Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 abr.

. R

Role: IT Support Engineer (Half-Day Activity)

We have 2 separate activities in Spain. Candidates may be assigned to one of the locations based on availability.

📍 Activity 1 – Sevilla, Spain

📍 Location: Sevilla, Spain

📍 Site Address: CALLE MÉNDEZ NÚÑEZ, 18 – 3º, 41001 Spain

📅 Activity Date: Any one available day between 21st to 24th April 2026

🕘 Time: 9:30 AM to 1:30 PM

⏱️ Duration: Half-Day Activitp>

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📍 Activity 2 – Santiago, Spai

n📍 Location: Santiago de Compostela, Spai

n📍 Site Address: do Restollal 32, Santiago de Compostela, 15702 Spai

n📅 Activity Date: Any one available day between 21st to 24th April 202

6🕘 Time: 9:30 AM to 1:30 P

M⏱️ Duration: Half-Day Activi</p>

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👨🔧 Engineers Required: 1 Engineer per si

te📌 Tasks / H&F Scope of WorkSite Ac

cess and SecurityRegiste

r entry at the siteFollow

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n DocumentationCapture

GPS coordinatesPhotogr

aph the main demarcation pointRecord

the comms room locationCable R

oute MeasurementMeasure

the distance between the demarcation point and the comms roomNetwork

Rack AssessmentRecord

rack details (ID, height, occupied/free U, device types)Check r

ack stabilityCapture

photosFloor S

pace and Power ReadinessMeasure

floor areaVerify

power feeds, UPS, cooling, and groundingNetwork

Device InventoryRecord

WAN/LAN devicesCheck p

orts, interfaces, and patch panelsComplia

nce and Operational ChecksNote ch

ange freeze datesCheck c

ompliance standardsReview

access control, delivery feasibility, language preferences, and ris

ks🧰 Tools to CarryLaptopM

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phoneConsole

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le📌 Important NoteThis is

a dispatch-based activityCandida

te should be comfortable with onsite survey and documentation workBasic I

T / network infrastructure knowledge preferredImmedia

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• Nivel de experienciaNivel intermedio
• Tipo de contratoA tiempo completo
• Publicada2 abr.

. Cloud Coumputing Office

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview Role Summary

Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support, with training and guidance provided.

Key Responsibilities User Support

• Provide walk-up and desk-side support for common IT issues
• Assist users with basic questions and requests
• Support new hire and intern onboarding activities
• Deliver friendly, professional customer service
• Escalate issues when troubleshooting steps are exhausted
  
  

Hardware & Device Support

• Assist with setup and basic troubleshooting of:
• Laptops, monitors, keyboards, mice, and peripherals
• Mobile phones and tablets
• Perform simple break/fix actions:
• Device swaps
• Cable replacement
• Power and connectivity checks
• Support basic printer issues (paper jams, toner replacement)

Software & Application Support

• Assist users with common applications, including:
• Google Workspace
• Microsoft Office
• Zoom and Slack
• Help users with login issues, password resets, and MFA prompts
• Follow runbooks to resolve common application issues

AV & Conference Room Support

• Perform basic conference room checks:
• Powering on equipment
• Verifying displays and connections
• Report and escalate AV issues using documented procedures

Network & Connectivity (Basic)

• Assist users with basic connectivity issues:
• Wi-Fi connection
• VPN login
• Perform simple checks (cables, adapters, device settings)
• Escalate network issues to senior support teams

Access & Security Support

• Assist with:
• Account access requests
• Device enrollment and setup
• Follow security procedures for device handling and returns

Asset & Inventory Support

• Help manage IT inventory and storage areas
• Assist with asset tagging and equipment tracking
• Prepare equipment for new hires, reuse, or return
• Support equipment vending machines if applicable
  
  

Process & Team Support

• Follow documented procedures, runbooks, and checklists
• Accurately log and update tickets in the ITSM system
• Participate in training, onboarding, and refresher sessions
• Ask questions and seek guidance when needed
  
  

KPIs & Expectations

• Meet assigned ticket volume targets
• Follow SLAs and escalation timelines
• Maintain positive customer satisfaction scores
• Respond promptly to walk-up and chat requests
  
  

Required Skills & Experience

• 0–1 year of IT support or customer service experience (training provided)
• Basic familiarity with:
• Windows or macOS
• Common productivity tools
• Strong communication and customer service skills
• Willingness to learn and follow procedures
• Reliable onsite presence and punctuality

Nice to Have (Not Required)

• IT coursework, certification, or technical training
• Experience in retail, hospitality, or customer support roles
• Interest in growing a career in IT support
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.


***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com


Please be advised of the following official Milestone Technologies recruitment policies:


Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 ene.

. Office ITIL

Here’s What You’ll Do

Ardo presta servicio a sus clientes en los segmentos minorista, de restauración e industrial. Para respaldar nuestras actividades globales y a nuestros compañeros, nuestro equipo internacional de infraestructura informática ofrece un servicio de alta calidad las 24 horas del día, los 7 días de la semana. Buscamos un ingeniero de soporte informático (en Benimodo, Valencia, España) para ayudar a proporcionar soporte técnico de segunda línea e in situ en toda la empresa, incluidas las fábricas y las oficinas. En este puesto, formarás parte de un equipo internacional de 17 ingenieros de soporte y sistemas, dependerás del director de infraestructura de IT del grupo y trabajarás desde nuestra oficina de la fábrica en Benimodo, Valencia, España.

Tu Rol En El Equipo De IT

• Resolverás incidencias y solicitudes de cambio, utilizando tu experiencia y ampliando tus conocimientos mediante la colaboración con los miembros de tu equipo.
• Identificarás, analizarás y resolverás problemas de IT, asegurándote de que todas las acciones queden claramente documentadas y registradas con precisión.
• Te comunicarás de forma eficaz y mantendrás un estrecho contacto con las partes internas y externas implicadas.
• Analizarás los incidentes recurrentes y compartirás ideas para mejorar.
• Propondrás y aplicarás mejoras e innovaciones, colaborando con tus compañeros en la optimización (por ejemplo, creando scripts, actualizando software/hardware).
• Colaborarás con compañeros expertos para resolver problemas complejos y ampliar continuamente tus conocimientos.
• Gestionarás los recursos de forma eficaz para mejorar la experiencia del usuario.
• Contribuirás y liderarás tareas operativas y proyectos relacionados con la configuración, ampliación y mejora de nuestros servicios de IT.
  
  
  

This Is Where You Recognize Yourself

• Tienes amplios conocimientos de IT basados en tu experiencia tanto en hardware y software como en redes. Por lo tanto, estás familiarizado con:
• Sistemas operativos Microsoft, back office y software de aplicaciones;
• herramientas de colaboración (Office 365, Teams...);
• software de gestión (Active Directory, SCCM, O365, SOTI MobiControl);
• dispositivos de oficina y de fábrica (terminales de carretillas elevadoras, escáneres de mano, impresoras (de etiquetas).
• Se valorará la experiencia con una metodología de servicio técnico como ITIL.
• Carné de conducir.
• Tienes grandes habilidades de comunicación en inglés y español
• Estás dispuesto a rotar en un servicio de guardia y a viajar ocasionalmente a lugares cercanos.
• Eres un experto en la resolución de problemas y se centra en encontrar soluciones rápidas y eficaces.
• Trabajas con precisión y ofreces un servicio de alta calidad.
• Tienes una gran capacidad de organización, gestión del tiempo y establecimiento de prioridades.
• Por encima de todo, eres resistente al estrés y autónomo, con una mentalidad centrada en el cliente y un gran espíritu de equipo.
  
  
  

What’s in it for you?

Te ofrecemos la oportunidad de formar parte de una empresa internacional auténtica y sostenible, con oportunidades reales de crecimiento y la libertad de participar activamente en la configuración del negocio, así como la oportunidad de desarrollarte profesionalmente. Recibirás un paquete retributivo completo acorde con el nivel de este puesto.

Nos preocupamos por nuestra gente y creamos un entorno favorable para la familia, ofreciendo condiciones de trabajo flexibles.