Find out how easily you can achieve at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

We are looking for Customer Service Representatives with English to join our USA International Team in our center located in the city of Valencia.

If you want to be part of an international team, join the customer service team!

Your main responsibilities will be:

- Answering repair calls and coordinating customer service with the team of repair technicians.

- Answering calls related to trouble shooting and repair inquiries.

- Making appointment bookings and follow up field service orders.

- Offering solutions to our customers by providing an added value service towards our customer satisfaction.

Requirements

If, like us, you are convinced of the importance of excellent customer service, we are looking forward to meeting you and giving you the opportunity to be the voice of BSH.

At BSH we are committed to improving people's lives and our employees are no exception. We value open communication, an atmosphere of trust, respect and empathy.

We are looking for people with native or bilingual English level and excellent customer service experience. Fluency in English is a must, as calls will be handled in this language.

You will work from Monday to Friday due to time difference your working hours will be from 16:00 till 00:00 pm.

You will work 100% remotely with the possibility of working from the office when required previous organization for team building activities, trainings and company meetings.

Applications will start to be processed from 19 August. The onboarding is expected to be mid-September.

Your benefits:

We offer you the opportunity to work as a customer service agent in the BSH customer service center, serving English speaking countries.

As a member of the team, you will enjoy the following benefits:

- Joining a growing international team with professional stability.

- Initial training period (included in the contract) so that you can take your first call with the confidence that you have the necessary tools to do a good job.

- Access to the company's online training platform.

- Discounts on the purchase of the group's home appliances.

- Discounts on goods and services such as training, health insurance, travel and leisure in collaborating companies.

-Bright, spacious and excellently located office in Valencia. Accessible by public transport (metro, bus).