Assistant Store Manager - Designer Outlet La Roca Village

KEY ACCOUNTABILITIES

• Assist and support the Store Manager in managing daily operations: sales, administration, customer service, merchandising and communication
• Maximize contribution by helping to achieve budget sales and controlling costs
• Staff selection, training, HR management and administrative issues in coordination with the Store Manager
• Develop and motivate the team in order to achieve highest possible levels of customer service and performance.
• Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs
• Manage the customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized.
• Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.
• Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability

KEY REQUIREMENTS

• Smart, intelligent, fun, goal orientated, and driven by integrity
• Excellent English
• Retail Leadership experience in a vertically integrated company
• Knowledge of the Markets is an asset
• Hands On mindset
• Self-starter
• Accessories experience is an important plus
• Results-oriented and process driven, with high expectations of self and team
• Exceptional written and verbal communication skills
• Encourage an open, honest and positive team environment