Job Description 

We are looking for an IT Support Technician to join our team and provide high-quality technical field service support to ensure the smooth operation of our IT infrastructure. If you are a problem-solver with a passion for technology and excellent troubleshooting skills, we would love to meet you! 

Responsibilities 

• Technical Support & Troubleshooting 
• Provide on-site and remote support for hardware, software, and network-related issues.  
• Diagnose, repair, and maintain desktops, laptops, printers, and other IT equipment.  
• Assist users with software installations, updates, and system configurations.  
• Respond to service requests and resolve technical issues in a timely manner. 
• Infrastructure & Networking: 
• Support the installation, configuration, and maintenance of network devices (routers, switches, firewalls, Wi-Fi). 
• Monitor system performance and ensure network security compliance. 
• Collaborate with the IT team to implement infrastructure improvements. 
• Asset Management & Documentation 
• Manage IT inventory, ensuring proper tracking of equipment and licenses. 
• Maintain accurate documentation of IT incidents, solutions, and system configurations. 
• Assist in IT policy enforcement and best practices. 
• User Training & Support: 
• Provide guidance to users on IT tools, security practices, and troubleshooting steps. 
• Conduct basic IT training sessions for employees when necessary.  

Requirements 

• Education: Professional module or vocational training (FP) in Computer Science, IT, or a related field. 
• Experience: Experience with Windows, macOS, and Linux environments. 
• Technical Skills: 
• Proficiency in troubleshooting hardware and software issues. 
• Knowledge of Active Directory, Office 365, and IT ticketing systems. 
• Familiarity with basic networking concepts (TCP/IP, VPN, DNS, DHCP). 
• Understanding cybersecurity principles and best practices. 

• Languages: Advanced Spanish and English (both spoken and written). 
• Soft Skills: 
• Strong problem-solving abilities. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and within a team. 
• Customer-oriented mindset with a proactive approach.