Ofertas de empleo en Kaplan Languages Group

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 feb.

Agile Office

Company Description

Part of Kaplan Inc., theKaplan Languages Group (KLG)is comprised of Kaplan International Languages, ESL Education, Alpadia, and Azurlingua.

Language travel is an inspiring and dynamic sector with ample opportunities for fun and creative work. Our students study for periods ranging from two weeks to a full academic year. We are proud to welcome language learners from over 100 countries, creating a rich and diverse cosmopolitan mix in our classrooms around the globe.

KLG boasts the largest presence of any international language school in the English-speaking world, as well as in European countries such as France, Germany, and Switzerland.

Additionally,ESL, recognized as theBest European Agencyin the language education travel industry, connects students with the perfect language course in more than 200 destinations worldwide.

Job Description

The Kaplan Languages Group (KLG) is looking to recruit a B2B Sales Executive for Europe. The position is based at our Head office in Barcelona, Spain.

In this role you will be responsible for directly managing the European sales area to maximise sales revenue and meet company objectives. You are in charge of maintaining long lasting business partners’ relationships and sourcing new partner agencies.

• Sales market direct responsibility in the European Markets
• Coach, support and encourage agent partners in order to exceed sales objectives
• Ensure consistent & profitable growth in sales revenues
• Answer agents’ requests with efficiency and appropriately within the advised time frame
• Provide agents with regular and appropriate training about KLG portfolio
• Identify objectives, strategies and action plans to improve short- and long-term sales and earnings, delivering weekly briefs and monthly reporting
• Implement sales strategies with the goal of developing and establishing new accounts
• Travel regularly in the market areas to ensure good cooperation and training with our business partners. Represent the company during major industry fairs and events
• Collaborate with the KLG Regional Director – CIS & Europe – in establishing and recommending the most realistic sales goals for the company
• Perform sales activities on major accounts and negotiates sales price and discounts in consultation with KLG Regional Director, CIS & Europe
• Accurately forecast annual, quarterly and monthly revenue streams
• Coordinate proper company resources to ensure efficient and stable sales results, constantly working within budget; understanding targets and budgets, not abusing of company resources, never use for personal use
• Benchmark regularly language schools industry as well as non-industry leading players and focus on direct competitors
• In collaboration with the Marketing team, establish a communication strategy with the business partners
• Work in close collaboration with the customer care and operations teams to ensure that students and agents receive the most customer-friendly support before and after arrival on site

• Friendly and engaging personality
• Bachelor or Master Degree, preferably in Business related fields such as, not limited to, Sales, Customer Service, Marketing, Tourism, Administration, Management
• Sales operations experience in the travel & language education industry
• B2B and/or B2C proven sales track record, results driven
• Quality focus and detailed oriented
• Resilient nature and proven ability to work under short-notice timeline
• Ability to get things done with constantly changing priorities and deadlines
• Excellent communication skills, fluency in English & Spanish a must; other languages a plus
• Keen to travel 04-12 weeks per year; in blocks of maximum two weeks at a time
• Good balance between strategy and operational
• Ability to work in a collaborative environment and ability to prioritize and manage yourself to get the job done on time
• Agile and able to solve problems
• Customer service focus
• Analytical skills and easiness in making quotes
• Cross cultural awareness
• Product knowledge
• Market knowledge
• Solution driven
• Multi-tasking
• Phone skills
• Professional knowledge of Microsoft Office solutions
  
  

• The opportunity to develop your skills in an international environment, in the exciting field of language travel
• Flexible working policy (2 days of home working)
• Adynamic work atmosphere
• An environment where corporate ethics and sustainable development matter
• Discounts on medical insurance
• Free language courses abroad every year
• Competitive salary
• Lunch vouchers
• Free coffee and tea
• Free breakfast on Mondays and fresh fruit on Thursdays

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 feb.

Linux ITIL Office

Company Description

Kaplan Language Group (KLG) is a reliable and respected leader in the language travel industry, that provides high-quality, language-travel programs across the world. The group consists of some of the biggest names in educational language tourism: Alpadia Language Schools, ESL Languages, and Kaplan International Languages. With more than 130 combined years of experience and thousands of happy and satisfied alumni – KLG is a reliable and respected leader in the language travel industry.

KLG offers a wide range of language and cultural programs in more than 100 countries across the world, allowing students to embark on a unique, life-changing journey specifically tailored to them.

Job Description

Are you looking to kickstart your career in IT while working in a dynamic and collaborative environment? Our Barcelona office is seeking an enthusiastic and proactive individual to join our team as a Paid IT Support Intern. This role offers hands-on experience in IT operations, technical support, and customer service.

Key Responsibilities:

• Assist with workstation setups and printer troubleshooting.
• Provide technical support to end-users, ensuring exceptional customer service.
• Perform basic network and connectivity troubleshooting.
• Maintain and update the inventory of IT equipment and supplies.
• Support onboarding and training tasks for new team members.
• Perform general office maintenance related to IT infrastructure.
• Use ticketing systems to manage and track support requests.
  
  

• Assist with workstation setups and printer troubleshooting.
• Provide technical support to end-users, ensuring exceptional customer service.
• Perform basic network and connectivity troubleshooting.
• Maintain and update the inventory of IT equipment and supplies.
• Support onboarding and training tasks for new team members.
• Perform general office maintenance related to IT infrastructure.
• Use ticketing systems to manage and track support requests.
  
  

• Ability to lift and carry equipment weighing up to 10 kilograms.
• Proficiency in Windows and familiarity with MacOS or Linux.
• Basic knowledge of Microsoft 365 and Active Directory/Azure.
• Understanding of ITIL principles (preferred but not required).
• Strong customer service skills and a customer-focused attitude.
• Ability to work effectively in a team environment.
• Eagerness to learn and a fast learner with a proactive approach.
• Knowledge of basic networking concepts and connectivity troubleshooting.
  
  

• English language fluency: Read, write, listening and speaking.
  
  

• Hands-on experience in a professional IT environment.
• Opportunity to develop technical and soft skills.
• A supportive and collaborative team culture.
• Competitive compensation for the internship duration.
• If you are passionate about IT, eager to learn, and looking for an opportunity to grow in a real-world setting, we encourage you to apply!
• To Apply: Please send your CV and a brief cover letter outlining your interest and relevant experience to: