Ofertas de empleo para Atención al cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada3 feb.

Teletrabajo

Company Description

RISK inc:an international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics

Job Description

Key Responsibilities:

• Learn all the necessary information given for work;
• Help customers through live support (chats, instant messengers and emails, possible hotline);
• Handle customer inquiries appropriately and provide a high level of service;
• Be ready to work at night shifts;
• Interact with other departments to resolve issues.
  
  

Qualifications

• Good written communication skills
• Fluency in Bahasa Indonesia is must-have, English - Intermediate and above
• Empathy, stress tolerance, responsibility, and focus on development and results
• Excellent basic computer skills
• Ability to work from personal laptop for the first 2 weeks during training
  
  

Additional Information

• Remote work
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage
• Sport coverage
• Medical insurance

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 feb.

Fintech

Nuestro cliente es una compañía fintech que ayuda a las personas a conseguir el sueño de tener su hogar. El ambiente de trabajo es bueno, las relaciones son cercanas, las personas colaboran entre ellas y el aprendizaje es constante. Es una compañía digital, que agiliza y simplifica los procesos, por lo que el día a día es también dinámico.

Son un equipo de más de 80 personas que entienden en profundidad las necesidades de cada cliente para ofrecerle una experiencia profesional y de confianza.

¿Qué llevarás a cabo en tu día a día?

Contactarás telefónicamente con personas interesadas en nuestro servicio para tener un primer contacto y hacer un filtro inicial que determine si tiene sentido avanzar con ellos dentro del proceso de gestión hipotecaria.

¿Qué esperamos de ti?

Que disfrutes del contacto telefónico con clientes y te ilusione el propósito de contribuir a que las personas consigan su hipoteca.

¿Por qué unirte al equipo?

Si buscas un trabajo estable donde puedas crecer profesionalmente, en el que se valore tu aportación y donde la cultura sea humana, esta es tu oportunidad.

Serás parte de una empresa tecnológica en evolución y desarrollo constante, y te integrarás a un equipo que trabaja por mejorar cada día y dejar un impacto positivo en los clientes y en el sector.

Beneficios

La contratación es indefinida.

La retribución fija y variable son competitivas para el puesto.

Una vez conozcas el rol y tengas un buen desempeño en el día a día tienes la posibilidad de poder crecer o cambiar de rol internamente y también podrás llevar a cabo 2 días a la semana de trabajo híbrido.

¡Si te gusta la gestión telefónica y quieres ayudar a las personas a conseguir la mejor hipoteca, inscríbete queremos conocerte!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 feb.

Teletrabajo

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Company Overview

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you!

Position Overview

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities

• Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
• Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
• iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
• Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
• Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.
  
  

Skills/Qualifications

• Previous customer service experience (iGaming experience is a plus).
• Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
• Experience in cryptocurrency is an advantage.
• Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
• Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
• Capable of working autonomously and making sound decisions to address customer needs.
• Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.
  
  

Location:

This is a fully remote position, and candidates can choose their preferred location worldwide to work from.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 ene.

TU NUEVA EMPRESA

Estudio líder de arquitectura e interiorismo.

TU NUEVO PUESTO

Estamos en la búsqueda de un profesional con residencia en Madrid y experiencia en interiorismo de hoteles.

REQUISITO IMPRESINIDBLE: EXPERIENCIA DE ENTRE 3 Y 5 AÑOS EN DISEÑO DE INTERIORES DE HOTELES DE 4 Y 5 ESTRELLAS.

TUS FUNCIONES SERÁN LAS SIGUIENTES:

• Reunión con clientes.
• Desarrollo de concepto y anteproyecto.
• Desarrollo de proyecto básico y ejecutivo.
• Dibujo técnico y diseño de interiorismo.
• Selección de telas y materiales.
• Creación de planos para carpinteros.
• Distribución del espacio.
• Dirección estética de obra.

¿QUÉ NECESITARÁS PARA ENCAJAR CON ESTE PUESTO?

Buscamos un/a candidato/a que reúna los siguientes requisitos imprescindibles:

• Perfil con formación en Diseño de Interiores, Arquitectura de Interiores, o similar.
• Entre de 3 a 5 años de experiencia en diseño de proyectos de interiorismo en hoteles.
• Perfil proactivo y dedicado.
• Nivel de inglés avanzado.
• Persona organizada, con muchas ganas de aprender y que comparta la cultura de empresa ligada a los valores del esfuerzo, la dedicación y el compromiso.

¿QUÉ OBTENDRÁS A CAMBIO?

Ofrecemos un auténtico proyectazo con una organización, más que una simple empresa, donde no te vamos a dejar escapar. Un proyecto donde tendrás disponible siempre un plan de carrera, cualitativo y cuantitativo, donde valoraremos la persona que conozcamos, para que tengas la posibilidad de hacer tu trabajo, tu hobby y tu vida. La banda salarial se encuentra en torno a los 35.000.-€ + bonus.

TU SIGUIENTE PASO:

Si estás interesado en esta oferta, haz click en "aplicar ahora" para enviar una copia actualizada de tu CV.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 ene.

Teletrabajo Office

AELIS firma líder y especializada en la prestación de servicios de valor añadido en el ámbito de los sistemas de información. Precisa incorporar para la oficina de MADRID de forma PRESENCIAL.

UNA PERSONA PARA LA GESTIÓN DE CENTRALITA TELEFÓNICA Y ATENCIÓN AL CLIENTE

QUIÉN SOMOS:

Aelis es una consultora informática y Partner Platinum de SAGE con oficinas en Madrid, Barcelona, Bilbao, Segovia, Salamanca y Toledo. Firma líder especializada en digitalizar los procesos de gestión de las empresas.

PUESTO Y MISIONES:

Dentro de un equipo joven y dinámico en un ambiente de trabajo colaborativo y estimulante, tendrás la responsabilidad de la gestión de la Centralita Telefónica y apoyo al departamento de Atención al Cliente de la empresa.

• Recepción oficina Madrid
• Atención Telefónica en Centralita. Recepción y derivación de llamadas.
• Atención al Cliente.
• Apoyo administrativo general a otros departamentos.
• Gestión de servicios generales de la empresa.

PERFIL:

Una persona metódica y ordenada, proactiva en el trabajo, responsable y con capacidad de aprendizaje.

REQUISITOS:

• Disponibilidad de trabajo presencial en la oficina de Madrid (Edificio Pórtico - Calle Mahonia, 2).
• Formación profesional Grado Medio o Superior.
• Dominio de Paquete Office (Teams).

VALORAMOS:

• Experiencia en Recepción de llamadas en Centralita.
• Experiencia en Atención al Cliente.
• Experiencia en funciones similares a las descritas.

LO QUE OFRECEMOS:

• Contrato indefinido con incorporación inmediata.
• 22 días de vacaciones al año + 24 y 31 de diciembre.
• Horario de septiembre a junio: 40 horas semanales de lunes a jueves de 8.30h a 14.00h y de 15.00h a 18.00h y viernes de 8.00h a 14.00h.
• Jornada intensiva julio y agosto (de lunes a viernes de 8:00h a 15:00h).
• Teletrabajo híbrido: disponibilidad de trabajo presencial en la oficina de Madrid de lunes a jueves (Edificio Pórtico - Calle Mahonia, 2. 28043 Madrid).
• Plan de retribución flexible.
• Formación continua.
• Oportunidad de crecer, desarrollar y construir una trayectoria profesional que se adapte a ti.

JOIN OUR TEAM!

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 ene.

Excel Fintech

💥What is Embat?

Embat was born to design the best way for medium and large sized enterprises to plan their finances and monitor their cash flow in real time.

We are building a financial management platform that allows them to understand what has happened in the past, track what is happening today and forecast the future of their businesses.

Our mission is to build a product that leverages technology and excellent client experience to empower our clients to make the best business decisions by accessing the best financial information, 100x more efficiently than using Excel files.

Our solution translates into savings of up to 75% of the time that financial teams spend on manual tasks. This allows them to focus on what matters most: making a greater impact within their organization and achieving a better balance between personal and professional life.

Composed of a fantastic team of people of 80+ members with different backgrounds and nationalities and backed by reputable international investors with the ambition to make Embat global and a great place to work! We are backed by top-tier international VCs.

In February 2024, we closed our third round of investment worth 15 million euros! This has been led by the renowned international investment fund Creandum, with the invaluable support of our partners Samaipata, 4Founders Capital, VentureFriends, Hugo Arévalo and Martin Blessing.

We have offices in Madrid but we expect to broaden our horizons in the near future!

As Customer Operations Associate, you will work closely with the Customer Success team.

💥What will you do?

• Lead and follow-up all the customer’s doubts and issues.
• Understand the customer’s needs as a feedback for the improvement of the platform.
• Development of the proper knowledge base for customers.
• Proactive problem resolution, developing and consolidating strong relationships with customers and internal stakeholders.
• Work closely with the following teams: product, marketing, sales and implementation.
• Process optimization and improvement.
• Own, coordinate and solve technical issues generated by the use of Embat, acting as the primary escalation point for customers as well as internal stakeholders.
• Collaborate with other internal teams as necessary until an issue is resolved and communicated back to the relevant stakeholders.
  
  
  

💥What are we looking for?

• Experience in ticketing management and having a customer service profile.
• We are looking for a hybrid profile willing to work with different teams and have a global impact. You need to be able to understand the big picture.
• Knowledge of CRM software (Zendesk)
• Hands on attitude - Capacity to execute and willingness to do what it takes to get things over the line.
• Be interesting in fintech
• Strong organization skills and capabilities with managing multiple projects simultaneously and successfully
• Team-player: “We” is always before “I”
• Spanish and English speaker - proficiency level
  
  
  

Additionally, any of the below would definitely be great:

• We need passion and energy. You love what to do and are very motivated to fulfill the ambitious tasks you will be responsible for.
• International experience and additional languages are key to embrace our inclusive culture.
• Creativity - you are proactive and suggest new ideas to test or to improve what we are already doing
  
  
  

💥 What comes with working at Embat?

• We offer a platform that allows you to reach your professional and personal goals.
• A competitive salary according to the project and responsibility.
• Hybrid working setup & flexible schedule
• Latest technology of your choice to do your impactful work with.
• Access to private health insurance with Sanitas
• Access to salary on demand, restaurante card, transport card, and kindergarden checks through Payflow
• Career progression - Twice-yearly performance reviews
• An opportunity to work hand in hand with our founders who built their careers in Investment Banking at J.P. Morgan for more than a decade.
• 360º development - through internal and external talks, sponsored conferences and many more to come.
• Team Buildings plans

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 ene.

Customer Success Manager - Hybrid

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About The Job

The Customer Success team is looking for a Customer Success Manager to establish and build broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager, You Will

• Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
• Responsible for customer communications and conflict resolution.
• Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
• Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media, and innovative campaign approaches.
• Build reports and analytics to provide key business insights used for data driven decision making.
• Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
• Monitor Customer Success through metrics and other measurements.
  
  

Required Qualifications.

• Previous experience in a similar role within the technology industry, for example, Customer Success Manager, Customer Advisor, Program Manager, etc.
• Ideally a bachelor’s or master’s Degree in a Technical or Business subject, or equivalent qualification.
• Knowledge of Data Management, Analytics and AI (Artificial Intelligence).
• Understanding of SAS and/or the banking industry will be a distinctive advantage.
• Design and implement customer success plans. Have an individual, tailor approach to each customer.
• Fluent in English and Spanish.
• Good written, verbal, and interpersonal communications and organizational skills.
• Ability to work and learn independently and as a part of team. Happy to work in a fast-paced environment.
• Ability to travel to client meetings.
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  
  

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].

#SAS

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 ene.

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values CARE, COURAGE, SIMPLICITY and TRUST. We embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Your Tasks

Our Regional Customer Manager is part of the European Regional Sales team and the purpose of this role is to drive excellence in customer collaboration with selected European buying alliances and build a strong and collaborative partnership with the customer.

Responsibilities

Responsibilities :

• Define and execute a 3-year roadmap across all countries for the customers.
• Define the roadmap for negotiation and coordinate the countries accordingly.
• Provide motivating and empowering leadership and guidance for the cross-country negotiation team.
• Coordinate close stakeholder alignment and define escalation internally when applicable.
• Build strong and sustainable customer relations with all relevant stakeholders.
• Define and coordinate the planning process across countries with estimated negotiation implications.
  
  

Your Profile

• Master’s degree in a business administration or similar.
• Long-standing sales experience incl. direct key account management and negotiation experience (preferably in the FMCG industry) for multiple years with a successful track record managing both international customers and major European buying groups preferably at an international level.
• Experience from a medium/big-size company
• Experienced in developing and leading cross-country teams in a matrix organization and delivering negotiation success through others.
• Strong relationship-builder and effective communicator who connects with external and internal stakeholders on all hierarchical levels.
• Demonstrates a compelling mix of strategic and operational skills. Gets things done while keeping the big picture in mind.
• Proven ability to define and deliver a customer/alliances negotiation strategy and demonstrate commercial success.
• Strong analytical skills, ideally paired with financial acumen.
• International and cross-functional experience preferred.
• Fluent in English with experience in leading international negotiations.
• Fluent Spanish would be great but not a must.
  
  

Location:

• It is possible to do this role location free but we prefer the following locations: Spain, France, Italy or Germany
  
  

Additional Information

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae, salary expectations, relevant references and certificates) and encourage you to upload your CV without a picture.

Have a look at our benefits: What we offer – Our Benefits | Beiersdorf

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 ene.

Excel Office PowerPoint

¡Hola!

En MBC seguimos creciendo y ahora buscamos un/a Especialista atención al cliente - Banca

Sobre MBC

May Business Consulting es una empresa de consultoría internacional que ofrece asesoría en transformación digital, gestión del cambio, eficiencia y control. Tenemos un enfoque centrado completamente en el cliente, nos involucramos 100% de manera proactiva para maximizar nuestro valor agregado.

Tenemos oficina en España y Reino Unido.

Trabajamos en proyectos internacionales con entidades financieras, fintechs y startups.

Sobre el perfil

Gestionar la relación operativa y ser punto de contacto para una cartera de clientes premium, gestionando sus consultas tanto por teléfono como por correo electrónico con respecto a la actividad operacional de los mercados.

Funciones

• Gestionar las consultas de los clientes tanto por teléfono como por correo electrónico.
• Gestionar las comunicaciones con clientes.
• Proactividad para identificar mejoras en los procesos operativos y la satisfacción del cliente.
• Coordinación de reuniones con clientes y otros equipos.
• Revisiones periódicas de la actividad de los clientes.
• Funciones ad-hoc dependiendo de los requisitos del negocio / otro equipo.
  
  

Requisitos

• Inglés nivel alto.
• Experiencia de atención al cliente o buenas habilidades comunicativas.
• Conocimiento básico de productos financieros: conocimiento de mercados, RF, RV, repos…
• Conocimiento de MS Office (Powerpoint, Excel)
• Persona proactiva, buena actitud, organizada/multitasker ya que llevará varios clientes.
  
  

Ofrecemos

• Paquete retributivo abierto: Nos adaptamos a tu experiencia y expectativas.
• Retribución flexible: Seguro médico, cheques restaurante, formación, etc.
• Formación gratuita para ayudarte en tu crecimiento profesional.
• Clases de inglés, francés y español gratuitas dependiendo de tu nivel.
• Participación en proyectos internacionales interesantes en un sector en continuo crecimiento.
• Contrato indefinido con MBC.
  
  

Lugar: Madrid, modalidad híbrida.

Únete a una empresa joven de consultoría y continúa con tu crecimiento y desarrollo profesional. Trabaja en proyectos internacionales con un buen ambiente de trabajo.