Ofertes d'ocupació a Polar Analytics

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Teletreball SaaS Office

Polar Analytics: The All-in-One Data Platform for Consumer Brands 🐻❄️

Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. Powerful yet user-friendly, it gives DTC brands the insights they need to scale profitably.

🚀 Our mission? To help indie DTC brands compete and grow—faster and more profitably.

What Makes Polar Analytics Unique? 💎

🔥 4,000+ Brands and Growing

We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year.

💡 Cutting-edge tech, Built for Simplicity

We leverage the modern data stack to deliver enterprise-level insights—without the need for a data team.

💰 Backed by World-Class Investors

We’ve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early.

👥 A Team of eCommerce Experts

Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader.

Why this role?

• Empower thousands of entrepreneurs, ventures, and marketing agencies to grow their online brands, with a solution they will use daily
• Join us at one of the most exciting moments of our history!
• Be at the forefront of the DTC ecosystem, get an inside view of the fastest-growing brands, and become a knowledge expert in fast-growing industries like DTC, E-commerce, and Data.
  
  

• Onboard customers and make sure they are “healthy” along the customer journey (high touch and low touch approaches depending on the Customer Tier)
• Think of strategies to prevent churn (high touch and low touch approaches depending on the Customer Tier)
• Set up tool to help us scale current processes (CS platform, build a health score, automatize some manual processes today…)
• Help the Care team for level 1 requests. Be able to create tickets and do the first investigation.
• Transform problems into scalable solutions, working hand in hand with the Tech and Care team
• Act as the voice of the customer, communicating needs or feature requests internally to influence the product roadmap
  
  

• 🤖 You love the eCommerce, DTC, and SaaS space
• 🕐 You have a previous B2B SaaS experience as a CSM (at least 2 years), preferably where you saw the team grow as the company scaled
• 🎓 Bachelor or equivalent in business school or engineering
• ⌨️ You are data-driven
• 🔈 You have exceptional written and verbal communication
• ✈️ You are passionate and humble, you always love to learn and share
• 🎖 You thrive with ownership and responsibility: you will be responsible to take our Support to the next level!
  
  

• Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience and your motivations and Tell you more about Polar Analytics.
• Role Fit Interview (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role.
• Competency Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member.
• Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below).
  
  

• 🤝 No Ego – We work as a team, valuing everyone’s input.
• 🪞 Transparency – Honest feedback and open communication drive our growth.
• 🚀 Growth Mindset – We constantly learn, improve, and push for excellence.
• 💜 Care for Others – We lead with empathy and put our customers first.
• 🔑 Act Like an Owner – We take responsibility and drive the business forward.
• 🎯 Driven by Impact – We focus on delivering real value to our customers.
  
  

• 🌎 Choice-First Work Culture – We focus on impact.
• 🏖 5 weeks of vacation
• 💰 Competitive salary & equity
• 💻 Latest MacBook
• 🏡 Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in
• 🩺 Private Health Insurance – Based on your location.
• 😍 Company-Wide Offsites Every 6 Months – Align on vision and strengthen our team bonds.