Ofertas de empleo de Ingeniero/a de Soporte Técnico en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please contact ****** for instructions on how to apply to this call.
  
  

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• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada17 abr.

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please ****** instructions on how to apply to this call.#J-18808-Ljbffr

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 abr.

Office

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 13 business lines.

Spain IT Production

The Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with reliable quality. The IT Production organization includes Infrastructure services, Telecom & Workspace, Production Security, and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO, and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

CONTEXT AND ROLE SUMMARY

The Telecom & Workspace Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the IT Support team and its technicians are responsible for delivering best-class end-user support to the company´s employees.

TASKS AND KEY RESPONSIBILITIES

- Check the team incidents, contact the end users, and provide a first level of support.
- Manage team requests.
- Maintain the stockroom clean and organized as well as check the asset levels.
- Provide all new joiners with the proper tools and assets to start their work.
- Build up laptops and workstations.
- Update the asset levels.
- Audiovisual support: The technician will receive the request of events, analyzing the technical needs, perform tests before the event, and provide support during the event.
- VIP Support: The technician will prioritize the resolution of any incident raised by the VIP users in the company.
- Manage mobile phones, install corporate access and applications, guide the users on the first login, and troubleshoot incidents.

PROFESSIONAL SKILLS, ABILITIES AND EXPERIENCE

Essential

- Advanced knowledge in Windows 10/11 and Office 365.
- Strong experience in troubleshooting hardware and software problems.
- Basic knowledge in the following technologies: LAN, Wireless, Telephony, Cisco, Skype, VPN, Citrix.
- Laptop and Desktop build, imaging, and initial configuration.
- Advanced knowledge in troubleshooting tools, such as remote-control tools.
- Mobile management, initial configuration, email account configuration, troubleshooting; preferably iPhone.
- Experience dealing with VIP profiles and high-priority user incidents.
- Medium/advanced knowledge with system ticketing tools; preferably Service Now.

Desirable

- Strong verbal and written communication skills in English.
- Skills managing audiovisual elements, such as microphones, codecs, audio, and video switch matrix.

PERSONAL ATTRIBUTES

- Eager to learn.
- Analytical mindset.
- Ability to work well under pressure and in a team environment.
- Good interpersonal and communication skills.
- Good ability to deal with customers and VIPs.

LANGUAGES AND QUALIFICATIONS

- Languages: High-level English spoken and written fluently. French spoken and written will be valued.
- Qualifications: Bachelor in computer science or equivalent. Senior technician in computer systems management.

OTHERS

- On Site Services: From 7:00 to 18:00, scheduled in weekly shifts of 8 working hours/day.
- On Call Services: Yes

BENEFITS

- Training programs, career plans, and internal mobility opportunities, national and international, thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations, and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan.
- 32 vacation days.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 abr.

REST LESS Office

Organisation/Company: University of A CoruñaResearch Field: Juridical sciences » Social law, Criminology, Sociology, Political sciencesResearcher Profile: First Stage Researcher (R1) PositionsCountry: SpainApplication Deadline: 9 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: PermanentJob Status: Part-timeHours Per Week: 17.5Offer Starting Date: 1 May 2025Is the job funded through the EU Research Framework Programme?

Not funded by a EU programmeReference Number: 2025/CP/059Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: 895-2023-1009Job title: PRISON TRANSPARENCY PROJECT (PTP)TERMS AND CONDITIONS OF THE CALL:PROJECT DESCRIPTION:The Prison Transparency Project (PTP) is an international initiative funded by Canada's Social Sciences and Humanities Research Council.

Its primary goal is to share information and conduct a comparative study of prison transparency systems in Argentina, Canada, and Spain.The PTP aims to carry out a seven-year (2023–2030) collaborative and comparative study on prison transparency across seven carceral systems in Canada, Argentina, and Spain, taking into account the specific contexts of Quebec and Catalonia.

The project examines both formal mechanisms and informal practices that promote the flow of information inside and outside prisons, whether for accountability purposes or to defend the rights and freedoms of incarcerated individuals.

The PTP is composed of an international team of researchers, people with lived prison experience, public institutions, NGOs, grassroots organizations, lawyers, journalists, and relatives and friends of incarcerated individuals.

ECRIM (ecrim.Es) coordinates the Spanish research and working team.Among the PTP's main objectives are collecting prison transparency-related data over the project's seven-year span through surveys, interviews, independent reports, and official data.

This data will form the core of the research, enabling an understanding and comparison of prison transparency systems.

By collaborating with community organizations that support incarcerated individuals, PTP members prioritize the most relevant aspects for data collection and analysis.The project also aims to compare access-to-information systems across different countries (Argentina, Canada, and Spain) and specific political and governmental cultures (e.G., Quebec, Catalonia); to document diverse strategies for addressing transparency in different local and international contexts; to support the creationof transnational networks of activists, formerly incarcerated individuals, relatives, and prison monitoring organizations; to provide training andsupport to formerly incarcerated individuals and university students in research and public communication; and to share findings through multiple channels, including podcasts, seminars, publications, and community activities.TASKS TO BE CARRIED OUT:The recruited research support technician will be part of ECRIM, being expected to carry out the following tasks in collaboration with the PTP research team:Technical support in the development of the research tasks of the projects (elaboration of working documents and research reports, referencing, collaboration in the preparation of academic articles and papers).Support in field work research on prison transparency in Spain (participation in the design of research instruments, data collection, quantitative and qualitative data analysis).Assistance in international and national coordination tasks (participation in project meetings, liaison with international research teams, collaboration in organizing academic activities, assistance in communication tasks, liaison with non-academic partners).Assistance in the dissemination of research results at the national and international level (collaboration in the presentation of findings in academic events, collaboration in the preparation of non-academic publications, collaboration in the organization and communication of activities, via social media, blogs and websites).LOCATION AND WORKING HOURS:Law School.

Monday to Friday, from 10.00 to 13.30hMERITS:Degree/graduate degree in law, criminology, political science or sociology.Experience in research and community engagement in the field of criminology, penology, law, sociology or political sciences.Additional InformationEligibility criteriaASSESSMENT CRITERIA:BLOCK 1.

Academic Qualifications And Training.

Maximum 25 points.Degree in a related discipline: 2 points per degree.Official postgraduate qualifications (master degree) in the field of legal or social sciences: 5 points per qualification.Additional non-official degrees in the academic fields of this project (criminology, criminal law, prison law, criminal procedural law, administrative law, penology, criminal policy, sociology of control, social research techniques, etc.

): 1 point per degree.Internship experience and participation in teaching innovation projects related to prison studies: 0.5 points per academic year.BLOCK 2.

EXPERIENCE IN RESEARCH AND TRANSFER IN THE FIELD OF LAW, CRIMINOLOGY OR SOCIAL SCIENCES.

Maximum 25 points.Participation in funded research projects on topics related to this call: International projects: 0.75 point per month; national/subnational/local projects: 0.25 points per month.Participation in other funded research projects: International projects: 0.5 point per month; national/subnational/local projects: 0.10 points per month.Fieldwork experience in conducting qualitative research on prison and detention practices: 1 point per month.Publications in academic journals on topics related to this call – both already released and accepted publications: Peer-reviewed journals: 1 point per publication.

Other publications: 0.8 points per publication.Other academic publications – both already released and accepted publications: 0.4 points per publication.Presentations at academic conferences on topics related to this call: International conferences: 0.5 points per presentation; national conferences: 0.25 points per presentation.Participation in organizing committees of academic events (seminars, conferences, workshops): 0.20 points per event.BLOCK 3.

Professional Experience.

Maximum 15 points.Verifiable professional experience in prison systems, migration control, or social research (quantitative or qualitative): 2 points per year.Verifiable professional supporting research and/or university teaching: 1 point per year.Volunteer work (or equivalent) in community organizations working on prison, migration detention and human rights: 0.5 points per year.BLOCK 4.

Language Skills.

Maximum 10 points.English skills: B2=2.5 points; C1 or higher=5 points.French skills: B2 or higher=2.5 points; Galician skills: CELGA 4 or higher: 2.5 points.Catalan skills: B2 or higher=2.5 points; BLOCK 5.

INTERVIEW.

Maximum 25 points.An interview will be held with the 3 candidates with the highest scores, provided that there is a difference of less than 25 points between them.Based on the aforementioned requirements and assessment criteria, a prioritized order of candidates will be established.

The candidate with the highest score will be awarded the contract.

With the rest of the candidates, who reach a minimum of 30 points (at least, 10 in block 1 and 5 in block 4), a waiting list will be drawn up for eventual recruitment purposes, exclusively for this position, in the event of resignation, dismissal or leave due to temporary incapacity of the selected person.Selection processAPPLICATIONS:Applicants are required to describe the entire range of qualifications and criteria mentioned in this job announcement.

Applications shall be drawn up in accordance with the scheme and assessment concepts presented below.

All qualifications must be specified by referring to the tasks performed in previous positions and the length of these academic or professional appointments.

Applicants who do not comply with this application structure requirement will be excluded from this call.WHERE TO APPLY: UDC online services site.Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include thecall reference .DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.Additional commentsSupport documentation:Copy of national identity document.CV.Responsible declaration that the requirements of the call are fulfilled.

• If you are a candidate from abroad Spain, please ****** instructions on how to apply to this call.#J-18808-Ljbffr

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 abr.

Teletrabajo Agile TSQL

• Multinational Automotive Sector
• Technical Analyst SW related with Fleet Management

¿Dónde vas a trabajar?

Multinational Company (Automotive Sector)

Descripción

The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.

• Support to Multiple European Countries

o Triage incidents and defects

o Solve Incidents and fix Defects

o System Changes - Small to Medium, consulting on Large

• Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including: formula writing; scheduling; workflow; functional configuration; log interpretation; user administration; data query, extraction and upload; reporting.

• Provide 2nd level application support for functional and technical questions.
• Seek to ensure and maintain system standardisation across all countries
• Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution.
• Continuously improve upon the business experience and identify solutions to improve efficiencies

¿A quién buscamos (H/M/D)?

The Technical Support Business Analyst should have the following skills:

• Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders
• Strong understanding Integration technologies
• Technical skills in areas such as

o SQL / database
o Reporting

• Can write and review detailed technical solution designs
• Excellent understanding of Integration best practices
• Very strong problem solving and root cause analysis skills
• Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution.
• Demonstrated ability to work in an agile, fast-paced environment
• Ability to work independently, with minimal direction
• Must be Fluent in English

Desirable:

• First hand experience in application management would be considered as an asset.
• Fleet Management System experience - Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.
• Fleet or financial services industry experience
• Postfix (RPN) stack-oriented language skills
• Jasper reports
• Knowledge of French , Italian, German, Spanish is a significant advantage

¿Cuáles son tus beneficios?

Interesting professional opportunity

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada27 feb.

Office

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Senior Director, Global Support EMEA will lead the Network Security support organisation as part of the Global Customer Services (GCS) organization. The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in the Professional services and Customer Success organisations.

The EMEA Support Senior Director will use enterprise technical support industry best practices to drive operations, transformation, and influence teams both internally and outside of the support organization.

The EMEA Support Senior Director continually evaluates Support’s performance to measure success, determines opportunities and gaps, and drives resolution of prioritized efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance, etc.

Your Impact

• Drive an operational rigour that meets the needs and requirements of the business and is aligned with global delivery teams.
• Establish an energetic and empowered culture that attracts, motivates, and retains talent.
• Understand and take corrective actions based on data analytics, operational reporting, and analysis.
• Enforce established processes, create new process where appropriate
• Drive operational improvements through the use of relationship building and high quality data.
• Manage Customer Support projects as needed
• Provide professional development for all team members
• Work across the organization to define, establish and support cross-functional solutions.
• Establish strong working relationships with peers to drive customer-oriented solutions, which continually improve their support experience.
  
  

Qualifications

Your Ideal Experience

• Leading, building and developing high performing technical support teams with world class metrics.
• Proven Customer focus and advocacy.
• Driving collaborative relationships with product development teams with demonstrable outcomes that influence product quality, serviceability and supportability.
• Forging strong relationships with Sales and Pre-sales organisations.
• Unified customer health management experience with Professional Services and Customer Success organisations.
• Participate in the development and execution of transformational projects.
• Ten (10) + years’ management experience, leading a technical support organization as part of an international 24x7x365 enterprise support organisations.
  
  

Additional Information

The Team

Our Technical Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.