¡No te pierdas nada!
Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo
Nunca compartiremos tu email con nadie y no te vamos a enviar spam
Suscríbete AhoraComercial y Ventas
873Informática e IT
869Transporte y Logística
629Adminstración y Secretariado
616Desarrollo de Software
431Ver más categorías
Comercio y Venta al Detalle
370Educación y Formación
342Marketing y Negocio
333Derecho y Legal
308Ingeniería y Mecánica
262Instalación y Mantenimiento
208Diseño y Usabilidad
153Publicidad y Comunicación
134Industria Manufacturera
129Construcción
126Sanidad y Salud
115Recursos Humanos
95Hostelería
84Contabilidad y Finanzas
78Artes y Oficios
54Atención al cliente
53Turismo y Entretenimiento
52Producto
47Arte, Moda y Diseño
46Inmobiliaria
37Alimentación
36Cuidados y Servicios Personales
28Banca
23Seguridad
20Farmacéutica
19Energía y Minería
17Social y Voluntariado
9Deporte y Entrenamiento
6Editorial y Medios
2Seguros
2Telecomunicaciones
2Agricultura
1Ciencia e Investigación
1Linux
WikipediaInfortec Consultores
Madrid, ES
OPERADOR DE SISTEMAS JUNIOR 24x7 (CON INGLES)
Infortec Consultores · Madrid, ES
. Linux
Estamos formando nuestro escuadrón de héroes N1 junior, listo para salvar servidores, tickets y usuarios perdidos. No pedimos capa, pero sí muchas ganas de aprender y evolucionar en IT.
Tus Poderes Diarios
- Detectar y resolver incidencias antes de que alguien diga ¡se cayó todo!.
- Turnos 24x7: mañana, tarde o noche, porque los sistemas nunca descansan y nuestros héroes tampoco (pero nos organizamos muy bien).
- Semana backup: cubrir a un/a compañero/a si no puede.
- Comunicarte en inglés con fluidez: tickets, llamadas o chats... ¡el idioma no será un boss final que te detenga!
- Perfil junior: primeros pasos en el mundo IT.
- Conocimientos básicos de sistemas (Windows, Linux, redes... lo que toque).
- Inglés hablado y escrito, sin miedo.
- Actitud positiva, ganas de aprender y aceptar desafíos de turnos como un/a auténtic@ pro.
- Modelo híbrido en Boadilla (Madrid): algunas semanas 2 días en oficina, otras 3.
- Un equipo con el que aprender y subir de nivel juntos.
- Salario 20.000€ - 21.000€
CloudLinux
Scrum Master for ELS Team (remote-only opportunity)
CloudLinux · Barcelona, ES
Teletrabajo . Agile Scrum Linux DevOps QA Kanban
CloudLinux is a global, remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.
Check out our website for more information https://tuxcare.com/endless-lifecycle-support/
The ELS (Endless Lifecycle Support) department is responsible for delivering the Endless Lifecycle Support product, which enables clients to continue using end-of-life (EOL) versions of distributions, libraries, and frameworks.
This is a rapidly evolving project that demands high standards of quality, flexibility, and speed from all participating teams.
We are looking for a Scrum Master who can effectively support the team in a dynamic environment with frequent changes, helping to maintain focus, adaptability, and delivery excellence.
As a Scrum Master, you will support multiple teams working in a fast-paced and ever-evolving environment. Some teams operate in a Kanban mode focused on rapid CVE handling, while others drive automation and process stability. Your role will be to adapt Agile practices to fit each team's context, helping them stay responsive amid frequent plan changes, the introduction of new products, and continuous exploration of new opportunities. You'll foster collaboration between new and existing teams, promote technical excellence, and guide teams toward shared goals while preserving the reliability of our solutions.
This position is key to fostering a culture of innovation, adaptability, and sustained delivery excellence within the ELS (Endless Life Support) department.
As our Scrum Master you will:
- Lead team processes enhancement using Agile and Lean principles through motivation, relationship building, and coaching
- Mentor product owners and team leaders, while actively engaging with the product
- Collaborate with the designated department, providing hands-on Agile coaching
- Act as an Agile coach for the whole department, stepping into the shoes of Scrum Master for 3-4 teams
- Facilitate gradual changes within teams, guiding them towards Agile thinking
- Identify and address team needs and challenges, empowering them to embrace continuous improvement
- Help teams to respond to change fast, adopt quickly to startup environment and challenges
- Support teams in adopting technical excellence, best practices from the Agile perspective
- Assist building collaboration between teams and C-level stakeholders
To thrive in this role, you should possess the following:
- A deep understanding of Agile methodologies, especially Kanban, and knowledge of Lean & DevOps principles will be an advantage
- Proficiency in Agile coaching and facilitation, guiding teams to self-organization and high performance; facilitating continuous flow and improvement practices within SCRUM and Kanban frameworks, including the management of workflow, work-in-progress limits, and regular cadence meetings
- Hands-on experience in engaging with multiple stakeholders, including C-level concurrently
- Ability to collaboratively guide teams and the organization through change by co-creating solutions together, rather than prescribing them
- Ability to identify and handle conflicts before they become a hindrance to the team's progress
- Ability to lead by example, inspire others, and maintain a positive and productive work environment
- An understanding of product thinking, guiding teams towards a business-oriented approach
- Broad understanding of software development and delivery processes, including requirements definition and release processes
- Technical background - proven experience in Software Development, QA Automation or similar
- Agile/Scrum certification
- Proven experience in a similar role within teams
- Upper-intermediate or higher level of English proficiency
What's in it for you?
- A strong focus on professional development with opportunities for learning and growth
- Engage in interesting and challenging initiatives that push your technical and analytical skills
- Regular interaction with senior leadership, providing insights into strategic decision-making
- Fully remote work with flexible hours, allowing you to schedule your day and work from any location worldwide
- Paid one-month vacation per year and unlimited sick leave to ensure you maintain a healthy work-life balance
- Medical insurance reimbursement to support your health needs
- Co-working and gym/sports reimbursement to encourage a healthy and active lifestyle
- The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation
Canonical
Barcelona, ES
Senior Software Engineer - Python/MongoDB
Canonical · Barcelona, ES
. MongoDB Python Linux Cloud Coumputing Kubernetes
We're enabling high-performing, rock-solid MongoDB deployments on any cloud or platform our customers choose. We want to create the world's best open source analog to MongoDB Altas or Amazon DocumentDB, which can be owned, controlled and operated by end-users on their own multi-cloud or on-premise environments.
Canonical is looking for an experienced Python developer with a background in MongoDB who will help us to build a fully managed MongoDB solution based on Juju. We're aiming to build the most reliable and secure way to deploy and operate MongoDB on machines, VMs, public cloud and Kubernetes. The MongoDB team is small, meaning you will be a key contributor and your work will have a significant impact on the product and the broader ecosystem.
Who you are
- You love technology and working with brilliant people.
- You are an accomplished senior Python programmer that enjoys challenging projects in mission-critical environments.
- You have experience operating and managing MongoDB clusters.
- You are experienced with modern infrastructure deployment automations or with traditional Linux systems administration, operations, and package management.
- You are passionate about quality and automatic testing.
Canonical is proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better platform for our users and customers. This is something we value deeply and we encourage everyone to come be a part of the world of Ubuntu.
Canonical
Golang Software Engineer, Commercial Systems
Canonical · Barcelona, ES
Teletrabajo . Linux Cloud Coumputing IoT Go
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Golang Software Engineer at any seniority level, who strives for the highest engineering quality, seeks improvements, continuously develops their skills, and applies them at work. This is an exciting opportunity to work with many popular software systems, integrations technologies, and exciting open-source solutions.
The Commercial Systems unit is conceived as six engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business and Golang plays an integral role in it. We are looking for software engineers for these teams:
The Billing team designs, develops, and operates a Golang service that provides a standardized and scalable capability to turn metrics into billable amounts, enable customers to see their current spend with Canonical at any time, and ensure accurate, reliable, and timely billing. The service further integrates with other engineering, business, payment systems. This team is an excellent match for any software engineer interested in growing their skills in the billing and payment processing domain.
The Contracts team designs, develops, and operates a Golang service that will become the single source of truth for all contracts with all customers. The service provides a standardized CPQ capability and stores signed contracts in a structured format. The service further integrates with other engineering and business systems including a CRM system and an accounting system. This team is an excellent match for any software engineer interested in understanding sales and revenue processes and growing their skills beyond software engineering.
The Livepatch team designs and develops a service for the delivery of Linux kernel patches to shrink the exploit window for critical and high severity Linux kernel vulnerabilities, by patching the Linux kernel between security maintenance windows, while the system runs. The engineering team behind this product develops Golang based client and backend components, while another Canonical team, the Kernel team, develops the security patches. This team is a great opportunity for a software engineer interested in security and with a strong focus on engineering quality and reliability.
Location: This role will be based remotely in the EMEA region.
The role entails
- Develop engineering solutions leveraging Golang
- Lead technical designs, code reviews, and implementation
- Deploy and operate services developed by the team
- Coach, mentor, and offer career development feedback to colleagues
- Develop and evangelize great engineering and organizational practices
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with software development in Golang
- Professional written and spoken English with excellent presentation skills
- Result-oriented, with a personal drive to meet commitments
- Ability to travel internationally twice a year, for company events up to two weeks long
- Performance engineering and security experience
- Experience with accounting, sales, sales operations, or other business roles
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Program
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Capgemini Engineering
Ingeniero/a QA Automatización SW Embebido
Capgemini Engineering · Madrid, ES
Teletrabajo . C# Linux QA
Capgemini Engineering, líder mundial en servicios de ingeniería, reúne equipos de ingenieros/as, científicos/as y arquitectos/as para ayudar a las empresas más innovadoras del mundo a liberar su potencial y contribuir a un futuro mejor. Desde coches autónomos hasta robots que salvan vidas, nuestros/as expertos/as en tecnologías digitales y software se salen de lo convencional proporcionando servicios unicos de I+D e ingeniería en todos los sectores de actividad. ¡Únete al equipo y continúa tu carrera en una compañía con oportunidades de crecimiento, donde puedes marcar la diferencia y donde ningún día es igual al anterior!
En Capgemini Engineering estamos seleccionando un perfil de Ingeniero/a QA Automatización para incorporar en un proyecto híbrido ubicado en Madrid (zona Las Tablas).
¿Qué harás en el proyecto?
Las funciones principales serán:
- Automatizar casos de prueba definidos en Zephyr Scale.
- Contribuir al desarrollo de scripts y frameworks de testing con NUnit y C#.
- Ejecutar pruebas sobre hardware, incluyendo montaje y cableado de componentes en un sitewall.
- Colaborar con el equipo de desarrollo para integrar pruebas automatizadas en el flujo de trabajo.
- Experiencia mínima: 5 años en roles de QA, con foco en automatización.
- Dominio de NUnit y C# para automatización de pruebas.
- Capacidad para interpretar y transformar casos de prueba manuales en automatizados.
- Conocimientos prácticos en entornos hardware (montaje y cableado de componentes).
- Experiencia en entornos embebidos bajo Linux.
Nuestro compromiso con la inclusión e igualdad de oportunidades hace que tengamos un Plan de Igualdad y un Código Ético que garantizan el desarrollo profesional de la plantilla y la igualdad de oportunidades en su selección dentro de un entorno libre de discriminación por cuestión de etnia, nacionalidad, origen social, edad, orientación sexual, expresión de género, religión o cualquier otra circunstancia personal, física o social.
¿Qué ofrecemos?
- Contrato indefinido y proyecto estable.
- Salario acorde a la valoración del perfil.
- Teletrabajo híbrido. Oficina en Madrid, zona Las Tablas.
- Vale guardería (hasta 600 b/a).
- Ayuda comida (1200€ b/a).
- Formación técnicas, en habilidades e idiomas.
- Plan de carrera real y adaptado a tu rol.
Capgemini es líder global en transformar y gestionar los negocios de los clientes aprovechando todo el poder de la tecnología. Nos guía el propósito de lograr un futuro inclusivo y sostenible a través de la tecnología y de la energía de quienes la desarrollamos. Somos una compañía responsable y diversa, líder internacional en servicios de IT e Ingeniería con más de 360.000 profesionales en más de 50 países. Con una sólida herencia de 55 años y una amplia experiencia en la industria, los clientes confían en Capgemini para abordar la totalidad de sus necesidades comerciales, desde la estrategia y el diseño hasta las operaciones, impulsadas por el rápido y novedoso mundo de la nube, los datos, la IA, la conectividad, el software, las plataformas e ingeniería digitales. El Grupo reportó en 2022 ingresos globales de €22 mil millones.
Reescribe tu futuro. ¡Únete al equipo!
www.capgemini.com/es-es
Nuvathings
Sant Boi de Llobregat, ES
Técnico SAT telecomunicaciones
Nuvathings · Sant Boi de Llobregat, ES
Linux Inglés Gestión de redes Telecomunicaciones Voz sobre IP (VoIP) Protocolo de Internet (IP) Resolución de incidencias Óptica de fibras Sistemas de telecomunicaciones Sistema universal de telecomunicaciones móviles Cloud Coumputing IoT
🔍 Perfil que buscamos
Un Técnico Electrónico con especialidad en sistemas de comunicaciones, capaz de entender redes, protocolos y entornos cloud. No es necesario ser programador, pero sí tener alta capacidad de diagnóstico técnico.
🔧 Conocimientos imprescindibles
- Experiencia en sistemas de comunicaciones (RS485, UART, buses industriales…)
- Dominio de TCP/IP, sockets, redes LAN/WAN
- Manejo de herramientas cloud (dashboards, plataformas IoT, monitorización)
- Capacidad de debug remoto de integraciones y protocolos
- interpretación y generación de documentación técnica
🛠️ Qué harás en el día a día
- Dar soporte técnico avanzado a instaladores y partners
- Analizar y diagnosticar protocolos de comunicación (PCI, IoT, industriales)
- Acompañar puestas en marcha de integraciones con nuestras soluciones PYRUS
- Trabajar junto al equipo de I+D para mejorar producto y documentación
- Monitorizar dispositivos en campo y hacer troubleshooting remoto
- Colaborar en la gestión de las certificaciones de ciberseguridad RED-DA, CRA, ENS y NIS2.
🎯 Valoramos
- Conocimientos en PCI / seguridad contra incendios (no obligatorio)
- Experiencia con redes y sistemas IT.
- Familiaridad con entornos IoT, SCADA o telemetría
- Vivir cerca de nuestra oficina en Sant Boi de Llobregat.
🌍 Qué ofrecemos
- Unirte a un proyecto innovador, en crecimiento internacional
- Trabajo técnico, variado y con tecnología real en campo
- Equipo pequeño, cercano y muy enfocado a ingeniería
- Posibilidad de desarrollo profesional continuo
- Incorporación en Enero 2026
- Horario de 7 a 15h.
📩 ¿Te interesa o conoces a alguien ideal?
Envíanos tu CV a [email protected]
Hopla! Software
Service Delivery Manager – Entornos Linux (RHEL / Ubuntu)
Hopla! Software · Madrid, ES
Teletrabajo . Azure Linux Docker Cloud Coumputing Kubernetes Ansible AWS DevOps ITIL Terraform
🌍 Únete a HOPLA! y transforma el futuro con nosotros
En HOPLA! ayudamos a las empresas a modernizar sus aplicaciones e infraestructuras con tecnologías seguras, cloud y soluciones innovadoras de gestión de accesos.
Pero no solo eso: queremos que tú formes parte del cambio.
Si te apasiona la tecnología, la seguridad informática y quieres acompañar proyectos estratégicos en un entorno corporativo, aquí encontrarás un equipo de expertos que apuesta por las mejores prácticas de la industria. Trabajamos con empresas líderes para desarrollar soluciones que realmente marcan la diferencia.
Aquí no solo vienes a trabajar: vienes a crecer, aprender y aportar valor en un entorno dinámico, inclusivo y lleno de oportunidades.
¿Te unes al viaje? 🌈☁️
💼 Tu misión como Service Delivery Manager – Entornos Linux
Como parte del equipo de Infraestructura/IT Operations, serás responsable de la operación, evolución y continuidad de un amplio parque de servidores Linux (RHEL, Ubuntu y otras distribuciones).
Tu papel será clave para coordinar equipos, priorizar tareas críticas, asegurar estándares de calidad y garantizar que el servicio funcione con los más altos niveles de disponibilidad y seguridad.
Tus Responsabilidades Principales Incluirán
👥 Liderazgo y coordinación
- Liderar y coordinar un equipo técnico de 10–15 administradores de sistemas Linux.
- Gestionar cargas de trabajo, prioridades, turnos y planes de desarrollo profesional.
- Asegurar la correcta comunicación entre equipos técnicos, seguridad, arquitectura y negocio.
- Garantizar la operación, disponibilidad y rendimiento de los servidores Linux en producción.
- Supervisar tareas de mantenimiento, actualizaciones, parches de seguridad y gestión completa del ciclo de vida (EOL).
- Coordinar actividades de configuración, hardening y cumplimiento de estándares (CIS, STIG, RHEL guidelines).
- Gestionar incidentes críticos (Major Incidents) y coordinar su resolución.
- Realizar análisis post mortem (RCA) y definir planes de mejora para evitar recurrencia.
- Liderar procesos de cambio, problemas y configuración bajo prácticas ITIL.
- Definir y supervisar SLA, SLO y KPIs del servicio.
- Elaborar informes de capacidad, disponibilidad y evolución del servicio.
- Coordinar con Red Hat, Canonical, VMware u otros fabricantes para escalar incidencias complejas.
- Gestionar contratos, licenciamiento y soporte de tercer nivel.
- Impulsar iniciativas de automatización, incorporación de herramientas DevOps y adopción de IaC donde sea aplicable.
- Participar con Arquitectura y Proyectos en la planificación de evoluciones tecnológicas y reducción de deuda técnica.
- 📄 Contrato Indefinido
- 🏥 Seguro médico
- 🚀 Desarrollo y evolución a largo plazo
- 📚 Programa de formación y aprendizaje
- 🕓 Flexibilidad horaria
- 💻 Teletrabajo
- 💳 Retribución flexible (tarjeta transporte, restaurante y guardería)
- 🎉 Eventos de empresa
- 🌈 Ambiente de trabajo abierto e inclusivo
🎓 Formación y experiencia
- Formación universitaria en Ingeniería Informática, Telecomunicaciones o similar (o experiencia equivalente).
- 5+ años de experiencia administrando sistemas Linux.
- 2+ años liderando equipos técnicos o gestionando servicios críticos.
- Experiencia sólida en Red Hat Enterprise Linux; conocimientos avanzados de Ubuntu/Debian.
- Automatización: Ansible (Terraform valorable).
- Monitorización: Zabbix, Prometheus, Grafana, Elastic, etc.
- Virtualización: VMware / KVM.
- Contenedores: Docker / Podman (Kubernetes deseable).
- Gestión de repositorios y ciclo de vida: Satellite, Landscape, apt/yum/dnf.
- Conocimiento en cloud híbrida (AWS, Azure, OpenStack).
- Experiencia en entornos de alta disponibilidad y balanceo.
- Familiaridad con metodologías DevOps y pipelines CI/CD.
- Certificaciones: RHCE, RHCSA, ITIL v4, AWS/Azure, CKA/CKAD
Desarrollador/a .Net (C#)
8 feb.Oxigent Technologies
Donostia/San Sebastián, ES
Desarrollador/a .Net (C#)
Oxigent Technologies · Donostia/San Sebastián, ES
. .Net C# Linux
¿Te interesaría seguir desarrollándote como .NET Developer en una empresa líder especializada en sistemas de seguridad y telecomunicaciones?
Desde Oxigent Technologies seleccionamos un/a PROGRAMADOR/A .NET para ampliar el equipo debido a nuevos desarrollos y proyectos en sistemas operacionales de trenes, de esta empresa ubicada en San Sebastián.
¿Cuáles serán tus funciones principales?
- Desarrollo de aplicaciones de escritorio en C#/.NET orientadas a:
-Control y supervisión de máquinas ferroviarias
-Interacción con sistemas industriales
-Entornos de pantalla táctil (HMI)
- Diseño e implementación de interfaces gráficas de usuario (GUI), adaptadas a:
-Uso en pantallas táctiles
-Entornos industriales
-Operarios y técnicos de mantenimiento
- Programación de la lógica de negocio asociada a la interacción máquina–usuario.
Integración de la aplicación .NET (Windows) con sistemas que operan en Linux, incluyendo:
-Comunicación con servidores Linux
-Intercambio de datos entre sistemas Windows–Linux
-Consumo de servicios, APIs o comunicaciones industriales
- Colaboración en la configuración y despliegue de soluciones en entornos Linux:
-Conectarse a servidores Linux
-Comprender la arquitectura del sistema
-Trabajar conjuntamente con perfiles de sistemas
- Análisis, depuración y resolución de incidencias en entornos productivos industriales.
- Participación en el ciclo completo de desarrollo: análisis técnico, desarrollo, pruebas, puesta en marcha, soporte evolutivo
- Documentación técnica de desarrollos, interfaces y soluciones implementadas.
Para ello, ¿qué vas a necesitar?
- Ingeniería Informática, Telecomunicaciones o titulación técnica equivalente.
- Experiencia como desarrollador/a .NET con C#
- Experiencia en desarrollo de aplicaciones de escritorio en entorno Windows
- Programación en C# / .NET
- Desarrollo de interfaces gráficas (GUI) para aplicaciones de escritorio
- Experiencia trabajando con pantallas táctiles o aplicaciones orientadas a maquinaria / entorno industrial
¿Qué te ofrecemos?
• Contratación indefinida.
• Salario acorde a la experiencia aportada (entre 38.000 - 41.000 euros brutos anuales).
• Condiciones laborales: 80% presencialidad. (1 día de remoto por semana).
• Cheque Formación para desarrollarte en las áreas profesionales que más te interesen.
• Seguro médico privado.
• Retribución flexible aplicable a seguro médico, restaurante, transporte, guardería y formación.
• Aplicación de acceso a gimnasios y actividades deportivas en toda España con descuentos.
¡Y muchos otros beneficios!
¡Únete al equipo de Oxigent! Empresa comprometida con la sostenibilidad y la igualdad de oportunidades, donde el talento y la tecnología no entienden de género.
Canonical
Linux Desktop & Devices Support Engineer
Canonical · Barcelona, ES
Teletrabajo . Linux Cloud Coumputing IoT Office
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.
Location: This is a globally remote role, unless specified otherwise.
The role entails
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Professional written and spoken English with excellent presentation skills
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Troubleshooting experience:
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to escalate to the correct team.
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Programming fundamentals in any language.
- Ability to travel internationally twice a year for company events up to two weeks long
- Extensive Customer support experience is key:
- Customer needs are top priority.
- Communicate professionally, emphatically, clearly and set the right expectations.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.