems to provide accurate and efficient support.

✅ Proactively find solutions to owner requests and exceed expectations.
Example: Offer personalized tips or alternative solutions to owners facing difficulties with their listing or guest experience.

🛠 What You Need to Succeed

🔹 Strong communication and multitasking skills.
🔹 Fluency in Portuguese, Spanish, and English.
🔹 Previous experience in customer service, hospitality, or similar roles.
🔹 Excellent problem-solving skills and a proactive mindset.
🔹 Tech-savvy and comfortable with digital tools.
🔹 Ability to work flexible hours (evenings, weekends, holidays).
🔹 Positive attitude in a fast-paced environment.

🎁 Perks & Benefits

🏡 Hybrid work flexibility (balance work & life!).
🚀 Be part of a fast-growing company in the travel industry.
🌍 Join a multicultural, dynamic team.
📚 Career growth & learning opportunities.
🏥 Comprehensive health insurance.
🧘 Well-being activities & support.
🐾 Pet-friendly office – because furry friends make everything better!

📈 What’s in It for You?

🔹 Gain hands-on experience in a global hospitality company.
🔹 Enhance your career growth with structured training and mentorship.
🔹 Develop key customer service and communication skills.
🔹 Work in a supportive, innovative environment where your ideas matter.

🙌 Join Us on This Exciting Journey!

Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀