We are currently seeking a Regulatory Case Specialist to oversee consumer regulatory complaints, reporting directly to the Regulatory Team Lead. This position is situated within a company experiencing robust growth and is based at our Barcelona office.
This role presents an excellent opportunity to explore diverse business areas, functioning cross-functionally. It also offers a chance to enhance your understanding of e-commerce, tourism, consumer, and data protection regulations.
Key Responsibilities:
- Manage legal customer complaints, consumer organization files, lawyer cases, and regulatory consumer cases. Identify potential legal risks and collaborate with stakeholders to mitigate negative impacts.
- Coordinate Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service.
- Support various administrative tasks within the team, such as forum management or translations of legal documentation.
- Collaborate on team projects, assisting team members when required.
- Measure, analyze, and report on the results of initiatives.
Required Qualifications:
- Background in Tourism required for daily work.
- Familiarity with CRM tools.
- Proficiency in using G-suite.
- Excellent writing and communication skills. Ability to work with legal vocabulary, with outstanding French grammar at a native level or C1/C2. Proficient level of English is a must.
Personal Skills:
- Passion for the travel industry.
- Acute sense of judgment, tact, diplomacy, and crisis communication.
- Analytical capacity, problem-solving mindset, and organizational skills.
- Customer-oriented, comfortable working under pressure, prioritizing tasks, with a passionate mindset, eager to learn, and possessing a great teamwork attitude.
- Negotiation skills with a win-win perspective.
Valuable:
- Experience in legal case management related to tourism (GDPR, tourism, and consumer regulations).
- Additional language proficiency, including German, Spanish, Italian, Norwegian, Swedish, Dutch, Catalan, Euskera, Galician, and/or Portuguese, will be advantageous.
- Experience in forums management and/or handling sensitive customer complaints will be a plus.
- Knowledge of GDS Amadeus and/or Galileo.
- Proven successes in both traditional and interactive claims channels.
Contract:
Temporary, 6 months + possibility of incorporation by the company based on performance.
Work Details:
- Full-time position.
- Working hours: 9:00 AM to 6:00 PM with a 1-hour lunch break.
- Telecommuting with the option to go to the office in Barcelona as needed.
Salary:
€24,000 per year.
Applicants will undergo a French writing proficiency test as part of the application process.
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