We are looking for a Customer Success Manager to lead our customer service team. This role will be responsible for managing the overall strategy, building strong customer relationships and collaborating with internal teams to ensure an exceptional customer experience.

Responsibilities:

• Management of Customer Success Strategy Implementation: Collaborate with the Customer Success team to execute strategies aimed at ensuring customer satisfaction and retention.
• Warehouse Relationship Management: Manage the relationship with the warehouse to ensure product entries are properly placed and meet the company’s internal requirements.
• Proactive Communication: Maintain proactive communication with customers, providing assistance and resolving issues to ensure a positive experience.
• Feedback Collection and Analysis: Gather and analyze customer feedback to identify areas for improvement and opportunities to strengthen relationships.
• Cross-Functional Collaboration: Work closely with internal teams, including Product and Operations, to ensure a cohesive customer experience aligned with business goals.
• Tracking KPIs: Contribute to the tracking and analysis of key performance indicators (KPIs) to evaluate the success of Customer Success initiatives.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills.
• Demonstrated ability to increase customer satisfaction.
• The ability to write fluently in English is essential.