Ofertes d'ocupació a American Express

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada29 de març

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This position is responsible for the effective and efficient execution and improvement of a Customer Care Service (Servicio de Atención al Cliente – SAC) consistent with Spanish regulatory requirements and American Express programs and standards, in support of the American Express business in Spain.


Reporting to the Spain MCO this role will be responsible for all operational aspects of the SAC, including among other the following tasks: 

• Management of SAC customer complaints for AEESA/AEPE in Spain and markets under Freedom of Services regime within the regulatory timelines.
  
• Management of complaints escalated to Bank of Spain.
  
• Timely address any requests that the Claims Service of the Bank of Spain may make in the exercise of its functions.
  
• Preparation of reports of SAC complaints to AEESA/AEPE Committees (including the Boards of Directors) for the early identification of any risks detected through customer SAC customer complaints for AEESA/AEPE complaints.
  
• Preparation of semi-annual complaints report to Bank of Spain in coordination with operational teams.
  
• Maintenance of SAC/complaints policies.
  
• Training and advisory role in queries relating to the complaints handling process.
  

• Graduate and/or relevant professional qualification. 
• Adequate knowledge and experience to perform the function. 
• Strong knowledge of payments industry.
  
• Strong leadership skills and ability to engage effectively with business teams and senior levels of AXP management
  
• Highly proactive, outstanding problem solver and successful decision maker.
  
• Bi-Lingual fluency in Spanish and English (written and oral). Excellent written communications skills.
  
• Ability to build and foster strong relationships within the organization locally and regionally.
  
• Strong management skills to effectively lead, motivate and manage a team of direct reports.
  
  

• Legal/Compliance background.
• Prior experience in customer complaint management.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada29 de març

Office SharePoint Excel Outlook PowerPoint Word

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together. 

The Global Risk & Compliance Organization (“GRC”) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and our customers through effective risk management and oversight activities.

The Executive Assistant will give administrative support to up to up to three VPs in Global Risk and Compliance, focusing on supporting the Global Financial Crimes Compliance and International Compliance teams. This position plays a critical role in supporting leaders managing various administrative tasks and ensuring the efficient operation of the department. GRC is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners both inside and outside of American Express. The ideal candidate must be seasoned and experienced in handling a wide range of administrative-related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position. This position requires exceptional organizational skills, a high degree of professionalism, and the ability to handle sensitive information with discretion. This role will be posted as a hybrid work arrangement, with an expectation of being in the office at least three days a week. 

How will you make an impact in this role?

• Scheduling meetings with senior executives internally and externally, reserving conference rooms, coordinating meeting logistics.
  
• Managing domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas.
  
• Preparing, reviewing, and processing expense reports, in line with company T&E policy.
  
• Supporting team administration including on-boarding for new hires, updating distribution lists, setting up group-wide team meetings.
  Managing e-mails and correspondence in a timely manner.
  
• Assisting with timekeeping and payroll duties.
  
• Ordering workstations, devices and accessories as needed by the team.
  
• Processing invoices and requisitions.
  
• Assisting in the management and coordination of compliance-related projects and initiatives.
• 
  Proactively identify and resolve administrative issues and challenges.
  

Minimum Qualifications:  

• Proven experience in supporting senior executives with exceptional organizational, administrative, and interpersonal skills.
  
• A keen attention to detail and a sense of urgency in execution and follow-up.
  
• Ability to work independently and collaboratively in a dynamic and fast-paced organization and manage multiple tasks and conflicting and changing priorities with little direction.
  
• A strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality.
  
• Positive attitude, solutions-oriented, proactive, able to prioritize, and reliable.
  
• Intermediate to advanced computer skills required, including proficiency with Microsoft Office including PowerPoint, Excel, Word and Outlook.
  
• Knowledge of MyInfo, Concur Expense & Travel, Ariba Buyer, SharePoint, WebEx, Slack.
  
• Excellent written and verbal communication skills.
  
• Flexibility, ability to work effectively in a team, anticipate needs and seeks ways for leader’s organization to run efficiently.
  
• Exudes professional maturity.
  
• Bachelor’s degree preferred.
  
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities