AfC Band 5 (pro rata) plus a High Secure Environmental Allowance of £1679.10 per annum (pro rata)

Hours – 25 hours per week.

Contract Duration – 6 months

Post Details –

The State Hospital is committed to providing the highest possible standards of quality of care. In support of this, the Corporate Services Department exists to provide users of the service with a facility to raise concerns where it is perceived that service delivery falls below expectations.

The post holder will provide the Complaints Manager with comprehensive support in line with the Complaints Handling Policy, focusing on the local resolution of complaints, at Stage 1. They will contribute to the smooth running of the administrative functions of the team.

The post holder will utilise data to provide reporting, for formal reports, for audit and quality assurance.

Experience –

Applicants should be educated to degree level, and have direct experience of complaints handling, preferably within the NHS. They should possess a high level of communication and administrative skills.

Closing Date – The closing date for applications is 3 November 2024. For an informal discussion please contact Margaret Smith, Head of corporate Governance on 01555 842012.

If you have any queries or require assistance regarding the application form or recruitment process, please contact the HR Team on [email protected] to discuss your requirements.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society. It should be noted that the State Hospital is a high secure hospital and the current organisational position based on a risk assessment is that we welcome applications from people under the age of 18 for non clinical roles however to be eligible for a clinical role applicants should be 18 years and older. Should you have any questions in relation to this please contact [email protected]

Right to Work –

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check this entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa, and settled and pre-settled status. To find out more about these routes of permission, and if you can demonstrate such cover, please refer to the GOV.UK website here. 

For specific types of post, it might be possible to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.

Please note that the State Hospital is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you have an appropriate right to work in the UK BEFORE applying.

Reduced Working Week* -

Starting from 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will be reduced from 37.5 to 37 hours, and part-time staff will get a pro-rata reduction in their working hours without losing any earnings. Although the State Hospital will implement this change, it may not be possible to transition fully from 1 April. Therefore, there may be some areas in the organisation where implementation may take longer. If the department cannot safely accommodate the reduced hours from 1st April, you may be required to work 37.5 hours per week (pro rata for part-time staff) until the department can meet the requirements without impacting patient safety. Of course, you will be remunerated accordingly. The State Hospital is committed to fully implementing the 37-hour working week across all areas as soon as it is safe to do so.