Ofertes d'ocupació a Konecta

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Office

ABOUT US

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and more than 25 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce

MISSION OF THE ROLE

Are you ready to drive your career forward with a global leader in the automotive industry? At Konecta, we are proud to work alongside Nissan, one of the most respected automotive brands in the world.

As part of our dynamic, multicultural team, you'll play a key role in delivering exceptional customer service to Nissan customers.

Key Responsibilities:

• Resolve complex customer complaints professionally via phone and email.
• Investigate issues, working with dealer partners to ensure effective and proper solutions.
• Maintain accurate CRM records and collaborate with internal teams and the front office department.
• You'll be required to provide first-class service, making sure that every single complaint is properly handled and helping to continue to exceed customers’ expectations.

What We’re Looking For:

• Experience in customer service or a similar role and possibly in the back office department is required.
• Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills.
• Excellent communication, problem-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer.
• Ability to remain professional in challenging situations, keeping a proactive and positive attitude.
• Proficiency in CRM software and customer service tools, there will be tests during the selection process to ensure that you are able to manage different tools and platforms.

What We Offer:

• Permanent, Full-Time Contract + bonuses
• Represent Nissan, a Global Automotive Brand - work directly with one of the world's most iconic brands in the automotive industry.
• Stunning Office Location - an exceptional workspace with breathtaking sea views.
• Attractive benefits: Access to a portal with discounts on a wide range of experiences, as well as a discount on private health insurance.
• Ongoing Training & Development - we're committed to your career growth, offering continuous training to help you advance and thrive in the automotive sector.

A Multicultural, Positive Work Environment - enjoy being part of an inclusive and diverse team with a strong, collaborative culture.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada24 de febr.

Excel

¿Te gustaría formar parte de una empresa que te ofrezca un desarrollo profesional y personal, acompañado de un plan de carrera, dedicándote a lo que realmente te gusta?

Somos una compañía con un claro enfoque de crecimiento, nos apoyamos en nuestros valores para actuar de manera íntegra y transparente, convirtiendo la creatividad en oportunidad, a través de una compañía diversa, en la que desarrollamos el potencial de cada colaborador.

Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostamos por la igualdad en nuestras posiciones.

¿QUÉ ESTAMOS BUSCANDO?

Queremos incorporar un/a analista junior que realizará las siguientes funciones:

• Se encargará de la elaboración y análisis de informes financieros, proporcionando apoyo a los analistas senior y a la dirección, en la interpretación de dichos datos para la toma de decisiones.
• Recopilar y analizar datos financieros, preparar estados financieros, informes de resultados y análisis de costos, y garantizar el cumplimiento de las normas contables y regulatorias.
• Participar en proyectos financieros, incluyendo mejoras de procesos e implementación de nuevas herramientas de software.
• Colaborar en auditorías externas e internas.

Los requisitos de la posición:

- Titulación: Grado en Administración y Dirección de Empresas (ADE) o Finanzas, Economía. Se valorarán estudios de postgrado en el área financiera.

- Conocimientos de Ofimática a nivel avanzado, sobre todo Excel.

- Conocimientos avanzados de Contabilidad (Financiera y de Costes).

- Experiencia en el puesto entre 1-3 años

-Nivel de inglés B2 - C1.

Condiciones de la vacante:

Horario: Lunes a Jueves de 9:00 a 18:00 y viernes de 8:00 a 15:00

Híbrido

Contrato: Indefinido

Si eres una persona inquieta y proactiva, a la que le gusta trabajar en equipo de manera dinámica y ágil, que disfruta emprendiendo nuevos retos, no lo dudes, ¡Konecta es tu sitio para afrontar nuevos desafíos!