About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Key Responsabilities

• Actively pursues chances to create guest-centric experiences throughout all facets of the hotel.
• Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
• Assist the Managers with organizing the journey of our top VIPs, suite guests and Four Seasons Elite guests pre, during and post their stay.
• Update Golden Profiles of our guests with preferences.
• Assist the Guest Experience Manager and Assistant Managers by preparing and presenting the Operations Weekly meeting.
• Assist with responsibilities and duties in the presence of heavy volume in the areas of Front Office, concierge and Guest Services.
• Supervise the department monthly expenses, ensure all petty cash and other expenses are correctly recorded.
• Is highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel.
• Coordinates all reasonable services a guest may require and anticipates guest needs in order to provide prompt and efficient service.
• Acts, in the absence of senior management, in all matters concerning the safety, security and well-being of hotel guests.
• Actively contributes to enhanced working relationships among employees to promote and maximize morale, productivity and efficiency.
• Leads the on-boarding of new hires in the department: coordinates uniform, name tag, access to apps, welcome pack etc.
• Ensures the training of new hires is effectively done by supervising the process, gathering feedback and training when needed.
• Assists the managers, when not present, with the monthly invoicing of suppliers.
• Assists the managers, when not present, with their checklist. Otherwise, the Supervisor will follow the Guest Experience Agents checklist.
• Assists the managers with room inspections.
• Handle guest problems or complaints by understanding the problems with all aspects, notifying a manager, and following up the results personally, making sure to end the problems with 100% guest satisfaction.
• Support with any other tasks within the division and/or any tasks assigned by the management team
  
  

Our Ideal Guest Experience Supervisor Candidates Will Have

• Previous hospitality experience, preferably within Front Office/ Guest Experience.
• Must be able to stand for the scheduled shift.
• Ability to work effectively under pressure and teamwork.
  
  

Attention to detail.     

• Able to multitask and prioritize workload and projects simultaneously and efficiently. 
  
  

Must have the legal right to work in Spain and have fluency in English and Spanish.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals