Work Schedule Standard (Mon-Fri) Environmental Conditions Office Company Overview: Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and...
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Company Overview:
Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and food safety. Your role will not only make a tangible difference in the world but also foster your professional growth and career aspirations.
Responsibilities:
Standard (Mon-Fri)
Environmental Conditions
Office
Company Overview:
Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and food safety. Your role will not only make a tangible difference in the world but also foster your professional growth and career aspirations.
Responsibilities:
- Lead and guide a team of Technical Application Support Scientists to achieve strong performance and career development.
- Boost customer experience and drive business growth to attain revenue targets.
- Encourage and empower your team to excel in customer happiness and business objectives.
- Develop and implement the long-term vision and strategy for the Services and Support Team.
- Manage workload and schedules to meet goals and optimize resources.
- Report on performance metrics and provide variance analysis.
- Ensure effective communication within the team and across the company.
- Resolve customer issues and complaints.
- Ensure compliance with standard operating procedures.
- Lead projects to successful implementation.
- Transform customer experience through new support tools and processes.
- Actively drive growth and stimulate new business.
- Recruit, retain, and develop talent.
- Establish annual priorities and goals for the team.
- Implement process improvements to improve service and support.
- Maintain relationships with international contacts.
- Collaborate with other functional groups to ensure smooth operations.
- Education: BA/BS or equivalent experience required; advanced degree or equivalent experience in life sciences preferred.
- Experience: 5+ years in a similar field; 0-5 years of leadership experience.
- Strong numerical reasoning, scientific proficiency, and technical support experience.
- Outstanding communication and interpersonal skills, with the ability to successfully engage with customers, colleagues, and partners at all levels.
- Proficient in Microsoft Office and capable of clear, concise communication.
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