From Grupo Digital, we are looking for an Incident Manager Team Lead

Work mode: Full remote.

Location: Madrid.

Residence and work permit in Spain is mandatory.

Salary: 38.000 - 44.000 € b/a


* Incident Manager Team Lead (+5 years experience).


* Leading a team and acting as the Senior SME for the Major Incident Management function.


* Driving the simplification and standardisation of processes & procedures


* Governing the distribution Incident communications across the IT estate.


* Providing strong leadership and direction in promoting best practices across the organisation.


* Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes


* Partnering with key stakeholders such as Infrastructure and Business engagement managers to ensure services remain stable and best in class


* Overseeing the entire incident management process to ensure timely resolution and minimal disruption to services.


* Coordinating with technical teams to diagnose and resolve issues, managing communication with stakeholders and affected parties.


* Ensuring compliance with incident managements procedures and Service Level Agreements (SLAs), identifying, and addressing root causes of recurrent incidents.


* Conducting post incident reviews to identify opportunities for improvement, providing regular updates to management on incident trends and performance metrics and implementing measures to prevent future incidents.


* Lead incident response teams, developing and refining incident management policies and procedures and providing guidance to less experience colleagues.


* Strong written and verbal communication skills in English - C1.


Grupo Digital

We are a group of technology companies in different areas: development, systems, automatic engineering, consulting... If you want to start your career in the field of web development and be part of a dynamic team, we look forward to your application!