Ofertas de empleo para Atención al cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Office Excel LESS

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Career Programs

Job Sub Function

Non-LDP Intern/Co-Op

Job Category

Career Program

All Job Posting Locations:

ES001 Johnson / Surgical / Kenvue: Madrid

Job Description

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

What You Will Do

• Order register, handling and follow up.
• Solve customer issues fast and accurately with an outstanding service and clear communication
• System control according to duties.
• Support Sales and Marketing.
• Warehouse and transportation error follow up.
• Be prepared to back-up / join and work in all flows within the department.
• Returns and credits management.
• Complaints and recalls management.
• Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.
• Maintain good product knowledge of Global Surgery products
• Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo.
• Diligently fulfill compliance program-related activities and actively participate in relevant meetings.
• Know and follow all laws and policies.
  
  

We Offer

• One year internship.
• 35 hours per week.
• 1000 euros/month.
• Start date - April.
  
  

Job location:

Spain, Madrid

Essential Knowledge And Skills

• Degree in Business administration, engineering or related
• Good general computer skills and knowledge of Microsoft Office, Excel in particular
• Good communication skills.
• Customer focus for both internal and external customers. z
• Well organized with attention to details.
• Languages: Mandatory: Excellent knowledge in local language. Preferred: good knowledge in English, written as well as spoken.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Atención al cliente Servicio Técnico Oficial , gestión correo del departamento técnico, teléfono y organización de rutas.
Se requiere experiencia en atención al cliente capacidad de resolución de incidencias.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Somos a ISC-CX, uma empresa com mais de 20 anos de mercado especializada em entregar resultados através da experiência do Cliente Oculto, utilizando métricas de Pesquisa de Mercado. Neste momento estamos procurando pessoas em diversas cidades do Brasil para avaliar a experiência de consumo oferecida por grandes marcas.

Buscamos pessoas desinibidas, responsáveis, comunicativas, com boa escrita, senso crítico, proatividade e boa capacidade analítica para avaliar os locais visitados.

Modelo de trabalho: Freelancer

Locais a serem visitados: Restaurantes, bares, cafeterias, lojas, clínicas, farmácias, hotéis, creches, academias, shoppings, cinemas, teatros, petshops, laboratórios, supermercados, postos de gasolina, concessionária de automóveis entre outros.

Remuneração: Reembolso de consumo + incentivo por participação.

Formação Acadêmica

Não informado

Salário

50

Cargo

Cliente Oculto

Empresa

Isc-cx brasil

Pesquisas de mercado.

Ramo

Pesquisas

(DI)

• Nivel de experiencia---
• Tipo de contrato---
• PublicadaNueva

REST Office

BOSCH is waiting for you!
?Are you looking for a high level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Dutch at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

Key Responsibilities:

1Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
2Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
3Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
4Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
5Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
- Fluency in Dutch (Native or C2 Level). High level of English (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.

¿Qué ofrecemos?
- Monday to Sunday. 39 hours week 08:00 to 16:00,
- ETT - 6-Month Temporary Contract with Potential for Permanent Position
- 22.000 - 23.000 gross/annual.
*This position requires presence in the city of Barcelona or nearby areas and will follow a hybrid model, with 5 days in the office and the rest remote.*

• Nivel de experiencia---
• Tipo de contrato---
• PublicadaNueva

REST Office

BOSCH is waiting for you!
Are you looking for a high level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in German at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

Key Responsibilities:

1Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
2Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
3Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
4Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
5Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
- Fluency in German (Native or C2 Level). High level of English (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.

¿Qué ofrecemos?
- Monday to Sunday. 39 hours week (00:00 a 08:00)
- ETT - 6-Month Temporary Contract with Potential for Permanent Position
- 23.000 - 25.000 gross/annual.

*This position requires presence in the city of Barcelona or nearby areas and will follow a hybrid model, with 5 days in the office and the rest remote.*

• Nivel de experiencia---
• Tipo de contrato---
• PublicadaNueva

¿Te gusta trabajar de cara al público? ¿Eres una persona resolutiva y con don de gentes? ¿Estás buscando una oportunidad laboral en el sector sanitario? Entonces esta oferta es para ti.

Estamos buscando personal para una clínica de salud ubicada en Lugo ciudad.
Entre tus tareas estarán la atención al cliente, resolución de dudas, grabación de datos, atención telefónica y archivo de documentación.

Buscamos a una persona que tenga disponibilidad de incorporación inmediata.

Tu horario será de lunes a jueves, de 08:53 a 14:30 y de 15:30 a 18:00 y los viernes, de 08:00 a 15:00.

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
- Disponibilidad de incorporación inmediata
- Experiencia previa en atención al cliente
- Don de gentes y capacidad de comunicación
- Buena presencia

¿Qué ofrecemos?
Formación inicial para desarrollar el puesto de trabajo

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Excel Office

Job Title: Customer Services Assistant (x2)

Salary: Competitive

Location: Madrid, Hybrid

Contract: Permanent, Full-time (40 hours per week), starting as close to 1st May 2025 as possible

Are you passionate about delivering excellent customer service and building strong relationships? We're looking for Customer Services Assistants to join our team and play a vital role in supporting both external customers and internal sales and promotions teams. If you thrive in a fast-paced environment and enjoy problem-solving, this role could be for you!

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About The Role

As a Customer Services Assistant, you will be responsible for providing help, information, and support to external customers and internal teams. You will manage orders and respond to various queries related to our printed and digital products while ensuring a high level of customer satisfaction.

Key Responsibilities:

• Ensure overall customer satisfaction for assigned accounts.
• Manage internal and external customer orders and queries efficiently.
• Provide information on new products, stock availability, pricing, trade terms & conditions, and return processes.
• Build and maintain strong relationships with customers by delivering high-quality service.
  
  

About You

We are looking for someone with:

• Previous experience in SAP, a similar customer support role, and working with ticketing systems.
• Proficiency in Excel and spreadsheet management.
• Medium level of English (B2) for effective communication.
• Strong organizational skills, attention to detail, responsibility, and proactivity.
  
  

If you are detail-oriented, proactive, and have excellent communication skills, we'd love to hear from you!

Rewards And Benefits

We will support you to be at your best at work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits.

We are a hybrid working organisation, offering flexible working options from day one. Most hybrid-working colleagues spend 40-60% of their time in the office.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date of 25th March 2025. Interviews are expected to take place at the end of March.

Please note that successful applicants will be subject to satisfactory background checks, including DBS, due to working in a regulated industry.

To maintain a fair recruitment process, applications will only be accepted via our online portal (careers.cambridge.org). Applications emailed directly to the recruiter will not be processed.

Why join us?

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

SaaS Office

About The Company

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Job Description

At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Spanish learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.

Good equipment such as a computer, headset and internet connection are required for this position.

In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.

We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Spanish, spoken and written and advanced level of English. Proficiency in a third language is a plus (German, French, Portuguese, Polish).

What You'll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager
  
  

What You'll Need

• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Excellent command of English and Spanish required both spoken and written.
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
  
  

What We Offer

• Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Benefits above those of the law,
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.
  
  

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers

Languages: Spanish native, high level of English, proficiency in a third language is a plus (German, French, Portuguese, Polish).

Location: Madrid, Spain

Schedule: Monday - Thursday 10-18.00 & Fridays 8:30 - 15:00.

Disability certificate will be valued.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 mar.

BettingJobs are seeking a Customer Care Manager to join the team of a company based in Barcelona. As the Customer Care Manager, you will be responsible for leading the customer support team and building the processes from the ground-up.

The role of Customer Care Manager would suit an individual who is proficient in both English and French, with proven experience building and managing a department in the iGaming industry.

Responsibilities:

• Lead the restructuring of the customer care department by identifying essential roles, recruiting key personnel, and establishing a strong operational backbone for future growth.
• Identify areas for improvement and design streamlined processes and workflows to enhance operational efficiency. Ensure the development of systems that support smooth day-to-day operations and future growth.
• Lead, mentor, and develop a high-performing team of customer care professionals, creating a culture of excellence and accountability.
• Define and implement tools, policies, and procedures to improve customer care operations and ensure consistent, high-quality service.
• Recruiting and onboarding new team members, ensuring the right skill sets are in place to support the department’s evolving needs.
• Establish and monitor KPIs to evaluate team performance, identify areas for improvement, and drive continuous optimization of processes.
• Oversee the handling of complex customer inquiries and escalations, ensuring timely and effective resolutions that enhance customer satisfaction.
• Create and implement training programs to keep the team up to date with product knowledge, customer service best practices, and evolving processes.
• Stay informed of industry trends, technologies, and innovations to ensure our department remains competitive and proactive.

Requirements:

• Fluent in English and proficient in French. Knowledge of other languages is a plus.
• Prior experience in the iGaming industry.
• Proven experience in department restructuring, including process development and team recruitment.
• Strong leadership skills, with experience in building, mentoring, and managing high-performing teams.
• Experience in creating operational processes, with the ability to design and optimize workflows to improve efficiency and scalability.
• Experience with customer service tools and technologies, particularly ticketing systems—knowledge of Zendesk is an advantage.
• Strong analytical skills for setting KPIs, measuring performance, and implementing improvements based on data-driven insights.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, evolving environment while managing multiple priorities and ensuring smooth day-to-day operations.