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0YHL
Italian Content Moderator Agent - Join our team in Spain
YHL · Barcelona, ES
Teletrabajo
Job Title: Italian Content Moderator – Shape Safer Digital Spaces with Cross Border Talents in Barcelona!
Location: Barcelona, Spain
Employment Type: Full-Time
About Cross Border Talents:
At Cross Border Talents, we’re on a mission to make the digital world a safer, more welcoming place for everyone. As pioneers in content moderation, we work tirelessly to ensure that online spaces remain positive, inclusive, and free from harmful content. We are looking for a passionate Italian Content Moderator to join our incredible team in the vibrant city of Barcelona. If you're fluent in Italian, have a keen eye for detail, and want to make a real impact on the digital landscape, this is your chance to be part of something exciting!
The Role:
As an Italian Content Moderator at Cross Border Talents, you will be the guardian of online safety, reviewing Italian-language content across various platforms. Your role will involve identifying harmful, offensive, or inappropriate content, and ensuring that digital communities remain respectful and safe. You’ll be part of a dedicated team working to maintain the integrity of online spaces, making quick, accurate decisions that will affect millions of users. If you're excited to make a tangible impact while living in the dynamic and culturally rich city of Barcelona, we want to hear from you!
Key Responsibilities:
- Review and moderate user-generated content in Italian across multiple platforms, ensuring it aligns with community guidelines.
- Identify, flag, and remove harmful, inappropriate, or offensive content to ensure a positive user experience.
- Make fair, consistent, and timely decisions to maintain the safety and integrity of the platform.
- Collaborate with other teams to address complex content issues and improve the moderation process.
- Stay up-to-date with industry trends, emerging content moderation techniques, and community guidelines.
- Provide feedback and insights to continuously improve internal processes and moderation efficiency.
- Fluency in Italian (both written and spoken) is essential.
- Exceptional attention to detail and the ability to make quick, well-informed decisions.
- Strong communication skills and a collaborative mindset – you will work with a diverse, international team.
- A genuine passion for creating safe digital environments and ensuring positive online experiences.
- Previous experience in content moderation, customer service, or a related field is a plus, but not essential – we provide thorough training!
- A proactive, problem-solving mindset, able to adapt in a fast-paced, ever-evolving environment.
- Global Impact: Play a key role in making the digital world a safer and more positive space for millions of Italian-speaking users.
- Career Growth: We believe in developing our team members and offer continuous learning, skill-building, and career advancement opportunities.
- Work in Barcelona: Enjoy the excitement of living and working in Barcelona – one of Europe’s most beautiful, culturally vibrant cities.
- Great Benefits: Competitive salary, health insurance, flexible working hours, and additional perks!
If you're passionate about online safety, fluent in Italian, and excited to help create a more secure and positive digital world, we want to hear from you! Apply today to become an Italian Content Moderator with Cross Border Talents in Barcelona, and join us in making a lasting difference in the online world!
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YHL
Spanish-Speaking Technical Support Specialist
YHL · Barcelona, ES
Teletrabajo
Job Title: Spanish-Speaking Technical Support Specialist – Join Cross Border Talents in Barcelona!
Location: Barcelona, Spain
Employment Type: Full-Time
About Cross Border Talents:
At Cross Border Talents, we specialize in connecting top talent with the world’s most innovative companies. As a global leader in recruitment and technical support, we’re committed to providing exceptional service to both clients and customers. Our team is growing, and we’re looking for a Spanish-Speaking Technical Support Specialist to join us in Barcelona. If you’re passionate about solving technical challenges, helping others, and delivering outstanding service, we want you on our team!
The Role:
As a Spanish-Speaking Technical Support Specialist at Cross Border Talents, you'll be the go-to expert for our Spanish-speaking customers. Your role will involve troubleshooting technical issues, providing solutions, and offering exceptional support to ensure customer satisfaction. You’ll engage directly with clients, diagnosing technical problems, guiding users through solutions, and offering advice on optimizing their experience. If you enjoy problem-solving and helping others, this role is for you!
Key Responsibilities:
- Provide technical support to Spanish-speaking customers via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues efficiently and accurately.
- Guide customers through step-by-step solutions, explaining complex technical concepts in simple terms.
- Maintain detailed records of customer interactions and issue resolutions.
- Collaborate with other technical teams to escalate complex issues and ensure timely solutions.
- Stay up-to-date with product knowledge, troubleshooting techniques, and industry trends to offer the best support.
- Ensure a positive customer experience by delivering timely, effective, and professional service.
- Fluency in Spanish (written and spoken) is essential.
- Strong technical problem-solving skills and an ability to troubleshoot both hardware and software issues.
- Excellent communication skills, with the ability to explain technical issues in an understandable way.
- Customer-focused mindset, with a passion for helping others and ensuring their satisfaction.
- Previous experience in technical support or a related field is a plus.
- Ability to work in a fast-paced environment and adapt to changing technologies.
- Global Opportunities: Work with a diverse, international team and make an impact in the global tech landscape.
- Career Growth: We provide opportunities for career advancement, training, and personal development.
- Vibrant Barcelona: Enjoy working in one of Europe’s most beautiful and exciting cities.
- Great Benefits: Competitive salary, health insurance, flexible working hours, and additional perks!
