Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada27 nov.

Teletrabajo . TSQL Linux Jira Outlook Salesforce Office

About Appspace

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role As a Technical Support Engineer

Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision.

A Day in the Life of a Technical Support Engineer:

• Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
• Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
• Escalate cases requiring advanced technical skill.
• Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.
• Serve as the client’s subject matter expert for the Appspace platform and app
• Identify operational issues via retrieval and evaluation of errors and logs
• Problem solve and embrace technical curiosity to research issues when needed
• Stay organized and document all customer interactions using company CRM (Salesforce) and related tools
  
  

• Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure
• Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
• Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
• Working knowledge of databases such as SQL or MY SQL.
• Understanding of TCP/IP networking, DNS and proxies is a plus
• Proficiency in Microsoft Outlook & office suite
• Basic experience with graphic design and/or video editing suites not required, but a plus
• Excellent written and verbal communication
• Outgoing, helpful, and passionate about providing excellent customer service
• Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
• Bachelor’s degree or equivalent/related work experience (2-5 years)
• Working knowledge of JIRA and Salesforce preferred
  
  

• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment
  
  

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada19 nov.

. Office

Contract model: Preferably B2B

We are looking for a hands-on IT Support Technician based in Madrid to provide high-quality onsite and remote support for end-user workplace technology. The ideal candidate is proactive, service-oriented, and comfortable working in a global IT environment.

Provide hands-on support for end-user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.

Perform hardware-related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.

Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.

Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance.

Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.

Support ad hoc IT needs, including initial troubleshooting and resolution of first-level hardware or connectivity issues.

Handle user account creation and troubleshooting (O365, AD, access permissions, etc.).

Travel occasionally to a secondary site for server room checks and hardware management.

Assist in IT-related communication for changes, incidents, and updates.

Previous experience in IT Support, Service Desk, or Desktop Support roles (L1–L2).

Strong knowledge of Windows environments, hardware troubleshooting, and basic networking concepts.

Ability to perform physical tasks such as cabling, equipment installation, and hardware setup.

Experience with imaging tools and device lifecycle management.

Good understanding of Active Directory, Office 365, and user administration.

Proactive, organized, and able to work independently while coordinating with global teams.

Good communication skills in English

Availability to work 3 days per week onsite in Madrid and occasionally travel to another local site.

Preferably able to work under B2B contracting model.