BOSCH is waiting for you!
Are you looking for a high level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in German at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

Key Responsibilities:

1Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
2Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
3Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
4Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
5Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
- Fluency in German (Native or C2 Level). High level of English (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.

¿Qué ofrecemos?
- Monday to Sunday. 39 hours week (00:00 a 08:00)
- ETT - 6-Month Temporary Contract with Potential for Permanent Position
- 23.000 - 25.000 gross/annual.

*This position requires presence in the city of Barcelona or nearby areas and will follow a hybrid model, with 5 days in the office and the rest remote.*