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0Chubb
Madrid, ES
Human Resources Trainee (Internship)
Chubb · Madrid, ES
Oracle Office Excel PowerPoint Word
Job Description
Role purpose:
We are seeking a motivated HR Intern to join our team. As an HR Intern, you will assist in various aspects of human resources operations and gain practical experience in the field. This internship will provide an opportunity to develop your skills, understand HR processes, and contribute to the overall success of our organization.
Main Functions
Human Resources Support:
- Support the HR team with operational tasks and collaborate on HR initiatives to ensure timely completion and compliance with policies.
- Learn and use the Global HR system (MyHR – Oracle Human Capital Management) to manage Time Tracking and vacation requests, including responding to related questions. Build updated user guides. Generate reports and manage any issues related to MyHR, collaborating with team members as needed
- Achieve a good handling of our Human Resources Portal (Service Now) to respond to the cases opened by employees or their reassignment to another HR member across the European region as appropriate.
- Helping to update HR policies and procedures and providing information to employees about benefits and company policies.
- Assist in the launch of wellbeing programs
- Helping to prepare onboarding materials, organizing induction sessions for new hires, and ensuring that new employees complete necessary paperwork.
- Coordinate with Facilities and IT departments to ensure proper setup for new employees (including sending relevant communications and managing IT requests).
- Send employment contracts, and ensure all documents are signed and properly filed.
- Monitor and review the Weekly EMEA Pending Workers Report for updates on new hires, comparing it with the information from offer letters.
- Organizational Updates:
- Regularly maintain and update organizational charts to accurately reflect changes within the company structure on a monthly basis.
- Review and verify that all employee-related changes, such as salary adjustments and departures from the company, are properly recorded in MyHR.
- Prepare monthly presentations to communicate new joiners and role changes / promotions.
- Facilitate the offboarding process by sending necessary internal communications regarding employee departures.
- Assisting with the maintenance of employee files, updating databases and ensuring that documents are organized and compliant with legal standards.
Required Skills:
- Currently pursuing a degree in Human Resources, Employment Relations or a related field.
- Basic understanding of HR policies and payroll processes is preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent attention to detail with strong organizational skills.
- Ability to handle sensitive and confidential information with discretion.
- Strong written and verbal communication skills in both Spanish and English.
- Willingness to learn and adapt to changing HR technologies and processes.
- Able to embrace Chubb’s Values: Integrity, Respect, Excellence, Customer Focus and Teamwork.
- Internship duration: 6 months.
- Work hours: 5 days a week from 09:00 to 14:00 at our Manoteras office (Avenida de Manoteras, 12, 28050 Madrid).
- Paid internship opportunity.
- Hands-on experience in a professional and multinational HR environment.
- Insight into global HR operations and projects.
- Exposure to cross-functional collaboration within the organization.
- Development of enhanced organizational and communication skills.
- Possibility for future recommendations and career growth.
Claims Processor
NovaChubb
Madrid, ES
Claims Processor
Chubb · Madrid, ES
Agile
Job Description
JOB DESCRIPTION
This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.
If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting, this position might be the perfect fit for you. As a Claims Processor, you will be responsible for handling a variety of essential claims administrative tasks that will support our internal teams in processing claims efficiently. Your main responsibilities will include managing various administrative services to help customers navigate the claims process towards completion, ensuring accurate completion and tracking of system data.
This role offers a fantastic entry point into commercial claims, particularly in a fast-evolving administrative environment. You will have high exposure to the wider EMEA Claims Team, working closely with colleagues from different countries and fostering strong collaboration. Supporting our brokers and customers will be at the heart of everything you do.
We are committed to providing comprehensive training and strong onboarding for all new team members. Full training (Knowledge Transfer) will be provided to ensure you become a skilled Claims Processor and a valued member of the Madrid Claims Centre team. The ideal candidate will work as part of a diverse claims team to consistently deliver high-quality service. You will also have the opportunity to continuously evaluate and develop your technical and claims administration skills through on-the-job coaching and resources available via our talent portal.
If you are eager to develop your career in a dynamic and diverse international environment while making a meaningful impact on our operations, we encourage you to apply!
Key Responsibilities
- Claims Administrative Delivery Goals: Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
- Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
- Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes & protocols.
- Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.
- Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.
- 29+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program Comprehensive Learning & Development offer
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
Qualifications
Key Requirements:
- Advanced level in English(C1) is a must.
- Native/Bilingual in Dutch/French/German/Italian is a must.
- Bachelor’s degree in law is preferred.
- Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred.
- Ability to organise work & perform within time constraints.