Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the “Best leisure property management company” award and in 2022 the “Sustainability” award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. Last but not least, we are recognized as a Great Place to Work®, and are accredited HappyAtWork® as well as B Corp®.

We are looking for a confident Sales Executive who enjoys talking to guests and will thrive in a dynamically changing environment. Your responsibilities will include but not be limited to the following.

Responsibilities

• Responding to guest enquiries (direct, corporate and travel agency) via telephone, email and whatsapp
• Engage with potential guests and building a relationship with them to help them understand Emerald Stay’s product and services
• Create and send quotes, including extra services where required
• Handle guest payments
• Communicate quickly and effectively with guests and team members
• Manage new confirmed reservations in Mews
• Manage cancellations and amendments to existing bookings
• Proactively follow up on quotes and try to encourage the guest to book with Emerald Stay
• Reach out to previous guests to try and encourage them to book again
• During busy periods, assist the operations team in ad-hoc tasks
  
  

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other projects.

KEY INFORMATION ON THE POSITION

• Employment start: flexible, as soon as we find the right person
• Office address: Talent Garden coworking - Carrer de Ramon Turró 169A, Barcelona
• Work days and work hours may vary, we work in hospitality. You would work every other weekend and have days off during the week in lieu
• We have a flexible home office policy: with us, you'll work at the office two days per week (Tuesdays and Wednesdays) - the rest of the time, it's up to you
• Occasional trips to learn about our destinations and properties which you’ll be selling
• The recruitment process in a nutshell:
• Step 1: Screening call
• Step 2: Case study
• Step 3: Video interview with our Sales Director and our Head of HR & Hospitality
• Step 4: Reference check
  

About You

The must-haves:

• You are passionate about travel and you love interacting with people and can naturally establish great relationships
• Experience in hospitality or tourism, preferably in sales
• Good customer service skills and you are able to offer advice to match the right product to a guests needs
• Strong communication skills (verbal and written communication, active listening, collaboration)
• You speak English, and either French or Spanish fluently; your writing skills are impeccable in these languages
• You are organised, able to prioritise and work in an independent way with good time management skills
• Your computer skills are excellent
• You are flexible, open-minded and positive
  
  

The nice-to-haves:

• Experience of sales
• You thrive working towards targets
• Good knowledge of Emerald Stay destinations
• Willing to travel on an educational trip once per year to learn about some our destinations and properties
  
  

About Us

We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same
  
  

We are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.

Feeling aligned? Then we want you on the Emerald Stay team!

JUST SO YOU KNOW - OUR TEAM MEMBERS PERKS

Our team members get the following perks:

• Emerald Stay membership:
• All-year-round discount of 10% off on Emerald stays
• Discount of 50% off on Emerald stays during low season, on selected properties
• Budget of 500€ unlocked on each work anniversary for work-related training, workout and/or home office equipment
• 1 workday or 100€ per year for a charity of your choice
• Yearly team off-site
• Occasional team outings
• Coaching program for Manager level and above from 1st anniversary
• A Cobee card to maximize your net income thanks to the use of benefits in kind
  
  

Powered by JazzHR

erwGwkptDN