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Customer Support Representative (Remote in Spain)
CloudTalk · Barcelona, ES
Teletreball SaaS Swift Office
Please submit your CV in English
🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching | Vibrant International Team
📍 Work 100% Remote or Hybrid from Barcelona office
💻 Work Shift: 8:30 am - 5:00 pm CET, Monday - Friday
About CloudTalk
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
The Challenge Ahead
Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team, you'll be the hero clients rely on for swift and insightful answers about CloudTalk's cutting-edge platform.
If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field; we'll give you all the tools and support you need to succeed.
What's in it for you:
- 🤖 Product: Be part of building the world's 🤖 #1 AI business communication platform!
- 🚀 Growth: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles
- 🤝 Community: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk! 🌍
- 🌍 International Exposure: Work with customers and tech companies across Europe, Asia, and the Americas
At CloudTalk, we value a growth mindset and a passion for learning. We're seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology, especially if you're excited to dive deeper into technical knowledge and skills.
You're adaptable, resilient, and thrive in a fast-paced environment. If you're a team player who loves collaborating, sharing ideas, and continuously improving, you'll fit right in!
What you will work on:
- Provide top-tier technical support via chat and email to both new and existing customers
- Build and maintain lasting customer relationships
- Work with a diverse, international client base spanning multiple industries and regions
- Help improve our technical documentation and internal knowledge base for troubleshooting purposes
- Represent CloudTalk professionally while solving customer issues with empathy and efficiency
- Languages: Spanish and English fluent
- Work Shift: You are comfortable covering the 8:30 am - 5:00 pm CET shift
- Team Player: You're ready to support your teammates and contribute to a positive work environment
- Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry
- Self-Starter: You take ownership of your tasks and work with minimal supervision
- Learning Mindset: You're eager to continuously grow your skills and knowledge
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to expect from our hiring process:
- 30min introductory interview
- Interview with the Hiring team
- Culture-call
Customer Success Manager (EMEA)
18 de febr.Notabene
Customer Success Manager (EMEA)
Notabene · Barcelona, ES
Teletreball Fintech
About Notabene
Working across three continents in eight countries, Notabene is a remote-first and globally distributed team of 40 employees on a mission to make cryptocurrency a part of the everyday economy. As a regulation technology (reg-tech) company, we build tools used by crypto organizations and financial institutions alike to reduce transaction risk and make crypto transfers safe. Notabene is recognized as a vital enabler of the crypto ecosystem, and, to date, we’ve processed over half a trillion dollars worth of transactions!
In October 2024, we announced our $14.5M Series B, led by DRW. This fundraising signals our exciting trajectory of success as we continue to be the leading global platform and network for compliant crypto transactions. We’re proud to have the support of Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. Notabene is growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!
The Impact You Will Have
As a Customer Success Manager (EMEA), you’ll play a pivotal role in helping brands and creators collaborate effectively across the EMEA region. Your work will empower our clients to grow, solve creative challenges, and thrive in the rapidly evolving creator economy.
What you will do:
- Own the post-sales customer journey: Lead onboarding, drive adoption, and secure renewals and upsells across SMB and Enterprise accounts.
- Build and maintain relationships: Establish long-term connections with key stakeholders and proactively track and report on customer health metrics.
- Provide expertise and guidance: Educate and support customers in implementing their Travel Rule Compliance programs.
- Act as the voice of the customer: Share actionable insights with internal teams, including competitor trends, customer needs, and feedback on product, sales, and marketing strategies.
- Collaborate cross-functionally: Work with internal teams to improve the overall customer experience by sharing feedback and advocating for customer needs.
- You’ve directly contributed to increasing the net retention of our customers in EMEA
- You can confidently demonstrate knowledge of both our product and also the wider industry
- Our customers trust and rely on you to help them achieve their goals
- The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows.
- You are able to manage commercial discussions, identify and proactively mitigate risk, and have been able to renew and grow your book of business.
- Proven experience owning customer success for a region like EMEA, including managing diverse accounts across SMBs and Enterprise.
- Track record in managing a book of business and overseeing the entire customer lifecycle from onboarding to retention and upselling
- Demonstrated ability to create or contribute to scalable customer success processes
- High emotional intelligence, with strong problem-solving skills and a proactive, entrepreneurial mindset. Confident relationship management skills with stakeholders at all levels, including effective communication across diverse audiences
- Exceptional ability to listen, understand, and address customer needs with empathy
- Experience in fintech, reg-tech, compliance, or an interest in cryptocurrency.
- Previous experience working in a low-resource environment, thriving in ambiguity, and contributing to building systems and processes from the ground up.
- Flexible Remote Work: Work from anywhere!
- $1000 WFH Stipend: Use within your first year of employment.
- MacBook Pro: Procured by you and your manager to find a model that meets your needs.
- Unlimited PTO: We trust you to take as much as holiday as you need.
- Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.
If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience. Whether you’re returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar.
Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.
Customer Experience
18 de febr.Vitaance
Barcelona, ES
Customer Experience
Vitaance · Barcelona, ES
Sobre Vitaance
¡En Vitaance, estamos en la búsqueda de un/a Customer Experience entusiasta y con gran orientación al cliente para unirse a nuestro equipo! Si eres una persona organizada, con atención al detalle y te apasiona brindar una excelente experiencia a clientes y usuarios, esta es tu oportunidad.
Vitaance es una startup innovadora comprometida con transformar cómo las empresas cuidan el bienestar de sus empleados, haciendo que los beneficios sean relevantes para cada uno de ellos. Hemos obtenido inversiones significativas de prominentes fondos de capital riesgo internacionales y nacionales, con apoyo de inversores globales renombrados como K Fund, Kindred, Softbank, Antai, Astorya y más.
Sobre ti
¿Qué estamos buscando?
- Experiencia previa en gestión de clientes y/o en departamentos de operaciones (al menos 1 año).
- Conocimiento sobre la operativa de un departamento de RRHH o Compensación y Beneficios será valorada muy positivamente, aunque no es indispensable.
- Capacidad para gestionar clientes y usuarios, ofreciendo un servicio de calidad y resolviendo incidencias de manera eficaz.
- Gran atención al detalle y habilidades organizativas.
- Empatía y excelentes habilidades de comunicación.
- Actitud proactiva y resolutiva; buscamos a alguien con iniciativa y ganas de mejorar procesos.
- Trabajo en equipo; en Vitaance nos apoyamos mutuamente para ofrecer la mejor experiencia a nuestros clientes.
- Conocimientos de inglés a nivel profesional.
¿Qué harás en Vitaance como Customer Experience?
- Gestión diaria de clientes y usuarios: Serás el primer punto de contacto para resolver dudas, incidencias y consultas de los departamentos de RRHH relacionadas con la plataforma de beneficios.
- Coordinación interna: Trabajarás en conjunto con el equipo de producto, tecnología y comercial para asegurar soluciones rápidas y efectivas.
- Administración y operativa diaria: Manejo de tareas administrativas relacionadas con la gestión de clientes y procesos internos.
- Mejora de procesos: Identificarás oportunidades de optimización en la operativa y contribuirás a mejorar la experiencia del cliente en Vitaance.
Que ofrecemos
En Vitaance, ofrecemos un ambiente de trabajo de apoyo, inclusivo y colaborativo donde tus contribuciones son valoradas. Junto con un paquete de compensación competitivo, proporcionamos oportunidades de crecimiento profesional. Fomentamos un equilibrio saludable entre el trabajo y la vida personal y apoyamos el aprendizaje continuo.
- Contrato temporal de 3 meses con posibilidad de conversión a indefinido.
- Salario base de 25.000€ brutos anuales.
- Acceso a la plataforma de Vitaance, con su plan de retribución flexible y Saldo de bienestar para invertir en lo que más contribuya a tu salud y bienestar (seguro de salud, gimnasio, aplicaciones de meditación, etc.).
El proceso consta de 2 entrevistas de 45 minutos, donde tendremos la oportunidad de conocernos mejor mutuamente y validar un encaje cultural y las habilidades necesarias para el puesto.
¿Quiénes somos?
Vitaance es una compañía que fomenta la igualdad de oportunidades, comprometida con la diversidad e inclusión. Animamos a individuos de diversos orígenes a aplicar al puesto. Todos los candidatos calificados recibirán consideración para empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad o estado de discapacidad.
Nos esforzamos por fomentar un ambiente donde todos se sientan empoderados y puedan contribuir a su máximo potencial. Guiados por los principios de honestidad, confianza e innovación, Vitaance tiene como objetivo mejorar la vida financiera, emocional y física de las personas.
Si estas palabras resuenan contigo y quieres ser parte de una empresa en crecimiento, no lo dudes; quizás ahora sea el momento de hacer el cambio.
ALPADIA Language Schools
Barcelona, ES
Internship - Customer Care Specialist Intern (February 2025)
ALPADIA Language Schools · Barcelona, ES
Office Salesforce
Company Description
Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.
Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Alpadia Language Schools offers all year-round courses for adults and summer camp junior programs. Each year, our schools welcome more than 6,000 students from all over the world.
Job Description
We currently have an exciting opportunity for a Customer Care Specialist to join our Customer Care Team based in Barcelona, Spain.
Benefitting from a beautiful Mediterranean climate with an average of 300 sunny days per year, Barcelona is the perfect location for your internship, with its rich history, architecture, beaches, amazing restaurants and surrounding countryside all on your doorstep!
The international nature of Barcelona is reflected in our office, where you would be working with people from many countries all over the world. We are a very friendly and collaborative team and we all share a passion for ensuring our students have the experience of a lifetime
Working in collaboration with the Customer Care Manager, you will assist in the operation of the Customer Care Team, responsible for admissions and service functions for Alpadia Adult and Junior programs. You will be working with study abroad agencies and direct clients in close cooperation with Student Support Officers and Camp Managers based in each school.
Qualifications
Your main tasks will be:
- Admissions for study abroad agencies
- Processing bookings
- Supporting our customers about any inquiry they could have before their arrival at school
- Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, payment etc.
- Entering student information onto booking system
- Confirm bookings within our 24 hours max policy
- Deliver high quality services and administrative support either to direct clients or agents
- Check availability for summer camps and adult schools
- Send invoices and follow up payments
- Collaborate with Customer Care Officers to assist them where require
- Use of Salesforce, which is used by many of the world´s leading companies including Spotify and Amazon and also many companies within the Travel and Hospitality industry – always a great selling point to have on your CV!
- Ability to prioritize effectively and to work to tight deadlines
- Ability to remain calm under pressure
- Experience of dealing with high volume, complex communications
- Ability to handle customer complaints and issues in a diplomatic and sensitive manner
- Demonstrate attention to detail
- Communicate effectively with global clients externally and different teams internally
Basic knowledge of Microsoft Office
English Essential, Other Languages a Plus
Outstanding organisational skills
Excellent written & verbal communication
Positive thinker & flexibility
Sales & Service oriented
Additional Information
What we will offer you:
This is a full-time position offering:
- The opportunity to develop your skills in an international environment, in the exciting field of language travel
- Adynamic work atmosphere
- An environment where corporate ethics and sustainable development matter
- Free coffee and tea
- Free breakfast on Mondays and fresh fruit on Thursdays
Tcnic/a Customer Care
17 de febr.CDmon
Tcnic/a Customer Care
CDmon · Barcelona, ES
Teletreball PHP Linux Bash
Uneix-te al nostre equip en cdmon.com!
Som una destacada empresa espanyola de dominis i serveis web, dedicada a crear una Internet oberta i de qualitat on qualsevol pugui estar. Ens enorgulleix desenvolupar i oferir els nostres propis sistemes de hosting basats en Linux, brindant una àmplia gamma de serveis als nostres clients. Amb un fort enfocament en la innovació i un ambient laboral enriquidor i divers, busquem persones apassionades per la tecnologia que vulguin créixer al costat de nosaltres.
Actualment estem buscant per a un/a Tècnic/a per al nostre departament de Customer Care.
El teu rol serà clau:
- Oferiràs atenció excepcional als nostres clients a través de diversos canals, ajudant-los a superar reptes tècnics i a aprofitar al màxim els nostres serveis.
- Ajudaràs als usuaris en el procés de migració web.
- Instal•lació de certificats de seguretat SSL segons les peticions i necessitats dels usuaris.
- Treballaràs mà a mà amb el nostre equip de sistemes per a assegurar l´òptim rendiment dels nostres servidors i la seguretat de les plataformes web dels nostres clients.
- Contribuiràs amb idees per a la constant evolució dels nostres productes i serveis.
Què busquem?
- Persones amb formació professional GM o GS en informàtica.
- Coneixements en Linux, Bash, Wordpress, Moodle, Prestashop i PHP.
- Experiència mínima de 2-3 anys en Atenció al client.
- Fluïdesa en català i castellà (parlat i escrit).
- Passió pel servei al client i una actitud sempre disposada a aprendre.
- Un enfocament proactiu cap a la resolució de problemes i la millora contínua.
T´oferim:
- La llibertat del treball 100% remot amb un contracte indefinit.
- Contracte de 38 hores/setmanals.
- Horari de dimecres a diumenge de 14.00 a 22.00.
- Un camí clar de creixement professional, amb formació contínua perquè mai deixis d´evolucionar.
- Accés a tecnologia d´avantguarda perquè donis el millor de tu.
En cdmon, promovem un entorn laboral inclusiu i divers, on la igualtat d´oportunitats és un pilar fonamental de la nostra cultura empresarial. Animem a totes les persones qualificades a postular-se, sense importar el seu gènere, raça, ètnia, religió, orientació sexual, identitat de gènere, nacionalitat, condició de discapacitat, edat o altres característiques que les facin úniques.
El nostre procés de selecció prioritza la identificació d´habilitats, talent i potencial, assegurant que cada decisió de contractació es basi en mèrits, competència i les necessitats estratègiques de la nostra empresa. En cdmon, creiem fermament que la diversitat enriqueix el nostre ambient de treball, impulsa la innovació i contribueix a l´èxit col•lectiu.
Customer Success Specialist
15 de febr.Doctoralia España
Barcelona, ES
Customer Success Specialist
Doctoralia España · Barcelona, ES
SaaS
Doctoralia es la plataforma líder en salud digital en España, no solo como un marketplace para conectar a pacientes con profesionales de la salud, sino también como proveedor de software que ayuda a estos profesionales a gestionar eficazmente sus prácticas. A través de nuestra plataforma y aplicación móvil, los usuarios pueden buscar profesionales y clínicas privadas, leer opiniones, consultar disponibilidad y reservar citas en línea fácilmente. 📱💻
Desde nuestra integración en 2017 con el grupo Docplanner, una empresa multinacional con presencia en más de 13 mercados y oficinas globales, hemos alcanzado hitos significativos. Respaldados por siete rondas de financiación exitosas de inversores como One Peak Partners y Goldman Sachs y 10 fusiones y adquisiciones estratégicas, nos estamos preparando para una emocionante salida a bolsa en los próximos 2-3 años.
Docplanner, por su parte, no solo lidera como el marketplace global para doctores y pacientes, sino que también se destaca como una empresa tecnológica de SaaS B2B. Proveemos herramientas digitales a profesionales de la salud y clínicas para optimizar su trabajo y mejorar la experiencia del paciente.
Con más de 2,800 colaboradores apasionados, nuestra misión es clara: hacer que la experiencia en salud sea más humana. ❤️
En todo lo que hacemos, seguimos nuestros valores fundamentales:
🔹 Piensa como un dueño 💼
🔹 Aprende y sé curioso 📚🤔
🔹 Enfócate en los resultados 🎯
🔹 Hazlo simple y eficiente 🔧✨
🔹 Sé respetuoso y radicalmente honesto 🤝💬
¿Cuáles serán tus responsabilidades?
- Realizar formaciones a nuestros clientes para que aprendan a utilizar nuestras herramientas y productos de manera efectiva desde el primer día (onboarding).
- Construir relaciones de confianza con los clientes para fidelizarlos y fomentar el uso continuo de nuestros productos.
- Identificar y comprender las necesidades de los clientes, ofreciendo soluciones a través de nuestro producto.
- Gestionar incidencias en coordinación con el equipo de Soporte para garantizar una rápida resolución.
- Detectar oportunidades de cross-selling y upselling para maximizar el valor de nuestros productos.
- Alcanzar los objetivos establecidos en cuanto a activación de servicios, uso de la herramienta y NPS de la cartera asignada.
- Recoger y transmitir el feedback de los clientes para mejorar continuamente nuestro producto.
Eres la persona que estamos buscando si:
- Eres una persona proactiva, curiosa y dinámica, con ganas de aprender y mejorar continuamente.
- Cuentas con más de 2 años de experiencia laboral en Customer Success, Customer Care o Sales en entornos digitales, preferiblemente en empresas SaaS.
- Tienes experiencia trabajando con CRMs y herramientas digitales de gestión de clientes.
- Posees excelentes habilidades de comunicación, negociación y autonomía, con capacidad para transmitir valor a las personas usuarias y guiarles en el uso del producto.
- Eres capaz de generar confianza y construir relaciones con diferentes niveles de especialistas y personas en roles de liderazgo dentro de una organización.
- Tienes una fuerte orientación a resultados y al trabajo por objetivos, como KPIs, OKRs, activación de servicios y NPS.
- Nivel de español fluido o nativo, con habilidades de comunicación clara y efectiva.
- Se valorará experiencia previa en Call Center y/o recepción médica, especialmente en funciones de atención a clientes o gestión de citas.
Te ofrecemos:
- 🧑🧑🧒🧒 Lo más importante: un equipo increíble que te acogerá y te apoyará en el camino
- ⚕️ Seguro médico privado con Adeslas
- 🤸🏽Membresía con Wellhub (para que no tengas excusas para hacer ejercicio)
- 🧠 Membresía con iFeel, nuestra herramienta de bienestar emocional.
- 🎂 Día de cumpleaños libre (si quieres!) para pasar el día con tus seres queridos!
- 💬 Clases de idiomas (inglés, alemán, italiano, francés, portugués...) gratuitas
- 🍩 Desayunos en la oficina, eventos y sobretodo, un ambiente increíble y dinámico en el que poder crecer y sentirse acompañada.
- 📈 Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.
- 🌊 Modalidad híbrida con presencia requerida de solo 1 día a la semana desde nuestras oficinas de Barcelona (con vista al mar!)
_ _ _ _ _ _ _ _ _ _ _ _
Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
Legitimación: base legal de interés legítimo.
Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.
Internship B2B Customer Care Specialist
11 de febr.ALPADIA Language Schools
Barcelona, ES
Internship B2B Customer Care Specialist
ALPADIA Language Schools · Barcelona, ES
Office Salesforce
Company Description
Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in
teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual
country, we create an unparalleled student experience encouraging language development through
immersion.
Present in Switzerland, France, Germany and England, we create a vibrant environment to foster
connections, enhance experience and inspire imagination. Renamed in 2014, Alpadia benefits from
the heritage of ESL Language Schools’ two decades of experience in language education. Alpadia
Language Schools offers all year round courses for adults and summer camp junior programs in
Switzerland, France, Germany and England. Each year, our schools welcome more than 6,000
students from all over the world.
Alpadia joined the Kaplan team in July 2019 and is very proud to be part of this new family.
Inspire your future. Become an Alpadian!
Job Description
We currently have an exciting opportunity for a Intern Customer Care Specialist to join our Customer Care
Team based in Barcelona, Spain.
Working in collaboration with the Customer Care Manager, you will assist in the operation of the
Customer Care Team, responsible for admissions and service functions for Alpadia Adult and Junior
programs. You will be working with study abroad agencies in close cooperation
with Student Support Officers and Camp Managers based in each school.
Skills You Will Learn
- Use of Salesforce, which is used by many of the world´s leading companies including Spotify and Amazon
- Ability to prioritise effectively and to work to tight deadlines
- Ability to remain calm under pressure
- Experience of dealing with high volume, complex communications
- Ability to handle customer complaints and issues in a diplomatic and sensitive manner
- Demonstrate attention to detail
- Communicate effectively with global clients externally and different teams internally
- Admissions for study abroad agencies
- Processing bookings
- Supporting our customers about any enquiry they could have before their arrival at school
- Obtaining all necessary student pre-arrival information such as parental consent forms, travel
- details, payment etc.
- Entering student information onto booking system
- Confirm bookings quickly and accurately
- Deliver high quality services and administrative support either to direct clients or agents
- Check availability for summer camps and adult schools
- Send invoices and follow up payments
- Collaborate with other Customer Care Specialists to assist them where required
Your profile
- Basic knowledge of Microsoft Office
- English essential, other languages a plus
- Outstanding organisational skills
- Excellent written & verbal communication
- Positive thinker & flexibility
- Sales & Service oriented
What we offer you
- Creative and rewarding work
- Ticket restaurant
- Discount on private medical insurance
- Half day off on your birthday
- Unlimited tea & coffee
- Free breakfast on Mondays, Free Fruits on Thursdays!
- A stimulating and dynamic work environment
- Free languages courses abroad
Activity rate : 100%
Salary: Gross salary + cheque gourmet card + bonus
Place of work: Barcelona, Spain
Start date: March 2025