Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Nivel de experienciaNivel intermedio
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Cloud Coumputing Office

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview Role Summary

Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support, with training and guidance provided.

Key Responsibilities User Support

• Provide walk-up and desk-side support for common IT issues
• Assist users with basic questions and requests
• Support new hire and intern onboarding activities
• Deliver friendly, professional customer service
• Escalate issues when troubleshooting steps are exhausted
  
  

Hardware & Device Support

• Assist with setup and basic troubleshooting of:
• Laptops, monitors, keyboards, mice, and peripherals
• Mobile phones and tablets
• Perform simple break/fix actions:
• Device swaps
• Cable replacement
• Power and connectivity checks
• Support basic printer issues (paper jams, toner replacement)

Software & Application Support

• Assist users with common applications, including:
• Google Workspace
• Microsoft Office
• Zoom and Slack
• Help users with login issues, password resets, and MFA prompts
• Follow runbooks to resolve common application issues

AV & Conference Room Support

• Perform basic conference room checks:
• Powering on equipment
• Verifying displays and connections
• Report and escalate AV issues using documented procedures

Network & Connectivity (Basic)

• Assist users with basic connectivity issues:
• Wi-Fi connection
• VPN login
• Perform simple checks (cables, adapters, device settings)
• Escalate network issues to senior support teams

Access & Security Support

• Assist with:
• Account access requests
• Device enrollment and setup
• Follow security procedures for device handling and returns

Asset & Inventory Support

• Help manage IT inventory and storage areas
• Assist with asset tagging and equipment tracking
• Prepare equipment for new hires, reuse, or return
• Support equipment vending machines if applicable
  
  

Process & Team Support

• Follow documented procedures, runbooks, and checklists
• Accurately log and update tickets in the ITSM system
• Participate in training, onboarding, and refresher sessions
• Ask questions and seek guidance when needed
  
  

KPIs & Expectations

• Meet assigned ticket volume targets
• Follow SLAs and escalation timelines
• Maintain positive customer satisfaction scores
• Respond promptly to walk-up and chat requests
  
  

Required Skills & Experience

• 0–1 year of IT support or customer service experience (training provided)
• Basic familiarity with:
• Windows or macOS
• Common productivity tools
• Strong communication and customer service skills
• Willingness to learn and follow procedures
• Reliable onsite presence and punctuality

Nice to Have (Not Required)

• IT coursework, certification, or technical training
• Experience in retail, hospitality, or customer support roles
• Interest in growing a career in IT support
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo . REST Office

Location: Barcelona Type: Full-Time

Who We Are

Frekuent is a fast-growing startup redefining the world of payments by helping businesses turn occasional buyers into lifelong customers through unique and rewarding experiences.

We believe that the key to increasing sales is offering more value to customers. That’s why we create simple, cashless and contactless payment solutions that transform the way businesses operate. With Frekuent, transactions are completed in seconds, encouraging customers to return again and again.

You can learn more at www.frekuent.com.

Responsibilities

This role plays a key part in implementing our technological solutions at our clients’ premises. The main responsibilities include:

• Managing installations and ensuring successful implementation, whether internally or in coordination with external partners.
• Proactively identifying alerts through internal monitoring tools in order to anticipate and prevent issues.
• Resolving Level 2 technical support incidents for clients.
• Coordinating with the sales team to identify potential issues or opportunities with clients.
• Managing the necessary documentation related to installations and ensuring that all information is properly recorded and kept up to date.
• Following internal technical support processes (e.g., ticket creation and CRM follow-up).
• Resolving incidents while meeting response times and ensuring customer satisfaction, as well as proposing improvements when appropriate.
  
  

Who We Are Looking For

• Previous experience as a technical support agent (phone support).
• Knowledge of electronics, electricity, and IT systems.
• Experience in device repair.
• Strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.
• Proactive individual with a positive attitude, capable of working across different teams (installation, support, warehouse).
• Experience with ticketing systems (e.g., Zoho, Zendesk) will be considered a plus.
• Strong organizational, planning, and time-management skills.
• Ability to work effectively in a team environment.
• Intermediate level of Microsoft Office or equivalent tools.
• Languages: Advanced English required; any additional language will be considered a plus.
  
  

What’s In It For You

🌍 A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

⏰ Flexible schedule – because we trust you to own your time and your outcomes.

🍽️ Meal vouchers – Enjoy a monthly support of meal vouchers to make your workdays tastier.

🩺 Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape.

📚 Learning & development – English classes and role-specific training, because your growth is part of our journey.

🌴 23 days of paid time off – plus local holidays, because great ideas need space to rest.

🚀 A dynamic, fast-growing environment – where each day is unique and every idea counts.

🤝 A collaborative mindset – surrounded by people who genuinely enjoy building together.

🎉 Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.

Why You’ll Love Working Here

At Frekuent, we believe our success is driven by our people. We are a team of forward-thinking, solution-oriented individuals who believe that innovation has no limits.

With plenty of room for personal and professional development, we value creativity, accountability, and collaboration — all supported by a strong culture that fuels our growth.

Being authentic is not just a value; it is our belief that embracing who we are and appreciating diverse backgrounds, experiences, and perspectives truly enriches us.

If you’re ready to dive into an exciting environment and make a real impact, this is the place for you.

By applying for this position, candidates acknowledge and agree that any personal data included in their application or supporting materials will be processed in accordance with Frekuent’s Privacy Policy.

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada25 mar.

. Office

Job Description: IT Support Engineer

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada21 mar.

. Office

Description

Los/Las técnicos/as informáticos/as de los equipos de operaciones de Amazon no tienen las típicas funciones de oficina, sino que se ocupan de los distintos sistemas informáticos que constituyen una parte fundamental de nuestras instalaciones operativas.

Como técnico/a de soporte de TI, trabajarás en un centro logístico junto con otros miembros del equipo, equipos de asistencia remota y demás personal de la empresa para prestar un servicio tan importante como lo es el soporte técnico. En este puesto, trabajarás con la tecnología más reciente en un entorno donde se fomentan la orientación y las oportunidades de crecimiento profesional.

Formar parte de este equipo en Amazon implica que dispondrás de recursos didácticos para desarrollar tu carrera profesional y tus competencias técnicas a tu ritmo, además de obtener cualificaciones reconocidas en el sector.

Key job responsibilities

Proporcionar asistencia a los usuarios locales a través de la instalación, el soporte y la resolución de problemas en la infraestructura informática, los dispositivos de los usuarios finales y las aplicaciones.

Gestionar los tickets, prestando apoyo de primera y segunda línea.

Realizar un mantenimiento proactivo para optimizar la disponibilidad de todos los equipos informáticos.

Implementar proyectos y desarrollar soluciones innovadoras en colaboración con los miembros de tu equipo.

A day in the life

Desde el primer día, nos ayudarás a aumentar nuestra eficacia a través de la implantación de las últimas tecnologías y ayudando a los miembros de nuestro equipo a sacar el máximo partido de sus sistemas informáticos.

Si te gusta trabajar en un entorno dinámico, esta es tu oportunidad. Podrás sugerir formas de mejorar nuestros sistemas y colaborar con otros miembros del personal para optimizar el servicio que prestamos a los clientes internos allá donde se pueda.

About The Team

El equipo de Soluciones de Tecnología de Operaciones (OTS) ofrece soporte técnico ininterrumpido a las operaciones globales de Amazon. Para mantener, actualizar y proteger la infraestructura informática y los dispositivos de los usuarios finales de una de las mayores empresas del mundo se requieren habilidades de todo tipo.

El equipo está formado, en parte, por ingenieros e ingenieras que ayudan a implantar y crear nuevas soluciones, además de otros perfiles que se encargan de las tareas de gestión, asesorando a los miembros de los equipos de asistencia técnica para que puedan proporcionar una mejor atención a los usuarios finales.

El equipo de OTS de Amazon se esfuerza por equilibrar rendimiento y sostenibilidad en todas las nuevas soluciones. Gran parte de nuestro equipo trabaja de manera presencial. El equipo permanece operativo las 24 horas del día, lo que nos permite proporcionar asistencia o realizar tareas de mantenimiento importantes con una mínima interrupción de la actividad.

Basic Qualifications

• Experiencia relevante en el manejo de hardware y software, incluido Microsoft Office o Windows, en un puesto de TI.
• Experiencia relevante en un entorno de soporte de TI o en gestión de activos y compras de TI.
• Experiencia relevante en la comunicación con un amplio abanico de socios empresariales, incluidos los miembros de tu equipo y la dirección.
• Nivel avanzado de español, tanto oral como escrito.
• Permiso de conducir en vigor.
  
  

Preferred Qualifications

• Los requisitos deseables son un plus, pero no son obligatorios para solicitar el puesto. Si cumples los requisitos básicos mencionados, nos encantaría conocerte.
• Titulación universitaria en Informática u otra especialidad técnica.
• Experiencia con redes informáticas.
• Experiencia en la mejora de procesos y procedimientos existentes.
• Experiencia en la elaboración de documentación clara y concisa.
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Spain Fulfillment, S.L.U.

Job ID: A10372393