Job Description

JOB DESCRIPTION

This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.

If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting, this position might be the perfect fit for you. As a Claims Processor, you will be responsible for handling a variety of essential claims administrative tasks that will support our internal teams in processing claims efficiently. Your main responsibilities will include managing various administrative services to help customers navigate the claims process towards completion, ensuring accurate completion and tracking of system data.

This role offers a fantastic entry point into commercial claims, particularly in a fast-evolving administrative environment. You will have high exposure to the wider EMEA Claims Team, working closely with colleagues from different countries and fostering strong collaboration. Supporting our brokers and customers will be at the heart of everything you do.

We are committed to providing comprehensive training and strong onboarding for all new team members. Full training (Knowledge Transfer) will be provided to ensure you become a skilled Claims Processor and a valued member of the Madrid Claims Centre team. The ideal candidate will work as part of a diverse claims team to consistently deliver high-quality service. You will also have the opportunity to continuously evaluate and develop your technical and claims administration skills through on-the-job coaching and resources available via our talent portal.

If you are eager to develop your career in a dynamic and diverse international environment while making a meaningful impact on our operations, we encourage you to apply!

Key Responsibilities

• Claims Administrative Delivery Goals: Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
• Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
• Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes & protocols.
• Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.
• Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.
  
  

What We Offer In Return

• 29+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program Comprehensive Learning & Development offer
  
  

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Qualifications

Key Requirements:

• Advanced level in English(C1) is a must.
• Native/Bilingual in Dutch/French/German/Italian is a must.
• Bachelor’s degree in law is preferred.
• Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred.
• Ability to organise work & perform within time constraints.