Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada14 sept.

Android iOS Office ITIL

Role Overview

The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the

Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international

support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution

planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems

Responsibilities:

• Analyses and resolves information system issues related to the desktop computing environment,
• network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Local asset management.
• Must have strong understanding about VPN
• Support and assist users with JML (Joiner, mover leaver) process
• Support and maintain local conference and meeting room equipment
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
• resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Manage calls with 3rd party suppliers where necessary through to closure
• Escalate calls where necessary to the support manager, report on status of outstanding calls
• Builds relationships with other international support teams to create a cohesive support team
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,
• network upgrades, etc
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Drive local optimization efforts by identifying service issues and implementing improvements by
• automation, self-service, and other measures.
• Drive technology adoption of end user services related applications and systems
• Support Audits related activities alongside other tech functions and business.
• Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Candidate Profile

Professional Skills:

• Excellent technical knowledge in all key areas of EUS technologies, e.g.
• Windows and Mac OS
• Microsoft Office 2016, Office 365 & Teams
• iOS and Android devices
• Hardware and Peripherals
• Mobile devices

Skills about

• Call Management Systems, especially Service Now
• Teams conferencing and enterprise voice
• Audio visual systems (TV/Projector systems) and conference technology
• SCCM
• Basic Network Skills
• ITIL certified
• Experience in working in an international environment

Personal Skills:

• Ability to communicate effectively with members of the support team, customers and 3rd parties
• Ambitious and articulate with a desire to progress their career
• Excellent customer service skills
• Well, presented
• Ability to stay calm under pressure, Organized approach to work
• Ability to manage multiple tasks at the same time
• Positive and adaptable attitude, Collaborative workstyle
• Spanish and English Language Skil

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 sept.

TSQL Linux Fintech

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for Level 1 IT Support Engineer for our team of BRO-professionals!

This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!

✅ Requirements

• College degree in computer or IT related field, or equivalent experience
• Experience with bug and issue tracking system
• Ability to multitask in a fast paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills
• Excellent Customer Service Orientation
• Strong attention to detail when communicating with customers
• Basic experience with Linux is nice-to-have
• Basic experience with SQL is nice-to-have
  
  

✅ Duties And Opportunities

• Basic Level 1 troubleshooting, redirect to L2/L3 as required
• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
• Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
• Qualification/replication of the reported issue in an appropriate customer environment
• Information gathering to ensure complete availability of details required for root cause analysis
• Provision of technical resolution or problem workaround
• Incident routing/escalation to second/third level support or third parties where required
  
  

Bold moves start here. Make yours. Apply today!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 sept.

Teletrabajo SaaS

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we're expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let's shape the future of travel together.

The Challenge

We are excited to announce that Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.

Responsibilities And Duties

• Actively improve the customer experience;
• Work with clients and their employees to identify problems and advise on the solution;
• Recreate, troubleshoot and independently investigate reported issues;
• Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• Master the support channels: Ventrata Chat, Slack and Helpdesk;
• Help with client onboarding and uploading data to our systems;
• Supporting internal teams with tasks beyond the job description;
  
  

Requirements

• You are looking for a huge challenge
• You are interested in technology, you are curious about systems, software and hardware and you are a fast learner
• You are open-minded person always looking for feedback and ways to improve
• You take pleasure and pride in your work
• You do wanna grow with the company
• You have excellent communication and interpersonal skills
• You have an experience from a similar position
• B2 English mandatory
• C1 Spanish mandatory
• Analytical mind and problem-solving attitude
• Ability to effectively describe and document issues
• Attention to detail
• Ability to work independently and as a part of a team
• Based in Europe
  
  

Benefits

• Work from anywhere - remotely or from our offices in Brno and Lisbon
• Higher compensation rates for collaboration during national holidays
• Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation - we appreciate going the extra mile
• Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work
• Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity
• Join our occasional team retreats and workations - we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There's always a spontaneous beer or a sports activity happening
• We're a group of motivated, curious, and international collaborators who enjoy what we do
  
  

Does it sound crazy enough? Send us your CV in English and join us!

About Ventrata

Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.

Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.

What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.

We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 sept.

Linux SaaS SharePoint Office

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: IT Support Engineer

Location: Spain; Barcelona

Experience: Mid level

Job Function: IT Compliance

Employment Type: Full-Time

Industry: Computer & Network Security

Job Summary

The IT Support Engineer will assist in day-to-day IT operations, end user support, and system administration for Keyfactor’s IT infrastructure. You will also contribute to internal projects that improve our global technology stance.

This position is based in our Barcelona, Spain office. This role is primarily office-based, with the option to occasionally work from home, depending on the company’s needs. Applicants must hold valid Right to Work in Spain to apply for this position.

Job Responsibilities

• Support end users in Barcelona office with end user support.
• Periodically travel to Keyfactor’s Madrid office to perform IT tasks.
• Support and maintain systems used by end users globally.
• Contribute on IT projects related to Keyfactor Global IT systems.
• Manage, maintain, improve, and upgrade internal infrastructure and systems.
• Help automate procedures internally and work cross-functionally with other departments.
• Collaborate with Compliance and InfoSec teams to provide information for Keyfactor’s Security Frameworks (ISO 27001, SOC 2 Type II, and more).
  
  

Minimum Qualifications, Education, And Skills

• The IT Support Engineer should have strong demonstrable previous experience of working in a fast growing and global IT environment.
• Advanced spoken and written English - You will be part of an international team and will collaborate regularly with colleagues from different countries.
• Experience operating in a high security environment and navigating compliance controls and how they relate to technology application.
• Excellent internal presence and strong interpersonal communication skills.
• Effective time management, project management and prioritization skills.
• Effective at drafting documentation for systems & procedures, contributing to IT Knowledge Management.
• Effective at learning new SaaS solutions, set up and support user permission structures, and cross-train IT team as needed.
• Experience configuring, supporting Microsoft 365 suite of products
• Exchange Online, SharePoint
• Experience configuring, supporting Active Directory (AD) Systems
• Experience with hybrid AD deployments preferred
• SSO and federation concepts preferred
• Experience configuring, supporting end-user devices on the following operating systems:
• Windows 10 / 11, Mac OS
• Red Hat / Ubuntu-based Linux preferred
• Experience configuring, supporting, and maintaining Windows Server systems
• Patch management, basic troubleshooting
• Experience configuring, supporting Red Hat / Ubuntu-based Linux servers preferred
• Experience working with MDM / RMM systems, including Intune, for device management
• Experience configuring Intune a plus
• Experience procuring hardware from various distributors & online retailers
  
  

Compensation

Salary will be commensurate with experience. 

Culture, Career Opportunities And Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. 

Here are just some of the initiatives that make our culture special:  

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Generous paid parental leave globally.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.
  
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount.  

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.  

Customers are core.  

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.  

Innovation never stops, it only accelerates.  

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.  

We deliver with agility.   

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.  

United by respect.   

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.  

Teams make “it” happen.  

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.  

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. 

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 sept.

ITIL

Responsibilities

JD- Service Desk/ Support Analyst L1

• Sound knowledge of ITIL processes (incident, change and problem management)

• Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)

• Efficient way of working and analytical skills

• Fluency in English and Spanish

• Desirable: existing experience with a ticket system (ServiceNow, CISM, etc.)

• Qualification, creation, and routing of tickets according to ITIL (incidents, changes, tasks, etc.)

• Opening service requests from different manufacturers

• Access management: Verify and log accesses

• Escalation management: participation and initiation of crisis meetings

• In your role as a support analyst, you are an extremely valuable link between production and the other specialist teams.

• Active Directory

• Ticketing System

• Troubleshooting

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 sept.

Office

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.

AVEVA’s Early Careers Recruiting team are actively searching for Technical Support Graduates to fill our thriving program that starts in September 2025.

Location: Madrid, hybrid working in the office 3 days per week.

If you are looking to launch your career in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineering Graduate role at AVEVA.

As a member of the Technical Support team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

As a Technical Support Graduate Engineer, you will:

• Complete our New Hire Orientation and a thorough training program
• Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site
• Teach our users how to use our software as an instructor and trainer
• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
• Grow your technical skill-set by developing a solid foundation in the AVEVA Products, related software and industry technologies.
  
  

We are looking for:

• Self-motivated individuals with a customer mindset and desire to help people
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills
• Ability to learn and research in a dynamic and engaging environment
• Bachelor's Degree, Master's Degree
• Engineering, Computer Science or related field
• Proficiency in a European language is a plus
  
  

What you can expect:

• Competitive pay
• Mentorship: You will be assigned a technical mentor to guide you during your graduate programme
• Continuous Learning: You will be supported to gain the relevant professional development to support your work
• A comprehensive graduate development program
  
  

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

• Nivel de experiencia---
• Tipo de contrato---
• Publicada3 sept.

Teletrabajo

¿Quieres formar parte de una empresa líder en el sector de las energías fotovoltaicas? Desde Grupo Adecco buscamos perfiles de Junior Technical Support para incorporar en una importante empresa internacional con sede en Noruega, en su centro de operaciones de Madrid centro.
Te unirás al equipo de operaciones para contribuir a la gestión y adquisición de nuevos socios instaladores para expandir la red de la empresa en relaciones con instaladores que son fundamentales para el crecimiento de nuestro negocio.
 
Tus principales responsabilidades serán:
-Atender nuestra base instalada para preguntas técnicos/as y soluciones.
-Construir soluciones técnicos/as con instaladores y fabricantes para asegurarse de que nuestras instalaciones solares funcionen como se espera.
-Asesor/a técnico/a para organizaciones locales, ayudando a los equipos de Ventas y Gestión de Cuentas a tomar decisiones técnicos/as.
-Calidad en las instalaciones realizadas por los instaladores.
¿Qué necesitamos de ti?
Imprescindible:
-Nivel avanzado de alemán (C1 o nativo) OBLIGATORIO.
-Nivel intermedio de inglés para coordinar con otros equipos de la empresa internacionalmente.
-Formación técnica: FP de energía fotovoltaica, Grado en Ingeniería de Energía, Telecomunicaciones, Arquitectura Técnico/a o Energética, o similar.
-Muchas ganas de aprender y desarrollarte en el sector solar.
-Excelentes habilidades de comunicación, resolución de problemas y toma de decisiones.
-Gestión de normativas eléctricas.
-Mentalidad enfocada en el cliente.
-Disfrutar trabajar en equipo: se espera dar y aprender de tus compañeros.
Muy valorable:
-Preferiblemente experiencia de 1 año (o cercana) en el sector de las energías renovables o instalaciones fotovoltaicas. NO ES INDISPENSABLE.
-Conocimientos básicos de español (no es obligatorio).
¿Qué ofrecemos?
Condiciones laborales
-Contrato indefinido.
-Salario bruto anual: entre 25.300€ y 27.830€, con aumento al 30.610€ con varios años de experiencia en fotovoltaicas.
-Bonus variable: hasta un 10% anual basado en objetivos.
-Convenio: Oficinas y despachos de Madrid.
-Horario: Lunes a viernes, jornada completa de 9:00 a 18:00h, con entrada flexible entre 8:00 y 9:30h, de forma anual.
-Ubicación: Oficina fácilmente accesible, en el centro de Madrid.
-Vacaciones: 24 días al año.
Beneficios que ofrecemos
-Un entorno laboral comprometido, joven y sociable.
-Una curva de aprendizaje pronunciada, con formación relacionada con ventas, tecnología e industrias de renovables.
-Modalidad híbrida: Teletrabajo 2 días a la semana.
-Full remote: Hasta 4 semanas al año de teletrabajo completo desde cualquier lugar.
-Retribución flexible:
--Tarjeta restaurante.
--Tarjeta transporte.
-Clases de español para quienes lo deseen.
-Seguro médico/a o plan de pensiones.
-Plan de carrera: Reales oportunidades de crecimiento profesional, ya que la trayectoria de la empresa abrirá roles de gestión.