Ofertes d'ocupació per a Portugués

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada28 de març

Excel Outlook

Atender al cliente particular a través del teléfono , email o consulta web.

Responder a las reseñas y opiniones de los usuarios (App, Play Store, Apple Store) en varios idiomas y realizar el seguimiento adecuado.

Funciones:

• Atención telefónica
• Atender las llamadas de clientes particulares recibidas en la compañía procedentes de los mercados Iberia / Europa
• Resolver las cuestiones utilizando las herramientas online disponibles para el cliente.
• Gestionar la herramienta de tickets utilizada por la empresa. Abrir los tickets dirigidos a otros departamentos.
• Realizar funciones de preventa con clientes
• Atender a posibles clientes (llamadas salientes) facilitando la información comercial de productos requerida
• Promoción de nuestros canales de venta para clientes particulares
• Atención correo y consultas web
• Atender el correo electrónico de los clientes particulares.
• Responder las cuestiones registradas por el cliente en la página web de la compañía
• Comunicación - Gestión de reseñas
• Responder a las reseñas y opiniones de los usuarios (App, Play Store, Apple Store) en varios idiomas
• Proponer acciones que sirva de ayuda para los usuarios (identificar preguntas frecuentes de los usuarios, necesidades de cambios en la documentación, guía práctica, necesidad de crear recursos específicos etc)
  
  

Formación:

• Indispensable: Ciclo formativo de grado medio de Atención al Cliente o similar.
• Valorable: Ciclo formativo de grado superior de Atención al Cliente o similar, conocimientos técnicos.
  
  

Experiencia mínima:

Deseable 1 año de experiencia previa en un puesto similar.

Conocimientos específicos:

• Ofimática: Outlook, Teams, Excel, Power Point
• Habilidad de comunicación (escucha activa, empatía, gestión de quejas …)
  
  

Otros requerimientos específicos del puesto:

• Indispensable: Portugués nativo o bilingüe. Inglés mínimo C1.
• Valorable: Otros idiomas

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada26 de març

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That's why we employ the most creative, passionate people in the industry.

EA inspires the world to play, and the Worldwide Localization Team makes that happen! We are accountable for delivering the high-quality localized versions of our titles to over 30 countries around the world. You will find a vibrant, multicultural environment with a great mixture of professionals. From software engineers, project managers, testers to audio, text and linguistic specialists, each employee has an important role to play. You will work on a wide variety of groundbreaking tools and systems to provide Localization to EA's products. With business and project management modules, workflow automation, CRM, Text, Audio, Image and Video asset management technology, EA has built a cutting-edge Localization powerhouse that covers the needs for both current and next generation platforms.

EA Madrid is home to our international Localization Testing and Compliance & Certification groups, comprised of computer engineers, producers, sound and linguistic specialists working to provide localized versions of our titles to over 30 countries around the world. At EA Madrid, you will find a vibrant, multicultural environment where each employee has an important role in this exciting organization.

As a Localization Tester, your main role will be to check the linguistic quality of localized products, and ensure they follow EA procedures and requirements before being certified by EA's Compliance & Certification group. You may also assist EA's Worldwide Customer Experience service in evaluating their advisors.

Your Primary Responsibilities Will Include

• Complete assigned tasks, thoroughly.
• Ensure that all bugs, flaws or issues are reported correctly (in English and Portuguese) and removed from the product before release.
• Inform Leads and Senior Testers of any issue that may slow down or stop testing progress early.
• Proactively seek ways to improve your knowledge of testing procedures and related equipment.
• Follow EA security procedures by taking responsibility for equipment and software security.
• You will report to the Linguistic Team Lead.
  
  

Qualifications

• Fluent (written and verbal) in English and in Portuguese- must be a native speaker.
• Demonstrate an ability to approach testing in a detailed and structured way.
• Interest and knowledge of video games, the video game industry and platforms, including PC, Mac, Consoles (PS, Xbox), and Mobile.
• Excellent communication skills
• Proactive, player-focused, and team-oriented
• Knowledgeable of Microsoft Windows environment
• You must be at least 18 years old.
  
  

Special Considerations

• EA offers relocation support for employees joining us from outside of Madrid.
• Please note, you must be eligible to work in Spain. EA does not sponsor visas for this position.
• EA Madrid's work is dynamic. There will be peak periods of activity, therefore the workload and make-up of teams will vary. Regular working hours are 40 hours per week. On few occasions overtime might be needed either on workdays or weekends. It will be compensated with time off.
  
  

What's Next

• After your cv validation by the talent acquisition team, you will be invited by email to pass an online test through an external platform. Stay tuned!
  
  

Connect your future to ours. Inspire. Dream. Play.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada26 de març

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That's why we employ the most creative, passionate people in the industry.

EA inspires the world to play, and the Worldwide Localization Team makes that happen! We are accountable for delivering the high-quality localized versions of our titles to over 30 countries around the world. You will find a vibrant, multicultural environment with a great mixture of professionals. From software engineers, project managers, testers to audio, text and linguistic specialists, each employee has an important role to play. You will work on a wide variety of groundbreaking tools and systems to provide Localization to EA's products. With business and project management modules, workflow automation, CRM, Text, Audio, Image and Video asset management technology, EA has built a cutting-edge Localization powerhouse that covers the needs for both current and next generation platforms.

EA Madrid is home to our international Localization Testing and Compliance & Certification groups, comprised of computer engineers, producers, sound and linguistic specialists working to provide localized versions of our titles to over 30 countries around the world. At EA Madrid, you will find a vibrant, multicultural environment where each employee has an important role in this exciting organization.

As a Localization Tester, your main role will be to check the linguistic quality of localized products, and ensure they follow EA procedures and requirements before being certified by EA's Compliance & Certification group. You may also assist EA's Worldwide Customer Experience service in evaluating their advisors.

Your Primary Responsibilities Will Include

• Complete assigned tasks, thoroughly.
• Ensure that all bugs, flaws or issues are reported correctly (in English and Brazilian-Portuguese) and removed from the product before release.
• Inform Leads and Senior Testers of any issue that may slow down or stop testing progress early.
• Proactively seek ways to improve your knowledge of testing procedures and related equipment.
• Follow EA security procedures by taking responsibility for equipment and software security.
• You will report to the Linguistic Team Lead.
  
  

Qualifications

• Fluent (written and verbal) in English and in Brazilian-Portuguese- must be a native speaker.
• Demonstrate an ability to approach testing in a detailed and structured way.
• Interest and knowledge of video games, the video game industry and platforms, including PC, Mac, Consoles (PS, Xbox), and Mobile.
• Excellent communication skills
• Proactive, player-focused, and team-oriented
• Knowledgeable of Microsoft Windows environment
• You must be at least 18 years old.
  
  

Special Considerations

• EA offers relocation support for employees joining us from outside of Madrid.
• Please note, you must be eligible to work in Spain. EA does not sponsor visas for this position.
• EA Madrid's work is dynamic. There will be peak periods of activity, therefore the workload and make-up of teams will vary. Regular working hours are 40 hours per week. On few occasions overtime might be needed either on workdays or weekends. It will be compensated with time off.
  
  

What's Next

• After your cv validation by the talent acquisition team, you will be invited by email to pass an online test through an external platform. Stay tuned!
  
  

Connect your future to ours. Inspire. Dream. Play.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

• Nivell d'experiència---
• Tipus de contracte---
• Publicada21 de març

Teletreball

Únete a un líder mundial en el sector dental y potencia tu carrera!
Desde Adecco, estamos en búsqueda de un/a Asesor/a Comercial Telefónico con nivel avanzado de portugués para una empresa líder en el sector dental en Madrid.

Si eres una persona dinámica, con habilidades comerciales y pasión por la atención al cliente, esta es tu oportunidad para formar parte de un equipo innovador y en constante crecimiento.Lo que te ofrecemos:
Impulsa tu carrera en una empresa global, referente en productos y servicios sanitarios/as para profesionales de la salud dental.

Ambiente de trabajo colaborativo y dinámico, donde podrás desarrollarte profesionalmente.

Formación continua en productos y técnicos/as de venta para que alcances el éxito.

Modalidad híbrida: Teletrabajo 50% (una semana en casa, una en la oficina).

Contrato inicial de 3/4 meses con Adecco y posibilidad real de incorporación a plantilla.

Salario competitivo: 22.000€ b/aTus principales funciones serán:
Captar y gestionar clientes del sector dental en Portugal mediante llamadas estratégicas.
Presentar y vender productos y servicios al propio cliente, destacando sus beneficios.
Crear y mantener relaciones comerciales sólidas, garantizando la satisfacción del cliente.
Superar los objetivos de ventas y trabajar junto a otros departamentos para desarrollar estrategias de crecimiento.
Resolver consultas y ofrecer un servicio excepcional en cada interacción.
Mantener actualizada la base de datos de clientes con información relevante.
Lo que buscamos en ti:
Experiencia previa en televentas, idealmente en el sector dental o sanitario/a.

Fluidez en portugués (imprescindible).

Habilidades de comunicación, negociación y persuasión.

Orientación a resultados y ambición por alcanzar objetivos.

Capacidad para trabajar de forma autónoma y en equipo.

Conocimientos de CRM y herramientas de ventas (valorado positivamente).

Actitud proactiva y ganas de crecer en el sector.

Detalles del puesto:
Ubicación: Madrid (modalidad híbrida).

Horario: Lunes a viernes, de 10:00 a 19:00.

Salario: 22.000€ b/a + incentivos.Si quieres formar parte de una empresa innovadora y potenciar tu trayectoria en el mundo de las ventas en el sector dental, ¡te estamos esperando!

Aplica ahora y da el siguiente paso en tu carrera.

• Nivell d'experiència---
• Tipus de contracte---
• Publicada18 de març

IoT Office

Join Bosch Service Solutions!
Are you passionate about cars and cutting-edge technology? Do you speak Portuguese (C2 level) and Spanish fluently? If so, this is your chance to work for a global automotive leader, assisting customers with vehicle-related inquiries and technical support.
What Youll Do:
-Handle customer interactions via phone, email, and letters in Portuguese and Spanish.
-Provide product information, assist with complaints, and resolve inquiries.
-Offer first-level technical support and guide customers on IoT technologies and apps.
-Be a brand ambassador and deliver exceptional customer service.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
What Were Looking For:

Fluent Portuguese (C2) & Spanish (C1) Training is provided in English.
Strong problem-solving skills and a customer-focused attitude.
Tech-savvy mindset and a passion for the automotive industry.
A team player with a positive and proactive approach.

¿Qué ofrecemos?
- Monday to Saturday. 39 hours week / Rotating schedule/ 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00

What We Offer:
Comprehensive training to become an expert in vehicles & customer service.
Permanent contract from day one.
Hybrid working model after 6 months (2 weeks office / 2 weeks remote).
Work abroad within the EU for up to 15 days per year.
Employee discounts on Bosch home appliances, power tools & more.

Ready to start an exciting career with Adecco and Bosch? Apply now!

• Nivell d'experiència---
• Tipus de contracte---
• Publicada11 de març

Desde Adecco Selección buscamos un/a Técnico/a Soporte y Formación con Portugués para empresa de referencia en el sector industrial.

La misión de esta posición es brindar soporte técnico/a al cliente del mercado español, tanto de manera presencial como remota, y realizar formación técnica relacionada con los productos y servicios de la
empresa.


Funciones:


Soporte Técnico/a:

-Actuar como referente técnico/a, transmitiendo conocimientos al equipo mediante formaciones internas.
-Colaborar con el equipo de soporte técnico/a en Málaga (Central), gestionando incidencias y seguimiento de instalaciones.
-Detectar y reportar incidencias según los procedimientos establecidos.
-Participar en ferias del sector y apoyar a los/las estaciones técnicos/as para mejorar su autonomía.
-Brindar apoyo al equipo técnico en España durante periodos de alta carga de trabajo.


STA:

-Definir y gestionar la red STA para cubrir los servicios de la empresa.
-Colaborar en la formación técnica y seguimiento de desempeño de las STA.
-Controlar la calidad del servicio ofrecido por las STA a los clientes.
-Organizar webinars periódicos para actualización de conocimientos y gestión de tareas.

Formación:

-Impulsar la formación de los clientes, colaborando con el equipo comercial.
-Reportar incidencias y colaborar con I+D para mejoras de productos.
-Apoyar al departamento de formación en la creación de contenido.

Calidad:

-Investigar incidencias de productos y reportarlas adecuadamente.
-Colaborar con otros departamentos para resolver problemas de clientes.

Requisitos
-Valorable Ciclo formativo de grado superior en Electrónico/a o similar.
- Aportar conocimientos en electrónico/a.
-Valorable Conocimientos en climatización.
-Nivel Bilingüe Portugués.
-Aportar 1 año de experiencia en un puesto similar.
-Residencia habitual en Madrid.
-Puesto presencial en la delegación de Madrid.
-Disponibilidad para viajes nacionales e internacionales.
-Permiso de conducir B.

¿Qué ofrecemos?
- Contrato indefinido.
- Horario entrada flexible (entre 7:30-9:00 h).
- Jornada intensiva meses verano.
- Proyecto en empresa en pleno crecimiento y con posibilidades de desarrollo profesional.
- Beneficios sociales (ticket restaurante, seguro médico/a,..).

• Nivell d'experiència---
• Tipus de contracte---
• Publicada21 de nov.

The Customer Service Representative will execute Order to Cash
Processin the Area and Countries according to Global and Regional Sales
Operations strategy.  She/he is
responsible to fulfill Customers (Retailers) service level agreements and
KPIs execution across the Area/Countries in alignment with Sales Telephone customer service + CRM registration and management.Management of customer complaints to find the root cause and lead
with the different responsible for the implementation of corrective action to
be determined.>Management of customer master data (creation, deletion, and
modification of sold to and ship to) ->Documenting area processes (e.g., return process for defective and
missing merchandise, approval matrix, reasons, claim lead times from invoice
date, claim entry in CRM, etc.) >Order Entry Support: Serve as a backup for order processing tasks >Standardizing communication channels with our internal and external
customers.>Implementation of process improvements for returns, standardizing
processes, and reporting.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
Education required
University degree preferably Business Administration or related field preferred.Experience
Previous experience in customer service or related roles is highly valued

¿Qué ofrecemos?
Contrato indefinido
25k anuales
Lunes a viernes