Job Description

As an Events Process and Operations Manager you will be part of a diverse team of professionals, reporting to Omnichannel Strategy - CRM & Events Associate Director, and be a key driver in meetings and events execution as part of our Customer Experience Omnichannel strategy.

As a key role within the Omnichannel Excellence organization, this position shall ensure events processes are managed according to corporate policies and standards.

Responsibilities

Meetings and Events management

• Event process definition, implementation and continuous improvement according to global policies;
• Make sure process are adapted accordingly to global standards and updated accordingly whenever there is a change;
• Responsible for meetings and events related processes, as they could be, C2C, FCPA etc.
• Manage the documentation and archival of events related processes, materials and training documents.;
• Lead the Customer Excellence Events operational team, assuring good quality on events execution and delivery as well as fulfilment of compliance standards.
• Serve as the primary point of contact for all event-related inquiries, providing timely updates and addressing concerns from stakeholders.
• Manage external providers relationship as travel agency, operational services and system providers. Monitor agreed key performance indicators to assure fulfilment with business needs. Managing the performance and accountability of suppliers through strong governance and collaboration with a clear set of metrics.
• Systems/technology This role has a strong digital, technology and data component.
  
  

System

• Responsible to manage events management systems, being the most important Veeva CRM Events Module. Ensure all technical and process requirements are implemented in a timely manner and in accordance with established procedures and policies.
• Accountable for other events related systems as EOS, C-Events, Empower BI etc. Know and be up to date in other events connected platforms as Concur, Gwet, Appian, etc.
  
  

Technology

• Work in collaboration with Regional and Global Teams and Centres of Excellence to ensure alignment with local Strategy and implementation as required. Have a key role in strategic projects and system migrations.
• Stay current on industry trends, emerging technologies, best practices, and regulatory requirements for event management.
• Data quality and analytics;
• Leading processes of continuous improvement with the objective to ensure data quality and completeness in events related systems according to compliance standards.;
• Monitor, measure and assess events data to pursuit continue improvement in alignment with company strategy. Work to build and elaborate the needed monitoring assets.
  
  

Customer excellence

• Build strong relationships with internal stakeholders to focus on the understanding of business priorities and objectives in alignment with L3 strategies.
• Be a key partner with business teams and work cross-functionally with sales and marketing roles. Partnering with market stakeholders to drive positive outcomes supported by key metrics.
• Focus on process improvement to grant process simplification, customer excellence and personalization.
• Collaborating with relevant groups to develop detailed internal metrics to ensure the Service Level Agreement is being met.
  
  

Compliance

• Contribute to grant events management and processes comply with industry regulations, corporate standards and controls.
• Act as a key point of contact for Compliance topics.
• Contribute to develop and implement corrective actions resulting from quality control recommendation.
  
  

Background & Experience

• University degree from accredited institution;
• Experience in events management in Pharmaceutical environment;
• Experience in teams and people management;
  
  

Skills & Abilities Required

• Strategic thinking and strong analytical and problem solving skills;
• Delivery and optimization;
• Decision making;
• Customer focus;
• Ability to take responsibility and ownership of problems, ensuring escalation as appropriate;
• People Management and good collaboration and team work;
• Negotiation skills ability to build relationships across networks and a variety of stakeholders;
• Good communication skills;
• Multiple priorities management, organization and planning Skills;
• Change management;
• Fluent in English and Spanish.
  
  

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

09/21/2024

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  
  

Job Posting End Date 09/21/2024

A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R311510