Ofertas de empleo para Atención al cliente en Madrid

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoPor días
• PublicadaNueva

Teletrabajo

Sobre nosotros:

En ORBIDI, somos pioneros en el uso de tecnología avanzada, inteligencia artificial y modelos predictivos para propulsar el crecimiento de las pequeñas y medianas empresas (PYMEs). Nuestra pasión por la innovación y el marketing nos motiva a buscar soluciones creativas que permitan a las empresas no solo competir, sino destacar en el mercado actual. Creemos firmemente en el poder de la digitalización y cómo esta puede transformar los negocios para mejor. Buscamos talentos creativos y estratégicos que compartan nuestra visión y deseo de hacer una diferencia tangible en el mundo empresarial.

El rol:

¡Estamos buscando un perfil de Customer Success Specialist para unirse a nuestro equipo en Barcelona! Si eres una persona orientada a resultados, ¡entonces te encantará el reto de ORBIDI! Este rol puede interesarte si tienes experiencia en recepción, ventas, SDR, teleperfomance, gestión de viajes. Experiencia en entornos B2B y/o B2C sirviendo a Micro-PYMES y/o clientes finales, utilizando herramientas de CRM como Hubspot y/o ClickUp. También experiencia en entornos dinámicos y acelerados y en ecosistemas tecnológicos.

¿Cuál será tu misión?

• Establecer procedimientos de Atención al Cliente para adaptarlo a las nuevas tendencias de mercado.
• Desarrollar y gestionar la cartera de clientes.
• Establecer buenas relaciones con los clientes que contribuyan a objetivos claros de retención.
• Analizar los datos de los clientes para mejorar la experiencia de cliente.
• Upsell y crossell de servicios y productos con los que trabajamos.
• Realizar el onboarding de nuevos clientes y ayudar a mejorarlo.
• Revisar las quejas y preocupaciones de los clientes y buscar mejorar la experiencia del cliente.
• Colaborar con el equipo de marketing para la creación de material que pueda ser de interés para nuestros clientes.
• Coordinar y colaborar con diferentes departamentos de ORBIDI (Operaciones, tecnología, etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.

Lo que te hará triunfar:

• Eres una persona con atención al detalle, persuasiva, motivada y eres un problem solver con don de gentes.
• Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes.
• Capacidad para comunicarte bien con personas, equipos, socios y eventos a nivel de la industria.
• Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes equipos en la empresa.
• Colaborador eficaz y productivo para impulsar iniciativas multifuncionales.
• Empatía, humildad y capacidad de escucha.
  
  Beneficios:

• 🕑Flexibilidad horaria
• 💰Salario competitivo y contrato indefinido
• 🤑Bonus basado en el cumplimiento de objetivos de tu equipo
• 🌴23 días laborales de vacaciones + 🎂día de cumpleaños
• 🏠Formato Híbrido con teletrabajo 2 días a la semana.
• 😍Jornada intensiva todos los viernes del año.
• 📅Agosto flexible
• 🥳Actividades de teambuilding y celebraciones y off-sites
• 🤩Referral Program
  
  Si tienes una pasión por el marketing digital, la creación de contenido y el diseño, y buscas un rol donde puedas dejar tu huella y contribuir al éxito de las PYMEs, ¡ORBIDI es el lugar para ti! Te invitamos a aplicar y ser parte de nuestro equipo creativo y estratégico.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 mar.

Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Are you action-oriented and enjoy working in a fast-paced environment?

Then this role is for you!

We have an exciting opportunity as a Customer Experience Agent

Opportunity

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn’t just about the part you play in our business, it’s about the change you can make in our world.

Let’s create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.

We Offer

In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. 

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees, including a competitive pension scheme, health insurance.
  
  

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrate the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
• Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned by Team Leader/Manager.
  
  

• Solid experience with logistics/supply chain and related areas.
• Good knowledge of and experience with Logistics companies and Supply Chain Management operations, from both origin and destination.
• Fluency in English and Spanish.
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Stakeholder management skills and relationship building.
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Result orientation.
• Well-organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.
• Good understanding of operational processes.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Positive and proactive attitude.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 mar.

Machine Learning

Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you interested in assisting researchers in training the next generation of audio machine-learning models? This research aims to improve the models' understanding of human speech and requests and make them more friendly and compassionate.

Requirements

• Native fluency in Spanish
• Ability to express a wide range of emotions through voice
• Ability to record in a quiet environment without background noise
• Access to an at home recording studio
• Experience with any voice-related work (e.g., voiceover acting, podcasting, audio narration)
• Access to a high-fidelity microphone for recordings
  
  

• Background in on-screen or on-stage acting, classical voice training, or vocal music
• Access to an audio interface device
  
  

• Record short conversations that convey different emotions, accents, and audio modulations
• Review and provide feedback on recordings made by other users
• Review and edit scripts
• Ensure high-quality audio by maintaining clear, professional recordings
• Save files to Audacity and maintain organized file management
• You can view responses to frequently asked questions here - FAQ Document
  
  

• Currently, pay rates for core project work for voice recording are up to $60 USD per hour.
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada27 mar.

Teletrabajo

Empresa: Red Ofisat SLU Población: País: España (ES) Marca: Red Ofisat

Lo que conseguimos

Buscamos Agente de call center para cubrir baja de larga duración.

• Atiende y/o realiza llamadas a clientes siguiendo los protocolos de comunicación establecidos por la empresa en relación al trato con el usuario, para los distintos tipos de servicios solicitados: Consultas, Reclamaciones, Gestión de citas de revisiones, Actualización de datos de clientes, Citación para los controles de calidad, Etc.
• Siguiendo el plan establecido por su responsable realiza la gestión de rutas para los técnicos y/o zonas que se le hayan asignado, y da el apoyo administrativo necesario al técnico durante la ruta de trabajo (entre otros, el traspaso de piezas entre técnicos). Además si fuera necesario realiza el cambio en la gestión de rutas si hubiera avisos de última hora.
• Reporta de la actividad realizada y de las incidencias surgidas a su responsable.
  
  

• Formación Profesional como administrativo y/o marketing.
• 1 año de experiencia en puestos similares o 2 años como agente de call center.
  
  

• Nuestras marcas tienen una trayectoria reconocida y somos líderes de mercado.
• Somos la referencia del sector en Posventa.
• Trabajamos con una conciencia sostenible y nos implicamos con la igualdad de oportunidades entre mujeres y hombres.
• Los valores corporativos están muy presentes en el día a día del trabajo (espíritu emprendedor, confianza, integridad y pasión).
• La empresa se preocupa por la conciliación con medidas como la flexibilidad horaria, ampliación de permisos laborales y del periodo de disfrute de las vacaciones y la posibilidad de teletrabajo.
• Ofrecemos un amplio catálogo de formación continua y programas de desarrollo para hacer crecer a nuestros talentos.
• El ambiente de trabajo y el compañerismo son excelentes. Nuestros equipos saben crear un ambiente positivo para superar cualquier reto y tener éxito.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada27 mar.

Inglés Atención al cliente Outlook Negociación Experiencia del cliente Satisfacción del cliente Atención telefónica Comercio minorista Introducción de datos Gestión del tiempo

Necesitamos cubrir puesto para atención al cliente telefónica y realización de labores administrativas.

Responsabilidades

• Recepción de llamadas de clientes y toma de pedidos.
• Tareas administrativas asociadas al puesto
• Supervisión de logística y resolución de incidencias

Requisitos

• Amplia experiencia en atención al cliente
• Excelentes habilidades comunicativas, verbales y escritas
• Perfil organizado y responsable
• Incorporación inmediata
• Jornada completa

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 mar.

¿Qué buscamos?

Caser Residencial quiere incorporar a su equipo un-a RESPONSABLE DE ATENCIÓN AL CLIENTE, para Madrid.

La misión del puesto será establecer y mantener alianzas con los distintos agentes sociales del entorno del centro, con el fin de aprovechar sinergias de colaboración e incrementar la ocupación del centro y los servicios de ayuda a domicilio.

Entre sus funciones estará:

• Captación de clientes externos y atención comercial a familias.
• Llevar a cabo la atención comercial del con visitas a hospitales o servicios sociales.
• Refuerzo de las relaciones con los agentes de referencia del sector.
• Llevar a cabo acuerdos comerciales con empresas y asociaciones.
• Atención y asesoramiento del potencial cliente sobre el recurso más adecuado a sus necesidades, y gestión de demandas de orden social.
• Coordinar el ingreso, acogida y adaptación de nuevos residentes y de los servicios de ayuda a domicilio.
• Supervisión y gestión del equipo a su cargo.
• Fidelización de los usuarios.
• Marketing del centro y de los servicios en domicilio.
  
  
  

• Contrato laboral indefinido.
• Jornada completa.
• Salario competitivo.
• Descuentos en seguros según normativa interna.
  
  
  

• Diplomatura o Grado en Trabajo Social, Psicologo o cualquier otro perfil social.
• Experiencia comercial en el sector sociosanitario.
• Experiencia en atención al cliente.
• Valorable al menos un año de experiencia en residencia.
• Habilidades sociales, proactividad e iniciativa.
  
  
  

• Experiencia en gestión de servicios a la dependencia como puede ser SAD.
  
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 mar.

Teletrabajo Excel Office

En KRUK estamos en búsqueda de nuestro/a siguiente Responsable de la Sección de Atención Telefónica al Cliente. Si te apasiona la gestión de equipos, la optimización de procesos y la mejora continua, esta es tu oportunidad para dar el siguiente paso en tu desarrollo profesional dentro de KRUK. 🏆

El principal objetivo de esta posición será coordinar y optimizar las actividades de nuestro Contact Center, para garantizar el cumplimiento de los objetivos estratégicos, a la vez que asegura una experiencia eficiente y satisfactoria para nuestros clientes.

🌟 ¿Qué harás en este rol?

✅ Planificar, organizar y supervisar los procesos de recobro en nuestro Contact Center, asegurando el cumplimiento de los objetivos estratégicos.

✅ Liderar, desarrollar y motivar a tu equipo para potenciar su desempeño y fomentar un ambiente colaborativo.

✅ Analizar datos clave y elaborar informes de desempeño del Contact Center, proponiendo soluciones para optimizar la eficiencia operativa.

✅ Gestionar el presupuesto del área, asegurando un uso eficiente de los recursos.

✅ Colaborar en proyectos internacionales, implementando buenas prácticas y alineando estrategias del Grupo con las operaciones locales.

✅ Definir y comunicar estrategias organizacionales a los jefes de equipo y coordinadores, asegurando un impacto positivo en los resultados.

🎯 Lo que buscamos en ti:

🔹 Experiencia: 2-3 años en posiciones similares liderando equipos en Contact Centers.

🔹 Habilidades clave: Liderazgo estratégico, orientación a resultados, capacidad analítica y toma de decisiones.

🔹 Conocimientos: MS Office avanzado (especialmente Excel), plataformas de telefonía y CRM, metodologías LEAN y gestión de presupuestos.

🔹 Idiomas: Inglés avanzado (B2-C1) y español C1.

🔥 ¿Por qué unirte a KRUK España?

📣 Contrato indefinido.

📣 Modalidad híbrida de trabajo: hasta 50% de teletrabajo al mes. En verano, Navidad, puentes y Semana Santa, 100% teletrabajo.

📣 Horario flexible (entrada de 7:30h a 10:00h y salida a partir de las 16:30h).

📣 Jornada intensiva los viernes.

📣 23 días laborables de vacaciones más un día extra por tu cumpleaños.

📣 Seguro médico privado gratuito.

📣 Plus de transporte mensual y ayuda al teletrabajo.

🚀 Si te ves asumiendo este reto, aplica a nuestra oferta 🚀

En KRUK España estamos comprometidos a promover la diversidad e inclusión en nuestro equipo. Valoramos activamente solicitudes de todos los candidatos y candidatas, fomentando la igualdad de oportunidades y una competencia justa. Es importante para nosotros que nuestro proceso de selección sea cómodo y accesible para todos/as. Por eso, si necesitas alguna adaptación específica durante tu proceso de solicitud, puedes indicárnoslo o contactarnos directamente.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada21 mar.

Teletrabajo Swift Google Analytics SEO CMS

👋 About Us

At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

Are you passionate about digital marketing and eager to grow your skills in SEO? We’re looking for a motivated Junior SEO Specialist to join our dynamic team. This is a fantastic opportunity to gain hands-on experience in on-site, off-site, and technical SEO while working alongside experienced professionals. You’ll be directly involved in optimizing content, building backlinks, and enhancing our website’s performance. If you’re detail-oriented, curious, and ready to learn, we’d love to hear from you.

• SEO Implementation: Assist in executing on-site, off-site, and technical SEO strategies to boost website visibility and ranking.
• Keyword Research & Competitor Analysis: Perform thorough keyword research and analyze competitor websites to identify optimization opportunities.
• Content Optimization:
  • Regularly update the blog with relevant, high-quality, and SEO-optimized content.
  • Collaborate with copywriters to improve content structure and ensure proper keyword usage.
• Link Building:
  • Identify new link-building opportunities and develop outreach strategies.
  • Execute email outreach campaigns and negotiate partnerships for quality backlinks.
  • Monitor and maintain a healthy backlink profile.
• Internal Linking: Optimize internal linking by fixing and strategically placing internal links across blog posts and site-wide pages.
• Performance Monitoring: Use SEO tools (e.g., Google Analytics, Ahrefs, SEMrush) to track website performance and backlink quality.

• Passion for SEO & Digital Marketing: Basic understanding of SEO principles or a strong interest in online marketing.
• SEO Knowledge: Familiarity with fundamental SEO concepts (keyword research, link building, content optimization) is a plus.
• Link Building Experience: Any prior experience in link building or outreach is a significant advantage.
• Content Management: Experience managing website content on WordPress or other CMS platforms is a plus.
• Copywriting Skills: Ability to collaborate with copywriters and contribute to content quality.
• Technical Skills: Basic proficiency with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs) is a plus.
• Advanced English Proficiency is required.
  
  

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Hiring Manager

3. Interview with the CEO

4. Assessment/Case Study - if applicable

5. Reference Check

Note that every role is different, so the process may vary depending on the requirements of the role. Please note that due to the volume of applications we receive, we may not be able to provide feedback to all applications.

At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada21 mar.

TSQL Fintech Power BI Salesforce Tableau Office

About Us

Planet is a leading technology company transforming payments by putting customer experience first.

We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. The Customer Success Team Leader will lead a team of customer success managers and team leads, overseeing processes and metrics directly related to portfolio growth, customer retention, churn prevention and customer satisfaction.

The Customer Success Director is responsible for full cycle planning and execution through the Customer Success team. They implement data-led strategies to retain customers via pro-active outbound communication with the target base, and oversee the team’s execution of both inbound and outbound activities. These include ad hoc and “always on” commercial outbound campaigns, tracking and reporting on progress, and iterating strategies based on campaign success. This team will also be responsible for inbound customer calls and requests for commercial and non-operations purposes, where customer success managers will be expected to engage with customers before, during, and after the request is successfully executed for that customer.

What You Will Do

• Team management: Build and scale a high-performing team, with focus on prioritising workloads based on data insights and requirements, championing employee development and maintaining an inclusive work environment.
• Metric tracking: Use CRM tools to monitor relevant customer retention, growth and churn metrics, and prepare and present regular reports on customer retention and portfolio trends to senior management.
• Internal collaboration: Work closely with internal teams such as tech, product, operations, other sales teams and executive leadership in order to create clear cross-department process flows to boost customer satisfaction.
• Contract renewals: Coordinate process for tracking customer contract terms and coordinating renewals and contract negotiation to maximise customer retention.
• Inbound commercial requests: Organise team capacity to cover inbound customer calls and requests for commercial and non-operations purposes, where customer success managers will be expected to engage with customers before, during, and after therequest is successfully executed for that customer.
• Outbound Commercial campaigns: Implement targeted commercial campaigns (e.g.,win-back offers, cross-sell, upsell, etc.), working closely with Go-To-Market team and Marketing.
• Churn analysis: Set-up and oversee process to capture and analyse customer churn reasons, including an off boarding process and checklist and off boarding interviews.
• Churn reduction: Plan customer-oriented churn reduction strategies based on data-driven insights and monitor team execution.
  
  

• Proven experience in Customer Success or Mass Account Management role, ideally in a Payments or Fintech environment. Relevant courses / training desired but not required.
• Experience in building and leading a high-performing team.
• Commercially oriented, strong analytical skills and goal-oriented mindset, with experience in devising and executing go-to-market models.
• Strong analytical skills with experience in data analysis tools (e.g., SQL, Tableau, PowerBI) as well as experience in using CRM tools (e.g. Salesforce)
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities effectively.
• Ability to influence cross-functionally, in a matrix organisation
• Passion for building strong customer relationships and fostering customer loyalty.
• Desired experience working with international internal stakeholders and customers.