• Fluency in English is a must (French very desirable)
• At least 8 years of experience in an Advertising Agency

¿Dónde vas a trabajar?

Leading multinational agency.

Descripción

Client Management Responsibilities

• Immerse yourself in the client's brand and offering
• Ensure clients understand agreed workflows and manage them through the process
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
• Set and manage client expectations deliverables and timeframes
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Build strong day-to-day relationships with all clients and agency stakeholders - communication is key
• Connect with key stakeholders regularly - co-ordinate review, business meetings - to secure trust & transparency
• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

• Co-ordinate and make sure projects are updated between all relevant parties - internal and external (Clients and Agencies) - this may be done together with the PMs
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Ensure clear division of responsibility for appropriate files at each stage of the project
• Where producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
• Collate any information needed for input to client reports and presentations Ensure that schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager - this may be done with PMs
• Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients
• Manage the internal platform to secure the flow through it
• Keep line managers updated on status of projects and keep a detailed status of projects directly with the Project Manager if any
• Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project
• Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
• Manage, monitor and update all timelines and set realistic expectations with clients
• Monitor internal workflows, identify areas for improvement and make recommendations

• Strive to always improve client and stakeholder relationship
• Proactively seek and identify new revenue opportunities in existing clients or prospects and inform BD
• Support BD in developing proposals for any new revenue opportunities

• Highlight and escalate quality control issues
• Act as a brand/QC guardian - ensure brand guidelines/QC checklists and procedures are followed

• Ensure full compliance with all financial procedures and policies
• Ensure all estimates are approved by BD
• Budgeting and forecasting process
• Financial reporting and smooth running of the finance function being connected with finance department.
• Help develop initiatives to maximize profitability

¿A quién buscamos (H/M/D)?

• At least 8 years of experience in an Advertising Agency is a must.
• Content production knowledge is very desirable.
• Fluency in English is a must, French very desirable.
• Experience managing international clients in multiple markets with multiple stakeholders
• Experience working in digital and broadcast production / Creative agency background
• Strong time management/prioritisation/project management skills
• Can do attitude and an ability to work under pressure
• Strong interpersonal and communication skills
• Strong numeracy skills
• Experience of budgeting and forecasting
• Highly organised, detail oriented, client focused and proactive
• Excellent team player/networker
• Strong Microsoft literacy, including: Sharepoint, One Drive, Word, Excel, PowerPoint/Keynote

¿Cuáles son tus beneficios?

• Career opportunities
• 2 days home office