Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

Are you driven by fostering opportunities for people growth and shaping the future of workplace learning?

If yes, you will love this opportunity at Ria! We are looking for an L&D Specialist to join our dynamic team. In this role you will participate in designing and facilitating a variety of learning initiatives, both in-person and virtually, that help our workforce thrive.

ROLES & RESPONSIBILITIES

You will work with HR colleagues to craft a dynamic learning experience to support our high performing teams in achieving the organisational goals. Create engaging content, including e-learning content, that excites and empowers our diverse colleagues. Deliver virtual and face-to-face learning sessions, that will have real credibility being backed by references to top thought leaders. Champion fun and impactful delivery strategies and methodologies for all our learning activities. Eventually, you will grow to be the go-to person for all kinds of L&D related queries, and you will thrive in this role.

• Design and deliver engaging and effective training sessions tailored to support organisational objectives.
• Contribute to the creation of in-house built learning content using Articulate 360.
• Collaborate with global L&D team and when necessary, customize global training content to meet specific team, region or organisational needs.
• Provide coaching and mentoring to colleagues by offering guidance, encouragement and practical advice to drive their professional growth. Help them apply new skills in their everyday roles, ensuring lasting impact and success.
• Work with HR Teams to equip our line managers with the tools to be effective leaders and trusted thought partners. Build and maintain a dynamic library of resources that enhance and promote best practices across the organisation.
• Role model our values and principles and actively contribute to shaping our culture.
• Support our wider HR priorities by contributing to our DE&I initiatives, Great Place to Work, building a team of champions to leverage our tools and learning programmes for maximum impact.
• Conduct/Lead New Hire Orientation sessions in Spain, supporting colleagues across EMEA as necessary.
• Actively contribute to analyse training needs and preparation of training plans for EMEA region based on business priorities, market trends and identified skill gaps.
• Handle all administrative tasks related to the training function, including, where applicable, the process of claims for government subsidies.
• Training record keeping and reporting (KPI’s), including measuring training effectiveness through assessments, surveys and feedback tools.
• Leverage MS Office tools to create impactful presentations, reports and tracking documents.
• Any other responsibilities that may arise due to new projects or changing business priorities.

POSITION REQUIREMENTS

• Academic background in HR or L&D related field or equivalent practical experience is necessary.
• Bilingual English/Spanish. Additional language skills would be an advantage.
• Experienced facilitator, skilled at creating engaging, impactful learning environments for any audience.
• Adept at creating powerful content that simplifies complex concepts and drives change, from PowerPoint to Articulate 360 e-learning content to interactive workshops.
• Consultative in approach, listening, understanding and tailoring solutions collaboratively.
• Proficient in MS Office Suite, especially Powerpoint, Excel, Word.
• Able to travel when needed.
• Experience in creating E-learning content would be appreciated.
• Knowledge of LMS´s would be appreciated.
• Video-making abilities will be needed.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.