Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

.

POR QUÉ NOS VAS A ENCANTAR
Tienes formación/conocimientos en áreas de informática, sistemas, tecnología o redes. Has dado apoyo como soporte técnico y quieres aportar tu gran talento para asegurar que en la tienda se cumplen con todos los estándares en el área de IT asegurando que todos los sistemas informáticos están operativos, ¡este es tu sitio!.

Requisitos:
• Nivel avanzado de inglés.
• Grado Superior de Administración de Sistemas informáticos y Redes.
• Carnet de conducir B1 en vigor.
• Comprensión de las necesidades de los usuarios finales. Actitud de servicio y buena comunicación.
• Conocimiento general de los estándares tecnológicos, de las tendencias e innovación.
• Conocimiento general de la gestión de servicios de IT, procesos, herramientas, procedimientos y pautas.
• Amplio conocimiento de las políticas, directrices y principios de IT, así como la seguridad de la información y de cómo usarlos en las tareas diarias.
• Comprensión general del impacto en el negocio de las solicitudes de servicio e incidencias.
• Saber trabajar en equipo, tanto dentro de la función como con la tienda.
• Acostumbrado/a a trabajar en entornos muy dinámicos y cambiantes.
• Capacidad de comunicarse de manera fácil para el usuario.
• Capacidad para priorizar y ejecutar tareas de manera efectiva en un entorno dinámico y de ritmo rápido.
• Capacidad para compartir conocimientos y experiencias digitales con todos los interesados/as.

QUÉ HARÁS DÍA A DÍA
Implementación, configuración, instalación de nuevos equipos.

Soporte a usuarios finales de hardware y software dentro de una región definida (trabajo por clusters).

Brindar soporte remoto fuera del horario, para problemas críticos del negocio (ejemplo avería de un servidor).

Toma de decisiones y acciones necesarias para resolver problemas.

Priorizar los problemas de acuerdo con las necesidades del negocio y saber cuándo y cómo escalar un problema.

Realizar el mantenimiento preventivo y la monitorización de los sistemas para identificar y evitar posibles interrupciones comerciales.

Gestión de inventarios de equipamiento IT.

Preparación de presupuestos de equipamientos IT (desde reconstrucción de una oficina a reconstrucción de un computer room).

Pedidos y adquisición de software y hardware.

Dar formación IT a las nuevas incorporaciones.

ACERCA DE ESTA ÁREA DE TRABAJO
Desde IKEA tenemos el compromiso de hacer un mejor día a día para la mayoría de las personas. Todos los colaboradores/as de IKEA disfrutan de un amplio paquete de beneficios que están a su disposición desde el primer día.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 nov.

Teletrabajo OpenShift

Descripción
Nos encontramos en la búsqueda de un/a Support Technician  para trabajar con importante cliente en contratación inicial con KRELL.

DESCRIPCION Y FUNCIONES

Profesional de Tecnología con al menos 2/3 años de experiencia como administrador/configurador/instalador de OpenStack, NO experiencia como operador ni usuario.
Virtualización, despliegue y automatizaciones de aplicaciones en diferentes entornos de nube híbrida.

QUE OFRECEMOS

- Contrato indefinido en plantilla y puestos de larga duración.
- Acceso a compañía consolidada con proyectos a muy alto nivel tecnológico y en diferentes sectores.
- Encontrarás un entorno de trabajo dinámico e integrador.
- Trabajo remoto

Formato de trabajo Remoto con disponibilidad para reuniones presenciales puntuales.
SBA 39.000€

¡Te estamos esperando! ¡Inscríbete y da un salto en tu carrera!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 nov.

.

Urgent: Technical Support Advisor English-speaking On-site in La Coruña (Relocation Package from Spain or Europe)

Job Details

• Location: La Coruña, Spain
• Languages: English (C2 level)
• Start Date: ASAP
• Schedule: Monday to Friday, 9:00 to 18:00
• Work Mode: On-site
• Relocation: Full relocation package available for candidates across Spain or Europe
  
  
  

• Provide top-quality technical assistance to clients via phone, email, or chat.
• Diagnose and resolve software, hardware, or network-related issues.
• Log and document customer interactions with accuracy.
• Escalate complex cases to the relevant technical teams.
• Deliver professional, empathetic, and solution-oriented service in every interaction.
  
  
  

• Fluency in English (C2 level) both spoken and written.
• Excellent communication and analytical skills.
• A tech-savvy mindset and eagerness to learn.
• Strong customer service orientation and a positive attitude.
• Willingness to relocate to La Coruña (relocation support provided).
  
  
  

• Full relocation package to support candidates coming from anywhere in Spain or Europe.
• A stable full-time position with weekday working hours.
• Comprehensive training to build your technical expertise.
• International and inclusive team environment.
• Career growth opportunities in a well-established global company.
• A modern workspace in La Coruña, close to the beach and vibrant city life.
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 nov.

. Azure Cloud Coumputing SaaS AWS

Join Our On-Site Team in A Coruña, Spain!

Are you a highly skilled communicator with a passion for cloud technology and B2B sales? We are looking for a Technical Support Advisor to join our team in the beautiful city of A Coruña, Spain. You will be the crucial link between our innovative Modern Workplace Platform and our valued business clients, ensuring their technical needs are met while identifying opportunities for growth.

Role Overview

As a Technical Support Advisor, you will provide expert, on-site technical assistance and troubleshooting for our Modern Workplace Platform, which leverages cutting-edge cloud technologies. This unique role requires a blend of top-tier technical support skills and a solid background in B2B tech sales to deliver exceptional service and drive client adoption and satisfaction.

Location: On-site in A Coruña, Spain

Shift: Monday to Friday, 9:00 to 18:00 (full-time)

Key Responsibilities

Technical Support & Client Resolution

• Serve as the first point of contact for all technical inquiries related to the Modern Workplace Platform, providing prompt and professional support via phone, email, and in-person as needed.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues, with a strong focus on cloud-based services and applications.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
• Escalate complex or unresolved issues to specialized teams (L2/Engineering) and follow up to ensure timely resolution.
• Contribute to the knowledge base by creating and updating technical documentation, FAQs, and guides.
  
  
  

• Leverage your solid B2B tech sales experience in cloud technologies to identify upsell or cross-sell opportunities during client interactions.
• Act as a technical advisor, guiding business clients on how to best utilize the platform to achieve their business goals.
• Effectively communicate the value and features of new services, upgrades, and complementary products to current clients.
• Maintain a customer-centric approach that fosters long-term business relationships and client retention.
  
  
  

• Exceptional English Fluency: Near-native or native proficiency is required (C2 level mandatory). All technical support and communication will be conducted in English.
• B2B Tech Sales Experience: Solid prior experience in B2B sales specifically involving cloud technologies (e.g., AWS, Azure, Google Cloud, SaaS solutions).
• Technical Acumen: Strong understanding of IT infrastructure, networking principles, operating systems (Windows/Linux/macOS), and cloud service models (IaaS, PaaS, SaaS).
• Customer Service Excellence: Proven ability to handle stressful situations, manage client expectations, and deliver a consistently high level of customer satisfaction.
  
  
  

• Competitive Salary: Highly attractive salary commensurate with experience and the cost of living in A Coruña.
• Health and Wellness: Comprehensive health insurance plan.
• Career Growth: Clear pathways for professional development, training, and internal promotion within the company.
• Equipment: All necessary work equipment (laptops, monitors, software, etc.) will be provided by the company.
• Relocation Support: A $500 relocation bonus to assist with your move to A Coruña, Spain.
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 oct.

Teletrabajo . Office

Join Zahoree and Take Your Career to the Next Level!

Are you passionate about technology and helping others solve problems?

Do you want to work in an innovative environment where every day brings a new challenge?

This opportunity is for you!

At Zahoree Company, we're looking for a

Technical Support Specialist fluent in Dutch and French

to provide exceptional support to our customers and help them overcome technical challenges with confidence.

What You'll Do

Troubleshoot and resolve technical issues via phone, email, or remote support.

Install and configure software, hardware, and systems.

Communicate clearly and simply, making tech easy to understand for all users.

Document solutions and collaborate with the team to continuously improve support.

What We're Looking For

Knowledge in troubleshooting hardware/software issues (don't worry, full training provided).

Passion for helping others and solving problems like a pro.

Excellent communication in Italian/French (additional languages are a plus).

Ability to prioritize and stay organized in a fast-paced environment.

Proactive attitude and eagerness to learn and grow.

Bonus

Prior IT support experience and familiarity with smart home devices.

Why You'll Love Working With Us

Real opportunities for professional growth and continuous learning.

Energetic, passionate, and collaborative team.

Work with cutting-edge technology and tools.

Competitive salary, hybrid work model, and great benefits.

Come Meet Us!

We're hosting an Open House at our office (date/time to be confirmed):

Tour our office

Meet the team

See what it's like to work at Zahoree

If you'd like to attend, send us a confirmation so we can reserve your spot and provide the address.

Limited spaces

– reserve your spot now!

Location:

Hybrid remote in ***** Málaga, Spain

Job Type

Full-time

How To Apply

Send your CV and a brief cover letter to ****** or apply directly through this channel.

Don't miss this chance to grow, have fun, and be part of a team that truly makes a difference!

Benefits

Professional development support

Company events

Company computer

Free parking

Language

Dutch (Required)

French (Required)

Ubicación del trabajo: Teletrabajo híbrido en ***** Málaga, Málaga provincia