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WikipediaTailored Spain
Madrid, ES
Guest Relations Specialist
Tailored Spain · Madrid, ES
Excel Office Outlook Word
About the Company - Tailored Spain - Portugal is a prestigious Destination Management Company located in Spain. Based in Madrid, we are specialized in VIP tailor made luxury travel throughout Spain & Portugal. Excellence, exclusivity and expertise are our basic principles. We offer an excellent VIP service paying meticulous attention to every last detail in order to satisfy the most demanding traveler. As part of Virtuoso and Internova Select, we work with the most high-end type of clientele.
About the Role - We are looking for a passionate and detail-oriented Guest Relations to join our team. The candidate will be fully responsible for providing a premium level of service and personalized attention to our esteemed guests. The candidate will ensure that their needs are met and that they have a memorable and enjoyable experience with us. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment. Our Guest Relations team are the gatekeepers of the full Tailored Spain – Portugal experience. Your passion and commitment to going above-and-beyond ensures unforgettable trips for our clients.
**********The candidate must live in Madrid**********
Key Responsibilities:
- Serve as the primary point of contact for our guests (from 48h prior to arrival), providing personalized and attentive service throughout their stay with us.
- Responsible of our emergency telephone number
- Proactively communicate with guests before, during, and after their trip to ensure their satisfaction and address any concerns
- Welcome and assist guests during their stay with us, ensuring a smooth and seamless trip.
- Respond to all our guest inquiries, handle guest complaints and resolve issues in a prompt and professional manner.
- Anticipate guests’ needs and preferences, providing personalized recommendations and assistance throughout their stay with us.
- Maintain a positive and welcoming attitude towards our clients.
- Process reservations and last-minute changes
- Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.
- Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.
- Coordinate with various departments and managers to ensure seamless guest experiences
- Special and personalized follow-up for VIP travelers
- Re-check services of booked trips
- Decision making, resolution and monitoring client’s complaints
- Direct collaboration and involvement with other departments of Tailored Spain-Portugal
Requirements:
- The candidate should have experience in the luxury travel industry as Guest Relations, customer service, or similar roles within a DMC, travel agency, hotel, or tourism company, and should be extremely organized, having a keen eye for detail, and possessing excellent customer service skills.
- In-depth knowledge of luxury travel, particularly tailor-made itineraries, will be highly valued.
- Very high level of English, both spoken and written. Proficiency or native speaker. This is essential for clear communication with American clients. During the interview, a level test will be taken. Knowledge of other languages (e.g., Portuguese) can be a plus.
- Strong written & oral communication and people skills; excellent grammar.
- Flexibility and willingness to work and be on duty on weekends, evenings, or holidays, especially during peak travel seasons.
- Excellent communication and interpersonal skills. Ability to interact professionally with guests via phone, email, and other tools.
- Problem-Solving Skills: Flexibility to assist guests in case of emergencies or unexpected issues quickly and efficiently.
- Cultural Sensitivity: Awareness of cultural differences, especially between American guests and the local destination.
- Knowledge of the American market: Familiarity with the preferences, behaviors, and expectations of American travelers to tailor services and offers accordingly. Experience living or working in the United States is highly valued.
- Technical Skills: Proficiency in MS Office: Especially in Word, Excel, and Outlook.
- Knowledge of Booking Platforms: Familiarity with reservation systems, booking tools, and travel agency software (e.g., TourPlan).
- Empathy and Patience: Ability to understand and cater to guest needs and ability to work well under pressure and maintain composure in high-stress situations.
- High level of attentiveness, responsiveness, and excellent attention to detail ensuring that all guest requests and services are handled precisely.
- An outstanding and impeccable, demonstrable track record of working at the highest standards and delivering a successful guest hospitality service.
- Passion for customer service with a friendly, professional and enthusiastic attitude and willingness to tackle any task.
- Person with initiative, flexible, adaptable to market changes and internal requirements.
- Sociable, knowing how to connect with our clients and build a trusting relationship.
- Helpful and attentive, finding the right solution for all our guests.
- Ability to work independently as well as part of a team, with a proactive and adaptable approach to problem-solving.
- Flexibility and Adaptability: Willingness to work in a fast-paced environment, handle last-minute requests, or deal with unexpected challenges.
- Ability to exceed customer expectations at every opportunity.
- Knowledge of the Iberian Peninsula and Portugal, including top attractions, restaurants, hotels, events, and tours in Spain and Portugal. Ability to provide tips or personalized recommendations based on guest interests.
- Sales and Upselling Ability (optional but beneficial). Ability to upsell additional services such as tours, excursions, transportation, or special experiences to increase revenue.
Top Doctors
Barcelona, ES
Client Manager - UK Market
Top Doctors · Barcelona, ES
Excel Outlook Word
At Top Doctors Group we continue to grow!
Would you like to join a company that has revolutionised the private medical sector and will soon be a world leader in the healthcare sector? Top Doctors Group is a leading healthcare and technology company with an international presence.
We are looking for a highly motivated person to manage and analyse the portfolio of doctors, identify opportunities and adapt to the needs of each client, ensuring their satisfaction and retention. We value the ability to build strong relationships with doctors, understand their needs and foster growth. The role includes regular follow-ups, acting as a liaison between the company and doctors, and supporting new doctors. In addition, we are looking to encourage physicians to collaborate on content creation.
This is an excellent opportunity to be part of an important medical project, in one of the most competitive sectors, with national and international impact in a fast growing, competent, young and dynamic company.
🖥️ Responsibilities
- Conduct introductory and welcome call with the client prior to the official call, establishing an initial relationship.
- Renewal management: report opportunities in Dynamics, analyse monthly renewals, evaluate results and achieve renewal targets.
- New product sales: managing the entire process, from initial contact to helpdesk assignments for installations, price adjustments, updating contracts to the centre, selling new products and tools.
- Definition of the action plan with the client and monitoring of the predefined roadmap in Dynamics, assigning the corresponding tasks.
- Case management: managing incidents, cancellation requests, non-payments.
- Knowledge acquired in similar functions.
- Previous experience in administrative tasks using computer applications.
- Previous experience in sales and product marketing functions.
- Ability to work under supervision and adapt to new tasks with a period of adaptation.
- Effective communication and customer relations.
- Technical Skills: Proficient in tools such as Outlook, Dynamics, Admin, Zoom, Teams, Excel. Advanced in the use of computers and software, including knowledge of word processing software, spreadsheets, web browsing and email.
- Basic numeracy, file management, record keeping and invoicing skills.
- English written and spoken native level.
- ♾️Stability and growth.
- 💻Hybrid working method.
- 👥Leaders who prioritise day-to-day support.
- 🎂 You will be free on your birthday.
- 💱Social benefits and flexible remuneration to suit you.
- 🌎Young and international working environment.
- 🥳 And... Lots of fun.
Nexe the Way of Change
Barcelona, ES
Business Anayst Junior (Marketing Producto Automoción)
Nexe the Way of Change · Barcelona, ES
Excel Power BI Office PowerPoint
¿Quiénes somos?
En Nexe somos especialistas en proyectos de alta transformación y ayudamos a nuestros clientes a definir el mapa de ruta que les permita lograr sus retos de negocio, ajustando los procesos y modelos de trabajo y desarrollando a sus colectivos clave, mejorando la experiencia del cliente, en un contexto multicanal.
¿Qué buscamos?
Si eres una persona apasionada del Marketing de producto, del mundo de la automoción y la tecnología, si te motiva estar en el centro de la acción, colaborando con diferentes equipos para asegurar que todo esté listo para el lanzamiento de un nuevo modelo, si te gusta combinar análisis, coordinación y comunicación, ¡queremos conocerte! Buscamos un/a Business Analyst Junior para el departamento de Marketing de Producto de una marca referente en el mercado. Formarás parte del equipo de producto dando soporte a product managers, siendo un punto de apoyo esencial para asegurar que cada novedad llegue con toda la información clara, atractiva y actualizada.
¿Cuáles serán tus responsabilidades?
- Lanzamientos sin fisuras: colaborarás con los Product Managers y el equipo de Comunicación para que todo esté listo en la web, el configurador de coches, los catálogos y las landing pages.
- Información al día: actualizarás precios, legales y contenidos tanto en nuestros canales digitales como en materiales impresos.
- Apoyo interno: resolverás dudas sobre producto y coordinarás con otros departamentos todo lo necesario para que la información fluya.
- Relación con partners: trabajarás con la agencia de medios y la entidad financiera para asegurar que las cuotas y condiciones se reflejan correctamente en nuestra web.
- Visión de negocio: elaborarás informes de mercado, realizarás seguimiento de marcas competidoras y colaborarás en la creación de dashboards de producto en Power BI.
- Soporte estratégico: prepararás proformas de campañas, informes sobre stock y cartera, y materiales que sirvan de base para nuevas propuestas comerciales.
¿Qué competencias debes tener?
· Perfil analítico con un excelente dominio del Excel
· Conocimiento de herramientas de análisis y presentación de datos (Business Analytics y Power BI)
· Habilidades de presentación en PowerPoint
· Persona orientada a cliente, tanto interno como externo
· Entusiasta y proactivo/a
· Capacidad para aprender y adaptarse rápidamente
· Perfil sistemático, autónomo y responsable, orientado a resultados
· Mínimo 2 años de experiencia en áreas de marketing de producto
¿Qué otros requisitos tenemos?
· Formación universitaria, preferiblemente en marketing.
· Dominio de Office
· Buen nivel de inglés
¿Qué más valoraremos?
· Experiencia en automoción (Marca / Concesión / Agencia de Marketing)
- Se valorará conocimiento en data mining, business analytics y en el uso de Copilot
Y nosotros, ¿Qué te ofrecemos?
· Una cultura de empresa centrada en las personas. ¡Somos “buena gente buena”!
· Un salario competitivo acorde con tu perfil y experiencia.
· Oportunidad de desarrollo en una compañía con visión internacional desarrollando proyectos globales de transformación en organizaciones multinacionales líderes de su sector.
· Trabajo híbrido (1-2 días a la semana en la oficina en el centro de Barcelona)
Kraft Heinz
Madrid, ES
Finance Transformation Intern
Kraft Heinz · Madrid, ES
Excel Power BI Tableau
Job Description
This is an amazing opportunity for a hardworking Student/New Graduate/ interested in making a difference at Kraft Heinz! The position is part of the Finance Department in Madrid, where you will join a passionate team, alongside peers always trying to reach the next level.
Every internship in our Company offers outstanding opportunities to develop knowledges and skills, gain real business experience, get exposure to senior leadership and attend tailored trainings.
As an intern you will take ownership of projects and especially of your career. At Kraft Heinz, we provide the playing field. You change the game!
Are you up for the challenge?
In brief, you will be responsible for
- Prepare and oversee weekly and monthly internal reports
- Support the team in improving performance, optimizing processes and driving efficiency
- Manage the dept. master data ensuring quality, accuracy and control
- Develop and refine processes to improve invoice accuracy
- Analyze financial data to identify patterns using Excel and SAP and share recommendations and insights with the team
- Collaborate with cross functional teams such as commercial and logistics locally and internationally to ensure correct forecasting of annual agreements, prices and promotions
Hard Skills & Capabilities
- Relevant degree in Business Administration, Economics, Finance
- Proficient in Business English and Spanish Language
- Great command of Microsoft Suite (especially Excel and Power Point)
- Knowledge of visualization tool such as Power BI, Tableau is a plus
Professional Attributes
- Curiosity, proactive, positivity & passion - You’re curious, proactive, positive and enthusiastic. People know you as the driver of the team.
- Communication Skills - With us, you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent interpersonal skills to deal with all kinds and levels of different stakeholders.
- Project management skills - Time management has no secrets for you. You’re organized, structured and always have an overview of all the results. You know how to bring multiple projects to a successful ending within the given timeframe.
- Analytical - We’re a very data driven company, making it crucial to be able to translate sophisticated data into a simple solution with an analytical approach.
- Emotional intelligence - We highly value people who demonstrate the ability to put themselves in the shoes of someone else, anticipating reactions and feelings and find the right words to connect with effective story telling.
- Flexibility we have a hybrid working model providing you with the empowerment to take ownership of your work-life balance.
- Always room for new insights; if you have an excellent idea, please let us know, and we can set it in action!
Type Curricular or Extracurricular
Duration 6 months (full-time) with possibility of 6 months extension
Salary 600€ + Ticket Restaurante
Location(s)
Madrid
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Ria Money Transfer
Madrid, ES
Learning And Development Specialist
Ria Money Transfer · Madrid, ES
Excel Office PowerPoint Word
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
Are you driven by fostering opportunities for people growth and shaping the future of workplace learning?
If yes, you will love this opportunity at Ria! We are looking for an L&D Specialist to join our dynamic team. In this role you will participate in designing and facilitating a variety of learning initiatives, both in-person and virtually, that help our workforce thrive.
ROLES & RESPONSIBILITIES
You will work with HR colleagues to craft a dynamic learning experience to support our high performing teams in achieving the organisational goals. Create engaging content, including e-learning content, that excites and empowers our diverse colleagues. Deliver virtual and face-to-face learning sessions, that will have real credibility being backed by references to top thought leaders. Champion fun and impactful delivery strategies and methodologies for all our learning activities. Eventually, you will grow to be the go-to person for all kinds of L&D related queries, and you will thrive in this role.
- Design and deliver engaging and effective training sessions tailored to support organisational objectives.
- Contribute to the creation of in-house built learning content using Articulate 360.
- Collaborate with global L&D team and when necessary, customize global training content to meet specific team, region or organisational needs.
- Provide coaching and mentoring to colleagues by offering guidance, encouragement and practical advice to drive their professional growth. Help them apply new skills in their everyday roles, ensuring lasting impact and success.
- Work with HR Teams to equip our line managers with the tools to be effective leaders and trusted thought partners. Build and maintain a dynamic library of resources that enhance and promote best practices across the organisation.
- Role model our values and principles and actively contribute to shaping our culture.
- Support our wider HR priorities by contributing to our DE&I initiatives, Great Place to Work, building a team of champions to leverage our tools and learning programmes for maximum impact.
- Conduct/Lead New Hire Orientation sessions in Spain, supporting colleagues across EMEA as necessary.
- Actively contribute to analyse training needs and preparation of training plans for EMEA region based on business priorities, market trends and identified skill gaps.
- Handle all administrative tasks related to the training function, including, where applicable, the process of claims for government subsidies.
- Training record keeping and reporting (KPI’s), including measuring training effectiveness through assessments, surveys and feedback tools.
- Leverage MS Office tools to create impactful presentations, reports and tracking documents.
- Any other responsibilities that may arise due to new projects or changing business priorities.
POSITION REQUIREMENTS
- Academic background in HR or L&D related field or equivalent practical experience is necessary.
- Bilingual English/Spanish. Additional language skills would be an advantage.
- Experienced facilitator, skilled at creating engaging, impactful learning environments for any audience.
- Adept at creating powerful content that simplifies complex concepts and drives change, from PowerPoint to Articulate 360 e-learning content to interactive workshops.
- Consultative in approach, listening, understanding and tailoring solutions collaboratively.
- Proficient in MS Office Suite, especially Powerpoint, Excel, Word.
- Able to travel when needed.
- Experience in creating E-learning content would be appreciated.
- Knowledge of LMS´s would be appreciated.
- Video-making abilities will be needed.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
Gabby's Brunch
Barcelona, ES
Director/a de Restaurante
Gabby's Brunch · Barcelona, ES
Excel
¿Te apasiona la hostelería, el liderazgo de equipos y la excelencia operativa? En Gabby’s Brunch, buscamos un/a Director/a con experiencia, capaz de asumir tareas de dirección y llevar nuestros restaurantes al siguiente nivel — con autonomía, visión y cariño por el detalle.
- ¿Quiénes somos?**
Responsabilidades
Supervisar la operativa diaria de los locales
Gestionar y motivar a los equipos de sala y cocina
Asegurar la calidad del servicio y la experiencia del cliente
Controlar costes, márgenes y rentabilidad
Coordinar tareas administrativas, RRHH, compras y mantenimiento
Implementar mejoras continuas en procesos y estructura
Reportar directamente a la fundadora
Requisitos
Experiencia previa como director/a de restaurante o de operaciones (mín. 3 años)
Excelentes habilidades de liderazgo y comunicación
Perfil resolutivo, proactivo y organizado
Conocimiento de herramientas de gestión (Excel, software de TPV, RRHH, etc.)
Capacidad para trabajar de forma autónoma y con visión estratégica
Inglés y español fluidos (catalán es un plus)
Ofrecemos
Proyecto sólido y en crecimiento
Ambiente joven, dinámico y con propósito
Autonomía y espacio para aportar ideas
Salario competitivo según experiencia
¿Te gustaría formar parte de este proyecto?
Envíanos tu CV y una breve carta de motivación ✨
Cocoon Bioscience
Tres Cantos, ES
Técnico de control de calidad
Cocoon Bioscience · Tres Cantos, ES
Excel
Formación: Grado en Ciencias de la Vida o Química, Técnico superior en laboratorio de análisis y control de calidad o Técnico superior en laboratorio clínico y biomédico.
Experiencia: Mínimo 1 año de experiencia en laboratorio de Control de Calidad bajo SGC y mínimo 1 año de experiencia en desarrollo de Métodos Analítico (espectrofotometría, PCR, cultivos celulares, ELISA…)
Experiencia valorable:
- Manejo de equipos
- Buenas prácticas de documentación aplicable a elaboración de informes, gestión de incidencias, controles de cambios, CAPA plan, etc.
- Orden, limpieza y mantenimiento del laboratorio
- Manejo de Excel (nivel alto)
Responsabilidades del Técnico de QC:
- Participación activa en la implementación y validación de nuevos métodos analíticos (realización de test, redacción de informes de experimentos, procesamiento de resultados, etc.)
- Realización de análisis rutinarios de control
- Redacción de procedimientos, formularios de trabajo, hojas de cálculo...
- Preparación de reactivos y material para análisis
- Control de materiales
- Mantenimientos internos y limpiezas de equipos
- Participación y apoyo en la redacción de incidencias, no conformidades, etc.
- Mantenimiento de listados y documentación interna
Habilidades y aptitudes:
- Iniciativa, capacidad de organización y trabajo en equipo
- Pensamiento analítico y resolutivo
- Responsabilidad, actitud positiva y mentalidad de aprendizaje
Cómo aplicar:
Las personas que deseen participar en este proceso de selección deberán enviar un correo electrónico (título: Oferta de trabajo de “nombre completo del postulante”) a [email protected] adjuntando Curriculum Vitae completo.
La incorporación a este puesto está estimada para marzo-abril 2025.
Airmagic®
Mérida, ES
? Inicio Inmediato: Becario Del Departamento De Ventas
Airmagic® · Mérida, ES
Excel
En Airmagic buscamos un/a becario/a para integrarse a nuestro equipo en el Departamento Ventas de Sales Development Representative (SDR).
Si eres un/a estudiante o recién graduado con ganas de aprender, proactivo/a y quieres desarrollarte en el mundo de las ventas, ¡esta es tu oportunidad!Funciones a desarrollar:
- Investigación de prospectos: Realizar investigaciones básicas sobre empresas y contactos para identificar posibles clientes interesados en los productos o servicios.
- Apoyo en la prospección: Colaborar en la creación de listas a partir de herramientas de prospección.
- Contacto inicial: Realizar llamadas, redactar y enviar correos electrónicos iniciales de contacto o seguimiento a leads potenciales.
- Asistencia en la calificación de leads: Apoyar en la clasificación de leads según su interés y potencial.
- Tareas administrativas básicas: Apoyar en tareas administrativas relacionadas con la organización de citas, seguimiento de correos o preparación de informes sencillos.
- Formación y aprendizaje: Participar activamente en sesiones de formación sobre técnicas de ventas y uso de herramientas.Requisitos obligatorios:- Estudiante FP Superior, universitario/a o recién graduado/a en áreas como Administración de Empresas, Marketing, Comunicación, Ingeniería Comercial o afines.- Habilidades de comunicación verbal y escrita.- Actitud proactiva, responsable y con capacidad de trabajo en equipo.- Motivación para desarrollarse en el área comercial y de ventas.
- Compromiso y responsabilidad.Requisitos valorables:- Nivel de inglés intermedio.- Experiencia previa en atención al cliente, ventas o roles relacionados - Conocimiento de herramientas como Excel, Google Suite y plataformas digitales y manejo de plataformas CRM.
- Iniciativa y creatividad· Interés en el desarrollo de habilidades comerciales y de negociación.Te ofrecemos:- Prácticas remuneradas, Salario en función de valía a convenir.- Equipo necesario para el desempeño de las funciones.- Formación continua y aprendizaje en un entorno dinámico y tecnológico.- Oportunidades de crecimiento dentro de la empresa.- Posibilidad de incorporación definitiva a las empresas tras finalizar la beca o periodo.Si cumples con los requisitos y estás listo/a para un reto profesional, ¡esperamos tu CV!Envía tu CV a ****** con el asunto "Becario SDR".
Johnson Controls
Rozas de Madrid, Las, ES
EMEALA Program Manager
Johnson Controls · Rozas de Madrid, Las, ES
Office Excel Power BI PowerPoint Word
What You Will Do
This position is responsible for driving and program managing various growth initiatives, tracking, analyzing, and communicating performance to internal and external stakeholders.
The role involves leading and managing growth programs, ensuring that each function delivers on its commitments to meet program schedules and outcomes. The Program Manager represents the organization in regular cadence meetings, providing clear and concise updates on the status of all owned programs.
This highly visible position works closely with senior stakeholders across the region, functions, and branches to lead and manage various growth initiatives, analyze and synthesize business performance, and proactively facilitate problem-solving efforts to achieve growth targets at both regional and country levels.
How You Will Do It
- Drive and program manage the development, launch, activation, and enablement of Growth Initiatives and Programs by collaborating with Service, Operations, and Sales leaders across regions, countries, and branches
- Track, report, and analyze individual country performance on growth initiatives, proactively identifying and addressing challenges to meet regional and country growth targets
- Facilitate discussions to identify and resolve the root causes of underperforming KPIs, working closely with service leadership and regional/country service teams. Regularly track and report progress on corrective actions
- Implement and execute best-in-class program management practices, including cadence planning, impact assessment, and problem resolution
- Provide value-added analytics utilizing tools such as Excel and Power BI to support informed business decision-making and drive service growth at the regional and country levels
- Business acumen and understanding of organizational issues and challenges
- Strong critical thinking, analytical and problem-solving skills required
- Detail oriented and with ability to work under pressure, mentally resilient with a propensity to persevere
- Exceptional communication skills (bilingual preferred), both written and verbal, to a variety of audiences at all levels
- Experience with large-scale organizational change efforts preferred
- Familiarity with best-in-class program management tools and practices will be highly valued
- Engineering & technical experience with building industry
- Bachelor’s degree
- Advanced proficiency in Microsoft Office applications - Excel, Word, PowerPoint