Apprentice CX Engagement Team Barcelona Hybrid We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Engagement team Customer Experience community supporting continuous improvement projects in...
Apprentice CX Engagement Team
Barcelona
Hybrid
We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Engagement team Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics ....
At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.
Your Key Responsibilities
Barcelona
Hybrid
We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Engagement team Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics ....
At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.
Your Key Responsibilities
- International Project Management: participate and support on key projects (CRM, …)
- Performance Management: support on analytics and insights
- Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)
- To define actions plans for continuous improvement the customer experience
- Provide support on Customer Experience efficiency programs
- Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data
- Opportunity to have a first work experience where to learn, share your ideas and propose new things
- Join a Global Team based in Barcelona
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- 1 year Apprenticeship Contract
- Individual that embraces multiculturalism and diversity
- Strong communication skills in English in both written and verbal communication.
- Proficiency in navigating and using the SharePoint interface
- Quick learner and continuous improvement minded
- Creative, open-minded, and willing to learn attitude
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