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0Survitec Group Ltd.
Barcelona, ES
Customer Service Representative
Survitec Group Ltd. · Barcelona, ES
Office ERP
Vacancy Title: Customer Service Representative
Vacancy Location: Barcelona, Spain
Engagement Type: Permanent, Full-Time
The Role
Survitec is seeking a Customer Service Representative to join our marine team in sunny Barcelona, Spain. In this role, you will champion our commitment to customer satisfaction by managing the end-to-end customer process globally, handling orders, inquiries, and complaints. You will foster strong relationships with key customers and sales staff while serving as a vital communication link.
Leveraging your knowledge of our products, services, and sales territories, you will provide exceptional support and ensure seamless customer interactions. Your ability to assess and respond to customer needs with sensitivity and professionalism will be key to success in this role.
Key responsibilities for the Customer Service Representative role include but are not limited to:
- Provide detailed product and service information, addressing complex customer inquiries with expertise and accuracy.
- Process and manage orders, including custom and special requests, coordinating with relevant teams to ensure smooth delivery.
- Proactively engage with assigned customers through calls and other communication channels to strengthen relationships and identify new opportunities.
- Serve as the primary point of contact for resolving customer queries and complaints, ensuring prompt and effective solutions.
- Handle advanced issue escalations efficiently, securing managerial approvals when necessary.
- Schedule follow-up actions and maintain accurate customer records in the system to support retention strategies and business development efforts.
This is not just another job; this is your career.
About You
Essential Criteria:
- Proven experience in customer service
- Strong problem-solving skills
- Excellent customer service abilities
- Proficiency in Microsoft Office
- Fluent in English, both written and spoken
- Experience in the marine or aviation industry
- Familiarity with ERP and IFS systems
- Additional day off to celebrate your birthday
- Company Anniversary Holiday Benefit
- Health Insurance
- Ticket Restaurant Card
- Training & Professional Development
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme
How To Apply
To Apply, please click the Apply button and submit your application via our website.
Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
