Why OPINATOR?

We are trailblazers in Customer Experience Management and Voice of the Customer solutions, helping businesses collect, analyze, and act on customer feedback in real-time.

Our solutions go beyond traditional SaaS by combining innovative technology, predictive analytics, and engaging customer experiences to help companies transform their interactions with customers.

At OPINATOR:

• Innovation fuels everything we do.
• Transparency, collaboration, and customer focus drive our culture.
• Your contributions will create real-world impact, from day one.
  
  

About this position:

As a Customer Operations you will have 3 principal elements in your learning path: Customer Success Management, Technical Solutions and Customer Experience. In other words, you will help our customers to be successful and achieve their goals by using our software platform. You’ll be able to understand the client’s needs, and requirements, and to find solutions in a quick and efficient way.

Responsibilities:

• Build and maintain strong, active relationships with key clients and stakeholders.
• Provide solutions on top of the OPINATOR platform to meet our client’s needs.
• Train our clients on how to use the tool and make it cost-effective.
• Follow up with the client once he is using the tool.
• Owning overall customer strategy development and execution including both external and internal communications.
  
  

Requirements:

Competencies:

• Bachelor Degree or higher education.
• Previous proven experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Social, analytical, excellent interpersonal and written communication skills.
• Fluent Spanish and English. Portuguese will be of advantage.
• Experience working with software platforms and digital technology will be of advantage.
  
  

Your personality is best described by:

• Social abilities, you like to work in a multicultural global team. You like travelling abroad, new experiences and learn from other cultures.
• You’re excited to work in a fast-paced environment with constant learning opportunities, where things are not always easy, clear or straightforward, but quite challenging instead.
• Highly organized, with great attention to detail. You like and are proud to work accurately. You’re reliable.
• Strong determination, resilient and results-oriented personality.
  
  

What we offer:

• Competitive salary and benefits package, recognizing your expertise and achievements.
• The opportunity to grow your career in a high-growth, innovative company leading the digital transformation of CX.
• A collaborative and supportive work environment where your ideas and contributions matter.
• Flexible work options, including teleworking and a casual dress code, to maintain work-life balance.
• The chance to shape the future of customer experience in a rapidly evolving digital landscape.
  
  

About Us:

OPINATOR is a global leader in Customer Experience Management and Voice of the Customer solutions, transforming how businesses interact with their customers. By combining advanced analytics, predictive technologies, and an engaging visual interface, we empower companies to collect, analyze, and act on feedback in ways that drive tangible results.

Our mission is to deliver innovation that creates meaningful, lasting change—not just for our clients, but for society as a whole. At OPINATOR, you’ll be part of a team that values collaboration, learning, and growth, enabling you to see the impact of your work from day one.

Ready to take the leap and show us what you’re made of? Apply now and start your journey with OPINATOR today!