If you like professional challenges do not hesitate to join our growing company!

JUNO Genetics-Spain is looking for a Customer Service to join the team located in Valencia whose mission will be to be in charge of the customer management, telephone service, order management and data recording.

Main responsibilities:

• Logistics issues: Manage and coordinate shipments, ensure on-time delivery, resolve logistical issues and assist in optimising processes to improve operational efficiency and customer satisfaction.
• Input data and manage customer orders, processing and saving these in the system.
• Resolve the needs of patients and clients /clinics, whilst having a thorough knowledge of the logistical needs of the tests.
• Control the sending of commercial information and monitor the process of purchase.
• Set up and maintain Customer Service Database and customer service to Spanish clinics.
• Manage stock control and preparation of shipping boxes with various components and preparation of shipping documents required for customs clearance.
• Adhere to quality management standards of the laboratory and documented procedures for all aspects of laboratory work, ensuring that all relevant information concerning samples is recorded, that samples are handled correctly, and that all necessary records and quality data are maintained.
• Assist when required in the preparation of documentation for Quality (ISO) accreditation and other administrative work required.

Position requirements:

• Academic training: intermediate / Higher-level vocational training program.
• Fluent English and French is desirable.
• Previous experience of at least 2 years in similar positions.
• We value a proactive and problem-solving attitude.

We offer you the possibility of joining a team of recognised prestige and an organisation where human capital is very important and where you will have the opportunity to develop professionally.

Juno Genetics is committed to Diversity, Inclusion, Equal Treatment and Opportunities, especially with Sustainable Development Goal 5 (SDG), Gender Equality, and the fight against discrimination in any form. Therefore, this offer is addressed to any person who meets the requirements, regardless of their status.