Job mission As an Ambassador of the Maison, he/she ensures a unique client experience before,during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique...
Job mission
As an Ambassador of the Maison, he/she ensures a unique client experience before,during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.
Main Accountabilities
Sales Achievements
As an Ambassador of the Maison, he/she ensures a unique client experience before,during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.
Main Accountabilities
Sales Achievements
- Ensures unique and exceptional client experience during a sale
- Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to clients’ needs and motivations
- Strives to always improve and surprise the clients
- Deals with ease during negotiations and objections
- Transmits the passion and values of the Maison
- Acts as the privileged contact for the client(s) in the case of Care Service
- Meets individual and boutique targets, both quantitative and qualitative
- Cultivate strong client relationships and develop client loyalty
- Efficiently develops the client portfolio
- Executes targeted CRM actions
- Participates to client events and acts as an Ambassador of the Maison
- Respects all group, Maison and boutique policies and procedures
- Participate in inventories
- Participates in the set up and breakdowns at opening and closing of the boutique
- Participates in the implementation of Visual Merchandising guidelines
- Assists with special projects when requested
- You have previous experience in Fine Jewelry/Watches
- You have excellent written and spoken communication skills in English and Spanish, any other language is a plus
- You have excellent interpersonal competences in order to develop a network of loyal clients
- You are meticulous, organized, flexible and highly client focused
- You take ownership and demonstrate a sense of responsibility and commitment
- You are a team player with a collaborative spirit and willingness to support the team goals
- You are eager to learn and embrace development opportunities to grow
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