Job Summary

We are seeking an organized, detail-oriented, and proactive Administrative Assistant to join our dynamic team for an e-commerce online store. This individual will be responsible for assisting with the day-to-day operations of the store and managing the store’s social media channels. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for e-commerce and social media marketing.

Key Responsibilities

E-commerce Store Operations:

Assist with order processing, inventory management, and product listings.

Monitor and respond to customer inquiries via email, chat, and other communication platforms.

Ensure accurate product data entry, including descriptions, prices, and inventory updates.

Track and report on sales, returns, and customer feedback to identify trends and opportunities.

Coordinate with suppliers and logistics teams to ensure timely stock replenishment and delivery.

Social Media Management

Create, schedule, and publish engaging content across the company’s social media platforms (Facebook, Instagram, Twitter, etc.).

Monitor social media interactions and respond to customer comments and messages in a timely manner.

Assist in creating promotional campaigns and graphics to drive engagement and sales.

Track social media performance metrics and provide insights for improvement.

Collaborate with the marketing team to align social media strategies with overall brand goals.

Administrative Support

Maintain and organize digital files, spreadsheets, and documents related to e-commerce operations.

Assist with customer service-related tasks such as processing returns, exchanges, and refunds.

Help manage and update the online store’s content and layout as needed.

Coordinate meetings, create reports, and support general office tasks.

Collaborative Duties

Work closely with other departments (marketing, logistics, and customer service) to ensure smooth business operations.

Contribute to brainstorming sessions for new product launches, promotional strategies, and other store initiatives.

Qualifications

High school diploma or equivalent; Associate's or Bachelor’s degree preferred.

Proven experience in administrative support, e-commerce, or related fields is a plus.

Familiarity with e-commerce platforms such as Shopify, WooCommerce, or similar.

Experience managing social media channels and creating engaging content.

Strong communication skills, both written and verbal.

Excellent organizational and time-management abilities.

Ability to multitask and work independently with minimal supervision.

Basic knowledge of photo editing tools (e.g., Canva, Photoshop) is a plus.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.

Compensation: Competitive salary based on experience. Additional benefits may be offered based on company policies.

How to Apply: Please submit your resume, along with a brief cover letter explaining your interest in the position and relevant experience.

We look forward to reviewing your application and exploring the possibility of you joining our team!