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0SD Worx
Málaga, ES
International Customer Care Agent (DACH)
SD Worx · Málaga, ES
Office
Protime, proud member of the SD Worx family, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way. We successfully implement our software at our national and international customers.'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.
About The Role…
From our Malaga office, you are the first point of contact for our international customers (DACH-region) and you help them with all their questions about the use of our software. You will not be working in a callcenter, but in a customer service team that prioritizes quality over quantity.
How are you going to do that?
- You build knowledge and experience within the different domains of our applications.
- You build a relationship of trust with your customer contacts.
- You answer questions about the use of our Protime tools through our TicketManagement System.
- You advise your customers on optimizing their Protime environment.
- You build an internal network and work closely with our internal customer experts (seek advice, provide leads, pass on information, clarify needs of your customer portfolio, etc.).
- You take ownership in your role, but of course you are never alone.
on #camaraderie and #collaboration (two of our core values) with your team members
Are you a perfect fit?
- You can communicate professionally with (y)our customers and you are determined to always look for the right (out-of-the-box) solution.
- You are interested in software applications and in (the hard side of) HR.
- You are analytically strong.
- You are very fluent in English and German.
- You know how to take responsibility in your role.
- You love autonomy and like to take initiative.
- You like to work in a growth company where you actively question processes and your own role in light of continuous improvement
- Become part of an innovative and challenging company where personal and professional development are key. All this within a pleasant working atmosphere with room for team building and fun.
- A people focused culture of continuous learning and coaching.
- You can make a huge impact and grow with the company.
- We encourage initiative, ownership and creativity in tackling challenges.
- You will never, ever come home and say you had “just another day at the office”. Innovation never stands still. Every day offers a different challenge.
- And of course, we also offer an attractive and competitive salary with fringe benefits.
SD Worx loves diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
Datacenter Support Engineer
7 sept.SD Worx
Barcelona, ES
Datacenter Support Engineer
SD Worx · Barcelona, ES
TSQL Cloud Coumputing DevOps Excel
Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.
'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.
This is what you will do as a Datacenter Support
As a Datacenter Support Engineer, you will be part of the Cloud Technologies team, consisting of various IT technical profiles (Datacenter Engineers, DevOps Engineers, IT Project Managers, etc.). Together with a team of dedicated colleagues, you will elevate the quality level of our solutions.
How will you do that?
- You handle various questions from colleagues and customers regarding our Datacenter.
- You configure sandbox environments for our customers.
- You set up single sign-on connections between our customers’ environments and Protime’s environment.
- You build up an internal network and you act as a bridge to other departments.
- Your role doesn’t stop at national borders: you communicate with colleagues and customers all over Europe.
To support our further growth, we are looking for a Datacenter Support Engineer with a high problem-solving ability.
- You are passionate about IT and always strive to deliver quality.
- You communicate smoothly with various stakeholders and excel in analytical and logical thinking.
- You are a team player (#collaboration and #camaraderie are two of our core values). On the other hand, you can also work independently and take initiative.
- You have knowledge of Windows Server & databases (SQL).
- You have a flexible mindset to navigate our international, fast-growing work environment.
- You are fluent in Dutch and English.
- Become part of an innovative and challenging company where personal and professional development are key. All this within a pleasant working atmosphere with room for team building and fun.
- A people focused culture of continuous learning and coaching.
- You can make a huge impact and grow with the company.
- We encourage initiative, ownership and creativity in tackling challenges.
- You will never, ever come home and say you had “just another day at the office”. Innovation never stands still. Every day offers a different challenge.
Datacenter Support Engineer
7 sept.SD Worx Belgium
Barcelona, ES
Datacenter Support Engineer
SD Worx Belgium · Barcelona, ES
TSQL Cloud Coumputing DevOps Excel
Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.
'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.
This is what you will do as a Datacenter Support
As a Datacenter Support Engineer, you will be part of the Cloud Technologies team, consisting of various IT technical profiles (Datacenter Engineers, DevOps Engineers, IT Project Managers, etc.). Together with a team of dedicated colleagues, you will elevate the quality level of our solutions.
How will you do that?
- You handle various questions from colleagues and customers regarding our Datacenter.
- You configure sandbox environments for our customers.
- You set up single sign-on connections between our customers’ environments and Protime’s environment.
- You build up an internal network and you act as a bridge to other departments.
- Your role doesn’t stop at national borders: you communicate with colleagues and customers all over Europe.
This is you?
To support our further growth, we are looking for a Datacenter Support Engineer with a high problem-solving ability.
- You are passionate about IT and always strive to deliver quality.
- You communicate smoothly with various stakeholders and excel in analytical and logical thinking.
- You are a team player (#collaboration and #camaraderie are two of our core values). On the other hand, you can also work independently and take initiative.
- You have knowledge of Windows Server & databases (SQL).
- You have a flexible mindset to navigate our international, fast-growing work environment.
- You are fluent in Dutch and English.
Why choose Protime?
- Become part of an innovative and challenging company where personal and professional development are key. All this within a pleasant working atmosphere with room for team building and fun.
- A people focused culture of continuous learning and coaching.
- You can make a huge impact and grow with the company.
- We encourage initiative, ownership and creativity in tackling challenges.
- You will never, ever come home and say you had “just another day at the office”. Innovation never stands still. Every day offers a different challenge.
SD Worx
International Product Manager - SD Worx Academy (100%)
SD Worx · Málaga, ES
Teletrabajo
Join Our Sales and Marketing Team as an International Product Manager - SD Worx Academy (100%)!
Are you passionate about developing and optimizing product portfolios in an international setting? Do you want to contribute to the growth of SD Worx Academy and strengthen our training offerings in the market? Are you a strategic thinker with strong business and operational skills? Then this role as International Product Manager is perfect for you!
About SD Worx:
SD Worx is a leading European provider of payroll and HR services. With offices spread across Europe and one in Mauritius, we offer global solutions that empower companies to get the most out of their human resources. Our goal is to support businesses, large and small, with solutions that cover the entire employee life cycle.
Your Team:
The SD Worx Academy team provides our clients with high-quality learning solutions and strives for a continuous, innovative, and sustainable learning culture. We offer training in various fields such as social law, taxation, HRM, leadership, and personal effectiveness. To support our Central Academy team, we are looking for an International Product Manager who will help expand our position across Europe.
Your Responsibilities:
- Strategic Growth: Responsible for the growth and strengthening of our training business in Europe by developing and managing an innovative and market-oriented product portfolio.
- Business Focus: Inspire and advise local teams through in-depth analyses and effective portfolio presentations.
- Digital Sales: Develop digital sales packages and strategies, converting content from free to paid services while ensuring an optimal user experience.
- Value Proposition & Go-to-Market Strategy: Responsible for creating value propositions and defining and executing go-to-market strategies in collaboration with stakeholders and the marketing team.
- Stakeholder Management: Work closely with local teams and stakeholders to ensure the smooth implementation and optimization of new systems and processes.
- Coordination and Support: Support daily operational queries from European Academy countries and actively participate in roadmap implementations.
- Bachelor or Master degree or relevant experience in a similar role.
- Strong business focus with experience in product or portfolio management.
- Excellent communication skills, both written and verbal in English.
- Knowledge of Spanish, French or other languages is a plus.
- Experience or affinity with Learning & Development and digital tools such as LMS, webinars, and e-learning.
- Proactive and customer-oriented attitude with a commercial mindset.
- Strong business management skills and the ability to perform under pressure.
- Flexible, stress-resistant, and able to work independently as well as in a team.
- You will be part of our team in Málaga, Spain. This position offers a combination of remote work and office-based work.
Ready to initiate your first successful conversion at SD Worx? Apply now and be part of our dynamic team!