We are working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Experience Specialist to join their offices in Valencia. Position: Customer Experience Specialist Location: Valencia, Spain Employment type:...
We are working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Experience Specialist to join their offices in Valencia.
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
Duties And Responsibilities
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
Duties And Responsibilities
- Communicate with customers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience.
- Fluency in German, both oral and written. Fluent in English.
- Previous working experience in hospitality or other customer facing roles is a plus
- Excellent communication skills with the ability to listen and show empathy
- You thrive for teamwork and fun and are part of the community
- Flexible and able to work in a fast paced working environment
- Autonomous, able to work independently as well as part of a team
- Tech savvy and familiar with Google Suite, MS office and CRM tooling
- Customer-focused, always have the customer’s best interest in mind.
- Excellent remuneration package based on experience, skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bootcamp twice a week
- Drinks every Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
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Customer Success Specialist
20 dic.QUICKIN
¿Te apasiona el contacto con los clientes y tienes una habilidad innata para resolver problemas de forma ágil? ¿Te...
