Ofertas de empleo en Amenitiz

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada8 mar.

SaaS Excel Office

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About The Role

As the Head of Customer Lifecycle at Amenitiz, you’ll play a key role in shaping and driving our customer retention and satisfaction strategies. This position is crucial for ensuring that our approach to customer care is deeply integrated into everything we do. You'll work closely with other senior leaders to align our retention initiatives with the company’s overall goals. As our Head of Customer Lifecycle you'll be responsible for ensuring we have a common approach to our customers post sales. The level of service or experience our customers have with Amenitiz shouldn't vary depending on which team they interact with, nor should our teams have to use a million different tools and finally, we should have access to, be able to analyse and report on the wealth of data our customers create during their lifecycle with us. Your role, as Head of Customer Lifecycle would be to make this vision a reality!

If you’re strategic, data-driven, and passionate about enhancing the customer experience, you’ll thrive in this role. Your success will be measured by your ability to reduce churn, boost customer satisfaction, and improve the overall experience our customers have with Amenitiz.

Your missions

• Strategic leadership: Put customer care and retention at the heart of our company strategy. Work closely with the C-level team to ensure our retention efforts support our broader business goals.
• Customer experience focus: Make sure that customer care isn’t just a department but a core value at Amenitiz, ensuring every customer interaction builds loyalty and satisfaction.
• Data-driven decision-making: Use data to track churn, customer satisfaction, and other key metrics. Apply these insights to improve how we manage the customer lifecycle continuously.
• Cross-functional collaboration: Partner with teams across the company—Product, Marketing, Sales, and Customer Care—to integrate and align our retention strategies.
• Voice of the customer: Be the champion of the customer at the executive level, ensuring that their feedback shapes our business decisions.
  
  

• Previous experience in a senior role in customer success, account management, or sales department.
• A strong track record of achieving measurable customer engagement, retention, and growth outcomes, backed by quantifiable results.
• Demonstrated expertise in working effectively with cross-functional teams, including Sales, Marketing, Product and Customer Support, to achieve shared goals.
• Strong strategic thinking capabilities, with experience in aligning retention strategies with broader company objectives in a high-growth, fast-paced setting.
• Previous experience at a consultancy firm is advantageous.
• Fluent in English, with additional language skills being a plus.
  
  

• 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
• 💰 We provide Stock Options that ensure you have ownership in our success.
• 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
• 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
• 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
• 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
• 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
• 📓 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.