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0Apprentice Customer Experience
14 abr.dsm-firmenich
Barcelona, ES
Apprentice Customer Experience
dsm-firmenich · Barcelona, ES
Office
Barcelona, Spain
Hybrid
Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams. As a valued member of our company, you'll experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee.
At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.
Your key responsabilties
- Provide support and work closely with the Customer Experience team, gradually assuming tasks of increasing responsibility.
- Perform activities linked to order management, planning, logistics and supply chain.
- Liaise with different customers and work closely with various internal departments.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A flexible work environment that empowers people to take accountability for their work and own the outcome.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future.
- Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
- A culture that prioritizes safety and well-being, both physically and mentally.
- A space to grow by encouraging and supporting curiosity and an open mindset.
- Graduated in Business studies, Supply Chain or Economics.
- You have an Advanced level of English.
- Pro-active, positive attitude, responsible and willing to learn.
- Excellent communication skills and team spirit.
- Knowledge of MS Office applications and SAP knowledge is a plus.
Apprentice CX Engagement Team
13 abr.dsm-firmenich
Barcelona, ES
Apprentice CX Engagement Team
dsm-firmenich · Barcelona, ES
SharePoint
Apprentice CX Engagement Team
Barcelona
Hybrid
We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Engagement team Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics ....
At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.
Your Key Responsibilities
- International Project Management: participate and support on key projects (CRM, …)
- Performance Management: support on analytics and insights
- Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)
- To define actions plans for continuous improvement the customer experience
- Provide support on Customer Experience efficiency programs
- Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data
- Opportunity to have a first work experience where to learn, share your ideas and propose new things
- Join a Global Team based in Barcelona
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- 1 year Apprenticeship Contract
- Individual that embraces multiculturalism and diversity
- Strong communication skills in English in both written and verbal communication.
- Proficiency in navigating and using the SharePoint interface
- Quick learner and continuous improvement minded
- Creative, open-minded, and willing to learn attitude
Apprentice HR P&B
23 mar.dsm-firmenich
Barcelona, ES
Apprentice HR P&B
dsm-firmenich · Barcelona, ES
Barcelona, Spain
Hybrid
Support the Global HR team in Perfumery & Beauty by driving strategic initiatives, coordinating projects, and transforming data into actionable insights. Facilitate leadership development, diversity & inclusion, and capability planning while ensuring seamless collaboration across regional and global teams to enhance HR impact and alignment.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value.
Key Responsibilities
- Support the HR Global team of business partners within the Perfumery & Beauty business unit, focusing on key strategic initiatives.
- Provide comprehensive support, including the preparation of materials, coordination, follow-up actions, and collaboration with leaders on staffing and development plans.
- Participation in other strategic global HR projects, including but not limited to: leadership development programs, diversity and inclusion initiatives, and capability planning. Support the HR team through effective communication, ad hoc analysis, and coordination of deployment with regional and global teams.
- Leverage data analytics to support decision-making, including preparing and leading periodic reviews of HR data. Conduct detailed audits and analyses of dashboards and key metrics, identifying trends and providing actionable recommendations for improvement.
- Prepare and present regular HR reports and analyses with a focus on key performance indicators (KPIs), workforce trends, and predictive analytics to support strategic HR planning.
- Collaborate closely with local and regional HR teams to support the implementation of global initiatives, ensuring alignment and gathering insights to refine strategies and processes.
- Enhance the HR team's data capabilities by contributing to the design and refinement of reporting tools, dashboards, and analytics frameworks, ensuring actionable insights are accessible across the business.
- Empowerment to make meaningful contributions while upholding ethical standards.
- Opportunities for growth and advancement for those who embrace innovation and take initiative.
- Supportive environment where individuals are empowered to progress and contribute to meaningful change.
- Global Impact: Operate within a dynamic, international environment, shaping the future of Perfumery & Beauty.
- Innovation & Excellence: Lead cutting-edge HR strategies that drive business success.
- People-Centric Culture: Foster an inclusive and diverse workplace where talent thrives
- Passion for People & Culture: Commit to fostering diversity, inclusion, and talent development.
- Strategic Mindset: Ability to support key HR initiatives and drive impactful projects.
- Analytical Skills: Transform data into actionable insights
- Collaboration & Communication: Work seamlessly with global and regional teams.
- Proactive Approach: Take ownership of tasks, anticipate needs, and drive results.
- Adaptability & Agility: Thrive in a fast-paced, ever-evolving environment.
- A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership.
- A spirit of curiosity, embracing new challenges and pioneering innovative solutions that drive positive change.