Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

Job Title: Technical Support Advisor (English-speaking)

Location: La Coruña, Spain (On-site)

Start Date: ASAP

Schedule: Monday to Friday, 09:00 – 18:00

About The Role

We are looking for a Technical Support Advisor to join our team in La Coruña. This is an excellent opportunity for a junior professional who is passionate about technology, problem-solving, and delivering outstanding customer experiences. You will be providing technical assistance to users, diagnosing issues, and ensuring effective solutions are implemented efficiently.

Key Responsibilities

• Provide first-line technical support via phone, email, and chat in English.
• Diagnose and troubleshoot software, hardware, and connectivity issues.
• Escalate complex problems to the appropriate technical teams when necessary.
• Maintain accurate records of customer interactions and solutions in the internal system.
• Follow up with users to ensure issues are fully resolved and satisfaction is achieved.
• Collaborate with team members to improve processes and customer satisfaction.
  
  
  

• Fluency in English (C2 level) — written and spoken.
• Passion for technology and a desire to develop in the IT support field.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Previous experience in customer or technical support is an advantage, but not required.
  
  
  

• Full-time, on-site position in La Coruña.
• Stable Monday–Friday schedule (09:00–18:00).
• Opportunity to grow within an international and tech-driven environment.
• Supportive onboarding and continuous training.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 nov.

. Azure Cloud Coumputing SaaS AWS

Join Our On-Site Team in A Coruña, Spain!

Are you a highly skilled communicator with a passion for cloud technology and B2B sales? We are looking for a Technical Support Advisor to join our team in the beautiful city of A Coruña, Spain. You will be the crucial link between our innovative Modern Workplace Platform and our valued business clients, ensuring their technical needs are met while identifying opportunities for growth.

Role Overview

As a Technical Support Advisor, you will provide expert, on-site technical assistance and troubleshooting for our Modern Workplace Platform, which leverages cutting-edge cloud technologies. This unique role requires a blend of top-tier technical support skills and a solid background in B2B tech sales to deliver exceptional service and drive client adoption and satisfaction.

Location: On-site in A Coruña, Spain

Shift: Monday to Friday, 9:00 to 18:00 (full-time)

Key Responsibilities

Technical Support & Client Resolution

• Serve as the first point of contact for all technical inquiries related to the Modern Workplace Platform, providing prompt and professional support via phone, email, and in-person as needed.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues, with a strong focus on cloud-based services and applications.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
• Escalate complex or unresolved issues to specialized teams (L2/Engineering) and follow up to ensure timely resolution.
• Contribute to the knowledge base by creating and updating technical documentation, FAQs, and guides.
  
  
  

• Leverage your solid B2B tech sales experience in cloud technologies to identify upsell or cross-sell opportunities during client interactions.
• Act as a technical advisor, guiding business clients on how to best utilize the platform to achieve their business goals.
• Effectively communicate the value and features of new services, upgrades, and complementary products to current clients.
• Maintain a customer-centric approach that fosters long-term business relationships and client retention.
  
  
  

• Exceptional English Fluency: Near-native or native proficiency is required (C2 level mandatory). All technical support and communication will be conducted in English.
• B2B Tech Sales Experience: Solid prior experience in B2B sales specifically involving cloud technologies (e.g., AWS, Azure, Google Cloud, SaaS solutions).
• Technical Acumen: Strong understanding of IT infrastructure, networking principles, operating systems (Windows/Linux/macOS), and cloud service models (IaaS, PaaS, SaaS).
• Customer Service Excellence: Proven ability to handle stressful situations, manage client expectations, and deliver a consistently high level of customer satisfaction.
  
  
  

• Competitive Salary: Highly attractive salary commensurate with experience and the cost of living in A Coruña.
• Health and Wellness: Comprehensive health insurance plan.
• Career Growth: Clear pathways for professional development, training, and internal promotion within the company.
• Equipment: All necessary work equipment (laptops, monitors, software, etc.) will be provided by the company.
• Relocation Support: A $500 relocation bonus to assist with your move to A Coruña, Spain.
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 nov.

.

1. Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);

2. Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;

3. Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;

4. Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;

5. Other tasks assigned by superiors.

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada8 nov.

. Office

Job Description: IT Support Engineer

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada8 nov.

. API MySQL Python Oracle OpenShift ITIL Power BI

En Azertium IT buscamos incorporar un/a Junior Technical Support con 1-2 años de experiencia para un proyecto internacional dentro del sector bancario.

Modalidad: Presencialidad al 50% (modelo híbrido). Lugar de trabajo: Oficinas del cliente en Málaga.

Horario: Turnos rotativos: 07:00 a 15:00 h y 15:00 a 23:00h.

Disponibilidad para realizar intervenciones puntuales fuera de turno

Funciones principales:

• Soporte técnico nivel 0 y 1 de la plataforma global SCIB (presencial y remoto).
• Recepción, priorización, investigación, escalado y resolución de incidencias.
• Monitorización de alertas críticas y métricas para mejora continua.
• Comunicación con usuarios (en inglés), siendo el enlace con el área de negocio.
• Colaboración con equipos de segundo nivel y proveedores.
• Propuesta y seguimiento de planes de mejora continua.
  
  

• Nivel de inglés B2 o superior (bloqueante, el entorno de trabajo es 100% en inglés).
• 1-2 años de experiencia en soporte técnico de nivel 0 y 1.
• Experiencia con monitorización de alertas críticas.
• Conocimientos en ITIL y experiencia con ServiceNow.
• Conocimientos básicos en banca mayorista y productos financieros.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 nov.

.

POR QUÉ NOS VAS A ENCANTAR
Tienes formación/conocimientos en áreas de informática, sistemas, tecnología o redes. Has dado apoyo como soporte técnico y quieres aportar tu gran talento para asegurar que en la tienda se cumplen con todos los estándares en el área de IT asegurando que todos los sistemas informáticos están operativos, ¡este es tu sitio!.

Requisitos:
• Nivel avanzado de inglés.
• Grado Superior de Administración de Sistemas informáticos y Redes.
• Carnet de conducir B1 en vigor.
• Comprensión de las necesidades de los usuarios finales. Actitud de servicio y buena comunicación.
• Conocimiento general de los estándares tecnológicos, de las tendencias e innovación.
• Conocimiento general de la gestión de servicios de IT, procesos, herramientas, procedimientos y pautas.
• Amplio conocimiento de las políticas, directrices y principios de IT, así como la seguridad de la información y de cómo usarlos en las tareas diarias.
• Comprensión general del impacto en el negocio de las solicitudes de servicio e incidencias.
• Saber trabajar en equipo, tanto dentro de la función como con la tienda.
• Acostumbrado/a a trabajar en entornos muy dinámicos y cambiantes.
• Capacidad de comunicarse de manera fácil para el usuario.
• Capacidad para priorizar y ejecutar tareas de manera efectiva en un entorno dinámico y de ritmo rápido.
• Capacidad para compartir conocimientos y experiencias digitales con todos los interesados/as.

QUÉ HARÁS DÍA A DÍA
Implementación, configuración, instalación de nuevos equipos.

Soporte a usuarios finales de hardware y software dentro de una región definida (trabajo por clusters).

Brindar soporte remoto fuera del horario, para problemas críticos del negocio (ejemplo avería de un servidor).

Toma de decisiones y acciones necesarias para resolver problemas.

Priorizar los problemas de acuerdo con las necesidades del negocio y saber cuándo y cómo escalar un problema.

Realizar el mantenimiento preventivo y la monitorización de los sistemas para identificar y evitar posibles interrupciones comerciales.

Gestión de inventarios de equipamiento IT.

Preparación de presupuestos de equipamientos IT (desde reconstrucción de una oficina a reconstrucción de un computer room).

Pedidos y adquisición de software y hardware.

Dar formación IT a las nuevas incorporaciones.

ACERCA DE ESTA ÁREA DE TRABAJO
Desde IKEA tenemos el compromiso de hacer un mejor día a día para la mayoría de las personas. Todos los colaboradores/as de IKEA disfrutan de un amplio paquete de beneficios que están a su disposición desde el primer día.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 nov.

Teletrabajo OpenShift

Descripción
Nos encontramos en la búsqueda de un/a Support Technician  para trabajar con importante cliente en contratación inicial con KRELL.

DESCRIPCION Y FUNCIONES

Profesional de Tecnología con al menos 2/3 años de experiencia como administrador/configurador/instalador de OpenStack, NO experiencia como operador ni usuario.
Virtualización, despliegue y automatizaciones de aplicaciones en diferentes entornos de nube híbrida.

QUE OFRECEMOS

- Contrato indefinido en plantilla y puestos de larga duración.
- Acceso a compañía consolidada con proyectos a muy alto nivel tecnológico y en diferentes sectores.
- Encontrarás un entorno de trabajo dinámico e integrador.
- Trabajo remoto

Formato de trabajo Remoto con disponibilidad para reuniones presenciales puntuales.
SBA 39.000€

¡Te estamos esperando! ¡Inscríbete y da un salto en tu carrera!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 nov.

.

Urgent: Technical Support Advisor English-speaking On-site in La Coruña (Relocation Package from Spain or Europe)

Job Details

• Location: La Coruña, Spain
• Languages: English (C2 level)
• Start Date: ASAP
• Schedule: Monday to Friday, 9:00 to 18:00
• Work Mode: On-site
• Relocation: Full relocation package available for candidates across Spain or Europe
  
  
  

• Provide top-quality technical assistance to clients via phone, email, or chat.
• Diagnose and resolve software, hardware, or network-related issues.
• Log and document customer interactions with accuracy.
• Escalate complex cases to the relevant technical teams.
• Deliver professional, empathetic, and solution-oriented service in every interaction.
  
  
  

• Fluency in English (C2 level) both spoken and written.
• Excellent communication and analytical skills.
• A tech-savvy mindset and eagerness to learn.
• Strong customer service orientation and a positive attitude.
• Willingness to relocate to La Coruña (relocation support provided).
  
  
  

• Full relocation package to support candidates coming from anywhere in Spain or Europe.
• A stable full-time position with weekday working hours.
• Comprehensive training to build your technical expertise.
• International and inclusive team environment.
• Career growth opportunities in a well-established global company.
• A modern workspace in La Coruña, close to the beach and vibrant city life.
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 sept.

Office .

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.

AVEVA’s Early Careers Recruiting team are actively searching for Technical Support Graduates to fill our thriving program.

Location: Madrid, hybrid working in the office 3 days per week.

If you are looking to launch your career in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineering Graduate role at AVEVA.

As a member of the Technical Support team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

As a Technical Support Graduate Engineer, you will:

• Complete our New Hire Orientation and a thorough training program
• Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site
• Teach our users how to use our software as an instructor and trainer
• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
• Grow your technical skill-set by developing a solid foundation in the AVEVA Products, related software and industry technologies.
  
  

• Self-motivated individuals with a customer mindset and desire to help people
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills
• Ability to learn and research in a dynamic and engaging environment
• Bachelor's Degree, Master's Degree covering Material Procurement and Supply Chain Management
• Proficiency in a European language is a plus
  
  

• Competitive pay
• Mentorship: You will be assigned a technical mentor to guide you during your graduate programme
• Continuous Learning: You will be supported to gain the relevant professional development to support your work
• A comprehensive graduate development program