Main Responsibilities SELLING & ADVISING Welcome clients and proceed the sales following the Maison’s selling ceremony Actively contribute to boutique turnover Develop loyalty of existing clients through clienteling actions and follow-up clients all...
Main Responsibilities
SELLING & ADVISING
SELLING & ADVISING
- Welcome clients and proceed the sales following the Maison’s selling ceremony
- Actively contribute to boutique turnover
- Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
- Follow boutique’s & personal action plans to reach sales target
- Understand the boutique KPIs and follow related action plans defined by Boutique Management
- Participate in commercial & non-commercial events for the Maison
- Support other Sales Associated to achieve boutique target
- Know the Maison’s products, history and know-know
- Be a referent for Watchmaking, HWM, Patrimony…
- Develop general knowledge on the competition
- Follow Brand visual identity (VM, day-to-day maintenance…)
- Prepare the boutique to welcome clients
- Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
- Personalize relationship with clients & anticipate their needs
- Showcase the in-boutique client experience (1931 café, Atelier d’Antoine…) and provide support when needed
- Receive clients for repairs drop-offs and pick-ups
- Gather client information (product aesthetics & conditions, client request, pre-approved/declined services…)
- Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
- Register the products for repair / maintenance
- Perform CS activities allowed in the boutique
- Inform clients (on his/her repair (cost estimate, status)
- Foster business opportunities through CS (cross-selling)
- Be aware of products in stock
- Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management…)
- Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
- Comply with Maison’s policies & commercial rules
- You are result-oriented, ambitious
- You have proper sense of luxury and pay attention to details and excellence
- You are able to thrive in a fast-paced, client-centric environment
- You put client experience and hospitality at heart
- You are a strong team player, empathetic, collaborative
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