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WikipediaManager, Escalation Management
26 dic.Confluent
Manager, Escalation Management
Confluent · Madrid, ES
Teletrabajo . React Cloud Coumputing Swift
We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About The Role
We are seeking a Manager of the Escalation Management team to join our Global Technical Support organisation at Confluent. This is a remote leadership position responsible for overseeing a team of Escalation Managers within the global Escalation Management function, supporting customers who use Confluent’s cloud and on-prem products through escalation and incident management processes. The Manager will drive operational excellence, ensure customer satisfaction, and foster continuous improvement through effective leadership, cross-functional collaboration, and process optimisation.
What You Will Do
- Take accountability for direct reports and team members located across the EMEA, APAC, and AMER regions, fostering effective collaboration and regular interaction with employees in each region to ensure seamless execution of escalation management responsibilities.
- Lead, coach, and develop a team of Escalation Managers, ensuring high performance, engagement, and professional growth.
- Oversee and prioritise the handling of customer escalations and incidents, driving team accountability for resolution time and customer experience.
- Foster a culture of empathy, problem-solving, and continuous improvement across the team.
- Monitor trends, root causes, and metrics related to escalations; recommend and implement process improvements to drive operational efficiency and better outcomes.
- Act as a senior escalation point for critical incidents, ensuring swift resolution and effective communication with customers and internal teams.
- Guide team members in coordinating large cross-functional efforts, both internally and with customers, ensuring effective communication and executive-level reporting.
- Collaborate closely with Product Support, Engineering, Customer Success, and other stakeholders to advocate for customer needs and drive systemic improvements.
- Facilitate regular review and knowledge-sharing sessions to keep the team informed of technical updates, best practices, and lessons learned.
- Ensure adherence to and evolution of escalation and incident response processes; oversee seamless execution of regional and global transitions.
- Manage scheduling, including coverage for weekends and holidays, to guarantee 24/7 support continuity.
- Proven track record in Technology leadership with specific experience in managing teams in the area of Escalation Management, Technical Support, Incident Response, or related customer-facing leadership roles.
- Proven team leadership and people management experience, including hiring, coaching, and performance management.
- Strong written and verbal communication skills, with the ability to influence and lead cross-functional groups.
- Demonstrated ability to analyse complex technical issues and guide teams toward effective solutions.
- Experience developing and driving process improvements within a technical support or escalation environment.
- Excellent collaboration skills, with a track record of building relationships and advocating for customers both internally and externally.
- Steady, empathetic approach to stressful and high-impact situations.
- Working knowledge of Confluent products and related technologies is preferred.
Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Ready to build what's next? Let’s get in motion.
Come As You Are
Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Finom
Senior Backend Engineer (.NET) - Product (Remote)
Finom · Madrid, ES
Teletrabajo . React .Net C# Kubernetes Kotlin Android iOS Swift PostgreSQL QA RabbitMQ Redis Kafka
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
We're looking for a Senior Backend Engineer who thinks like a product builder, thrives in a collaborative, cross-functional environment, and is passionate about creating robust, scalable financial infrastructure. You'll be part of a domain team where various engineering crafts (Backend, Frontend, Mobile, ML/AI engineers, and QA) work together to own and evolve a shared product area that delivers real value to hundreds of thousands of businesses across Europe.
About You and What You'll Do:
You're pragmatic, learn quickly, and have a proven track record of shipping products that matter. You communicate clearly across disciplines and genuinely enjoy the dynamics of a cross-functional team where everyone contributes to solving the same customer problems. Above all, you're curious – about the product, the users, the business, and how your technical decisions impact all three.
As a product-minded backend engineer, you don't just implement tickets. You understand the "why" behind what you're building, challenge assumptions when needed, and proactively identify opportunities to create better outcomes. You're comfortable discussing trade-offs with product managers, explaining technical constraints to business stakeholders, and collaborating with frontend and mobile engineers to design elegant end-to-end solutions.
You have deep expertise in .NET and C# with a strong appreciation for maintainable, scalable code, and distributed architectures. But more importantly, you know when to apply that expertise and when simpler solutions serve the product better. You've built data-intensive applications before and understand the concepts of working in a regulated environment.
You take ownership not just of your code, but of the outcomes. You move without being prompted, whether that's jumping into a customer issue, improving team processes, or mentoring colleagues. You're curious about adjacent domains – you might peek at the frontend code, ask questions about the ML models, or dive into analytics to understand how features perform.
Quality is non-negotiable for you. Automated testing, thorough code reviews, and security best practices are fundamental to how you work. You balance technical excellence with pragmatism, always keeping the end user and business goals in mind.
Your experience includes:
- At least 5 years of professional backend development with a product engineering mindset
- Excellent knowledge of .NET platform and C#
- Hands-on experience architecting and evolving distributed systems in production
- Proven ability to collaborate effectively with product managers, designers, and engineers from other disciplines
- Strong business acumen – you understand how your work connects to company objectives
- Clear, concise communication in English across technical and non-technical audiences
- A builder's mentality: you care deeply about shipping great products, not just writing great code
- Backend: .NET/C#, PostgreSQL, Redis, RabbitMQ, Kafka, Kubernetes, GCP.
- You'll work alongside teams using React (Web), Swift (iOS) / Kotlin (Android), Python/ML frameworks, and modern test automation tools (Playwright, Appium).
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Tech Lead Mobile
23 dic.WIZELINE
Barcelona, ES
Tech Lead Mobile
WIZELINE · Barcelona, ES
API Cloud Coumputing GraphQL Kotlin Git Android iOS Swift DevOps
Tech Lead Mobile (iOS/Android)
Location: Barcelona, Spain (Hybrid - 2 days onsite, 3 days remote)
We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there´s no limit to what we can achieve.
Are you a fit?
Sounds awesome, right? Now, let´s make sure you´re a good fit for the role:
This position is part of our Mobile Engineering organization, working on next-generation applications for premium global brands. As a Tech Lead Mobile, you will provide high-impact technical leadership: guiding architecture, elevating engineering standards, unblocking the team, and influencing the product roadmap through strong technical ownership.
While this role does not involve direct people management, you will mentor engineers, drive technical execution, and ensure delivery of high-quality, scalable mobile solutions across iOS and/or Android.
This role follows a hybrid model, requiring 2 days per week onsite in Barcelona and 3 days remote.
Key Responsibilities
- Lead architecture discussions, define scalable solutions, and ensure adherence to high engineering standards.
- Guide technical planning, estimations, and end-to-end execution for features and initiatives.
- Mentor junior and mid-level engineers through code reviews, pair programming, and technical coaching.
- Collaborate closely with Product Managers, designers, and backend teams to refine scope and align on priorities.
- Identify technical risks, remove blockers, and foster a proactive problem-solving culture.
- Contribute hands-on to mobile codebases, delivering features, fixing bugs, and improving performance as needed.
- Promote best practices in mobile development, including testing, CI/CD, observability, and architecture patterns.
- Influence engineering processes and roadmap decisions through technical expertise and strong communication.
Must-have Skills
- 4+ years of experience leading technical efforts or acting as a Tech Lead within mobile engineering teams.
- Strong hands-on expertise in:
- Android: Kotlin, Jetpack Compose
- iOS: Swift, SwiftUI
- Solid understanding of data structures, system design, API design, and mobile architecture patterns (MVP, MVVM, declarative UI).
- Experience with Git workflows, CI/CD pipelines, and modern DevOps practices for mobile apps.
- Ability to drive architectural decisions, mentor other engineers, and elevate overall code quality.
- Strong communication skills with advanced English (B2+/C1).
- Ability to align technical execution with business objectives and product strategy.
Nice-to-have
- Full-stack or backend experience, including cloud services, GraphQL, or Firebase.
- Background working on media, streaming, or news applications.
- Demonstrated interest in innovation and emerging mobile technologies.
- AI Tooling Proficiency: Ability to leverage AI tools for drafting, research, analysis, automation, and recommending AI-enabled improvements to engineering workflows.
Work Model
Hybrid role based in Barcelona:
- 2 days per week onsite
- 3 days remote
What we offer
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
Specific benefits are determined by employment type and location.
iOS Software Engineer
23 dic.WIZELINE
iOS Software Engineer
WIZELINE · Barcelona, ES
Teletrabajo API Cloud Coumputing GraphQL Git iOS Swift DevOps
iOS Developer
We are:
Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there´s no limit to what we can achieve.
Are you a fit?
Sounds awesome, right? Now, let´s make sure you´re a good fit for the role:
Key Responsibilities
- Lead efforts in modernizing legacy systems and integrating advanced technologies, including cloud services.
- Focus on maximizing delivery and application performance, enabling the team to achieve milestones efficiently.
- Ensure that new tech stacks contribute positively, either through improved performance or by advancing business objectives.
- Collaborate with cross-functional teams to ensure scalability, reliability, and technical excellence.
- Document and communicate infrastructure and design decisions clearly to both business and technical stakeholders.
Must-have Skills
- 4+ years of iOS native mobile development experience.
- Hands-on experience with Swift and SwiftUI.
- Familiarity with data structures, system design, and design patterns.
- Experience in API design, MVVM, declarative UI, Git, and DevOps.
- Strong communication skills and ability to work in cross-functional environments.
Nice-to-have
- AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
- Full-stack background with familiarity in cloud services, GraphQL, Firebase, etc.
- Passion for news and creativity in introducing new ideas and technologies.
- Background in journalism is advantageous.
What we offer
- Competitive compensation & total rewards
- Health benefits & wellness programs
- Savings & retirement plans
- Global mobility opportunities
- Flexible work policy and remote-friendly approach
- Happy hours, gaming tournaments, sports activities & more
- Continuous learning & training programs with WizeAcademy
- Free certifications in cloud technologies and coding languages
Bitpanda
Software Engineer iOS (Earn Experience)
Bitpanda · Barcelona, ES
Teletrabajo REST iOS Swift Office
Who we are
We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we´re here to help people trust themselves enough to build their financial freedom - for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want - with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe´s safest and most secure platforms that powers modern investing.
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It´s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you´re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let´s go!
As an iOS Developer at Bitpanda, you will work on the development of our native iOS app. Alongside hands-on feature development, you will work on new tools, techniques and take care of the whole application lifecycle.
Our team is responsible for crafting the complete UI ecosystem that powers Bitpanda´s core trading functionalities, including buying, selling, and swapping crypto and traditional assets, implementing sophisticated trading features like Take Profit/Stop Loss orders, enabling Margin Trading capabilities, and designing automated Savings Plans that make investing effortless for users at every level.
What You´ll Do
- Design, develop, and maintain advanced features for the iOS platform, collaborating closely with cross-functional teams to deliver a smooth, user-centric trading experience.
- Ensure code quality through extensive testing to meet functional requirements and uphold our quality standards.
- Own and enhance your area of the app by addressing bugs, monitoring and optimizing performance, and implementing improvements to app functionalities.
- Stay updated on development trends, integrating new techniques and tools to continuously refine the app.
Who You Are
- Passionate about mobile platforms and skilled at translating complex requirements into a streamlined, user-friendly trading experience.
- Proficient in Swift with strong knowledge of iOS best practices, software architecture patterns, UIKit, and SwiftUI.
- Experienced in building, testing, and refining mobile applications, with a proven track record.
- Strong UI/UX & design orientation
- Takes ownership of your work, proactively enhancing and adding value beyond initial requirements.
What´s in it for you
- Flexibility to work where you thrive - Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
- Reward for your impact - Receive a competitive total compensation package aligned with Bitpanda´s pay-for-impact policy, including participation in our stock option plan.
- Support for your mental wellbeing - Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
- Time to recharge - Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.
- Continuous learning and growth - Grow your skills and stay ahead in your career with unlimited access to Udemy´s library of online courses at your own pace.
- Exclusive perks and rewards - Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
- Support during life milestones - Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
- Create a productive workspace at home - Set up your home office exactly how you want it with a dedicated budget for comfort and productivity.
- Fuel and focus on-site - Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fuelled and focused all day long.
- Recognition for your contributions - Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
- Show your Bitpanda pride - Access exclusive Bitpanda-branded merchandise and gear to represent.
- Connect and celebrate with your team - Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration
....and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.
Senior iOS Engineer
18 dic.FeverUp
Madrid, ES
Senior iOS Engineer
FeverUp · Madrid, ES
Agile Git Android iOS Swift QA Office
Hey there!
We´re Fever, the world´s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we´re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We´ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let´s discuss this role and what you will do to help achieve Fever´s mission.
Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience.
About the role
Location: Spain
We are looking for a Senior Android/iOS Developer to join the mobile team with a passionate focus on quality, writing testable code that performs and scales.
You will work within one of our cross-functional teams, each team handling part of our product. You will have responsibility from the definition part until the release, including Unit Testing, Integration, UI testing, and QA. Our app is 100% written in Swift and based on MVVM and CLEAN architecture. Our CI/CD pipelines are composed of Github CI, Firebase distribution (for internal testing), Fastlane, and Bitrise.
- You´ll be part of the Engineering team and adding value to our applications, allowing people to reach the best experiences in their cities.
- You´ll be working with the latest technologies on the frontend, surrounded by highly qualified professionals like you on a highly scalable and performance way.
On your first month in Fever:
- You will be fully integrated into the team. During this month you will have already participated in plannings, groomings and retrospectives of the team, and you will have met the departments of Fever.
- You will get familiar with Fever´s tech stack and frameworks used to develop our applications.
- You will attend some of the Fever Original´s experiences like Candlelight
After 3 months in Fever:
- You´ll be able to come up with solutions to new difficult problems and your developments will be creating new business opportunities
- You´ll have responsibilities over some of the shares libraries across the teams
- You will participate in some of the hackdays or hackathon we organise with other teams, and you will mostly know everybody from engineering.
On your 6th month in Fever:
- You´ll improve performance, scalability and infrastructure of the applications
- You´ll be mentoring other new joiners to the team
- You will participate in some of the team buildings we organise for your team or the whole engineering team
Key responsibilities
- Design easy-to-use, performant, and exciting web experiences serving thousands of users around the world.
- You´ll work as part of an agile, cross functional team with other full stack, mobile, backend and frontend engineers, together with the product designers.
- Understand the technical trade offs of different solutions, implement them and make them scalable.
- Have a product-oriented mindset and work towards best outcomes for the product.
- Collaborate with the larger team via regular design critiques and working sessions
About you
- Strong development experience in Swift and a good understanding of the iOS SDK.
- You are a Team Player, you have excellent communication skills, you have already worked in a large iOS team and know what it means to collaborate, share knowledge and avoid silos.
- Strong knowledge of good practices, testing, and design patterns.
- Experience with Git.
- You are proficient in English. (Our day-to-day meetings are in English and you have to be able to talk and express your ideas in a clear and fluid way).
- You know how to deliver code from development to production.
- Experience with RESTful APIs
- Strong UI/UX analytical skills.
- You have worked with dependency managers in the past and are comfortable with them.
- We use these technologies, so it would be a plus if you have experience in:- Fastlane: You should know about it and ideally, would have make use of it by configuring it yourself.
- CI/CD: Experience on different tools/platforms.
- Technologies: Swift 5.7, UIKit, Combine, SwiftUI, Xcode 14+ and, No Obj-c iOS
It would be a plus if you...
- You are comfortable doing code on other platform outside of the front
- You have worked with high load websites
Benefits & Perks
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Home office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
- English Lessons
- Gympass Membership
- Possibility to receive in advance part of your salary by Payflow.
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.- Base Salary: 50.000 - 65.000EUR
- Total Compensation: 67.500 - 90.000EUR (Including Base, Variable, and Stock Options)