Step into an impactful role with a leading BPO company in beautiful Barcelona, where you’ll contribute to creating a safer online environment. This role is perfect for individuals with a keen eye for detail and a strong sense of responsibility toward maintaining community standards. If you're fluent in Hebrew and looking for a role that values empathy, quality, and integrity, we want to hear from you!

Location: Barcelona, Spain

Work Model: On-site

Employment Type: Full-time or Part-time (including weekend shifts)

What You’ll Do

• Content Review: Monitor and assess user-generated content to ensure it adheres to platform policies and community guidelines.
• Policy Enforcement: Investigate and resolve reports of policy violations, fraud, and inappropriate behavior, keeping platform integrity intact.
• Risk Management: Identify and escalate high-risk issues while upholding data security and confidentiality.
• User Support: Provide empathetic and timely responses to users, balancing platform standards with customer satisfaction.
• Collaboration: Work closely with internal teams to refine processes and drive service improvements.
• Performance Tracking: Monitor key performance indicators (KPIs) to uphold quality standards and meet company goals.
  
  

What We’re Looking For

• Language Skills: Professionally fluent Hebrew speaker with strong proficiency in English.
• Legal Eligibility: Valid work permit for Spain or EU citizenship.
• Experience & Skills: Strong affinity for back-office operations, content moderation, and high attention to detail.
• Technical Proficiency: Comfortable using Microsoft Office applications and other software.
• Soft Skills: Exceptional efficiency, empathy, and the ability to thrive in a fast-paced, goal-oriented environment.
• Flexibility: Willingness to work in a 24/7 shift system, including night and weekend shifts. Part-time options are also available for this role.
  
  

What’s In It for You?

• Competitive Salary: Rewarding compensation based on experience and performance.
• Career Growth: Opportunities for advancement within a rapidly expanding international company.
• Stability: Permanent employment contract offering long-term job security.
• Comprehensive Training: Fully paid training with additional bonuses for night and weekend shifts.
• Private Health Insurance: Access to private healthcare following your probation period.
• Meal Allowance: Monthly meal allowance from day one to make your workdays more enjoyable.
• Modern Workspace: A centrally located, modern office in Barcelona with relaxation areas and activities like yoga and meditation.
• Additional Perks: Regular fruit deliveries, free drinks, and exclusive discounts at gyms, restaurants, and beauty centers.
• Relocation Support: Reimbursement for flights, accommodation, and local transport from Barcelona airport
  
  

If you’re ready to make a difference in a fast-paced, dynamic environment, apply today to join our mission of maintaining a safe, welcoming online community!

Skills: customer support,empathy,hebrew language,back-office operations,risk management,performance tracking,c2 hebrew,communication,c1 hebrew,hebrew,microsoft office,hebrew fluency,communication skills,content moderation,english proficiency,english,attention to detail