DOGA is a growing multinational company with over 60 years of experience in the development of customized projects for various industrial sectors. With a strong focus on R&D, we established ourselves as a key player in the creation of advanced solutions by combining electronic and mechanical engineering.

We design and manufacture our own products, which allows the company to maintain full control over quality and innovation. With a global presence, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distributes its products to over 70 countries.

We are looking for a Customer Service Manager, reporting directly to our Global Supply Chain Manager. As a member of DOGA's Supply Chain department, he/she will be leading and managing the customer service team to ensure exceptional customer service delivery.

Essential Tasks

• Supervise and support the customer service team, providing guidance, training, and performance feedback.
• Develop and implement customer service policies, procedures, and standards to ensure consistent and high-quality service.
• Monitor and analyze customer service metrics and KPIs to identify areas for improvement and implement corrective actions.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Collaborate with other departments to address customer needs and improve service delivery.
• Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.
• Prepare and present reports on customer service performance to senior management.
• Aim to promote change and digital enhancements.
  
  

Profile Required

• Bachelor's Degree in Business Administration, Management or a related field.
• Proven experience in customer service roles.
• Valuable experience in the automotive industry.
• Team management experience.
• High level of both oral and written English and Spanish.
• Extended knowledge of SAP and Microsoft Office.
• Great problem solving skills.
• Used to fast paced and changing environments.
  
  

What We Offer

• 🚀 Join a Thriving Company: Work for a rapidly growing and strategically positioned company.
• ⏰ Flexible Work Schedule: Enjoy flexible working hours and the option for a Friday afternoon off.
• 💻 Hybrid Work Model: Experience a hybrid work environment that combines office and remote work.
• 😀 Customizable Benefits Package: Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.
• 👋 Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
• 🌍 Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.
  
  

If you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you!