Ofertas de empleo en goFLUENT

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 mar.

SaaS Office

About The Company

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Job Description

At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Spanish learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.

Good equipment such as a computer, headset and internet connection are required for this position.

In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.

We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Spanish, spoken and written and advanced level of English. Proficiency in a third language is a plus (German, French, Portuguese, Polish).

What You'll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager
  
  

• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Excellent command of English and Spanish required both spoken and written.
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
  
  

• Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Benefits above those of the law,
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 feb.

SaaS Office

About The Company

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Job Description

At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Spanish learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.

Good equipment such as a computer, headset and internet connection are required for this position.

In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.

We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Spanish, spoken and written and advanced level of English. Proficiency in a third language is a plus (German, French, Portuguese, Polish).

What You'll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager
  
  

• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Excellent command of English and Spanish required both spoken and written.
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
  
  

• Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Benefits above those of the law,
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 feb.

SaaS

goFLUENT está buscando un Ejecutivo de Cuentas que desempeñe un papel clave en el desarrollo de nuestras actividades comerciales en el mercado español.

goFLUENT ofrece una oportunidad única para un hunter de cuentas B2B apasionado por ser parte de una etapa de crecimiento, revolucionando el mercado de aprendizaje de idiomas a nivel mundial. goFLUENT ayuda a las empresas a diseñar una estrategia global de idiomas y acelera el proceso de aprendizaje mediante su combinación única de tecnología impulsada por inteligencia artificial, una biblioteca de contenido incomparable y la interacción humana asistida por tecnología.

Nuestra base de prospectos es amplia, y goFLUENT también se ha asociado con prácticamente todos los actores clave en el mercado de LMS, LXP y contenidos de e-learning.

Somos una empresa con propósito: creemos firmemente en el derecho de cada empleado a tener una oportunidad equitativa de éxito en el trabajo, independientemente de su idioma nativo. Nuestra sede operativa en España está ubicada en Madrid, cerca del metro Chamartín, y formamos parte de una empresa verdaderamente global con más de 1000 empleados en todo el mundo. Colaborarás regularmente con colegas de diferentes países y tendrás oportunidades de viajar al extranjero.

Si eres un challenger, tienes experiencia vendiendo soluciones B2B a departamentos de Recursos Humanos o L&D y quieres generar un impacto positivo en el mundo mientras maximizas tu potencial de ingresos, queremos conocerte.

Lo que harás:

• Desarrollar el mercado identificando oportunidades para expandir cuentas, contactando nuevos responsables de decisión, presentando propuestas y cerrando reuniones.
• Aprovechar contactos y relaciones existentes para conectar a líderes globales de aprendizaje en empresas multinacionales con la solución de goFLUENT.
• Impulsar el crecimiento de ingresos principalmente a través de renovaciones, ventas adicionales y ventas cruzadas dentro de nuestra base de cuentas existentes.
• Colaborar con los equipos de Desarrollo de Negocios, Marketing y Customer Success para gestionar con éxito tus cuentas.
• Elaborar casos de negocio sólidos que demuestren el ROI de las soluciones de goFLUENT.
• Participar en ferias y eventos del sector.
• Visitar a los clientes en tu territorio para apoyar tus esfuerzos de ventas.
  
  
  

• Mínimo 3-5 años de experiencia en ventas B2B.
• Experiencia en SaaS o ventas internacionales es un plus.
• Habilidad para construir relaciones sólidas a todos los niveles de las organizaciones clientes, incluyendo altos directivos y la alta dirección (C-suite).
• Excelente comunicación escrita y verbal en español, además de habilidades de presentación y negociación.
• Capacidad para trabajar en equipo y automotivación para prosperar en un entorno dinámico, colaborativo y orientado a resultados.
• Nivel mínimo de inglés B2.
• Persona proactiva, adaptable, con actitud positiva y dedicada.
• Experiencia utilizando redes sociales en un contexto profesional, especialmente LinkedIn.
• Experiencia en formación, e-learning o servicios de recursos humanos será valorada.
  
  
  

• Una experiencia dinámica con el espíritu de una startup, respaldada por la estabilidad de una empresa suiza en rápido crecimiento con 24 años en el mercado.
• Oportunidad de aprender de altos ejecutivos y visionarios en el mercado de aprendizaje y lenguajes.
• Formar parte de una organización innovadora con un entorno de trabajo internacional y dinámico.
• Paquete de remuneración competitivo, acorde al potencial de crecimiento del mercado y nuestra innovadora plataforma en la nube.
• Programa completo de integración y mentoría para garantizar un desarrollo rápido y exitoso.
• Jornada reducida los viernes (salida a las 3 p.m.).
• Experiencia de aprendizaje de clase mundial como estudiante de goFLUENT. ¡Aprende uno de nuestros doce idiomas para negocios!