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Main Duties Operational Provides technical assistance, advice to hotel management so as to minimize overhead expenses and maximize productivity in all areas. Assist authorized users in relation to operation of the hotel’s IS system hardware, various...
Main Duties
Operational
Operational
- Provides technical assistance, advice to hotel management so as to minimize overhead expenses and maximize productivity in all areas.
- Assist authorized users in relation to operation of the hotel’s IS system hardware, various modules and supporting personal computers.
- Coordinates timely repair and return to service any faulty systems or items of equipment.
- Establishes and implements procedures to ensure backup of data in any IS system.
- Rebuilds data corrupted by either hardware or software faults.
- Coordinates the timely handling of any software fault reports or enhancement requests.
- Sets up emergency procedures and BCP to continue the operation of the hotel in the event of system failure.
- Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
- Establishes and Maintain Hyatt necessary Cyber security measures to prevent unauthorized access to the IS systems.
- Provides technical assistance to internal and external audit employees.
- Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
- Ensures all Information Systems employees provide a courteous and professional service at all times.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
- Maintains positive guest and colleague interactions with good working relationships.
- Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
- Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
- Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
- Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
- Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
- Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
- Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
- Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
- Supports reinforcement of Hyatt’s Values.
- Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
- Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Feedback the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.
- Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Barcelona and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
- Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
- Ensures the availability of any stationery or consumables required by any IS systems.
- Ensures that all licenses are complete and up to date.
- Conducts regular Departmental Communication Meetings.
- Attends and contributes to all training sessions and meetings as required.
- Is knowledgeable in statutory legislation in employee and industrial relations.
- Exercises responsible management and behavior at all times and positively representing the hotel management team and Hyatt International.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
- Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Information Systems function as dictated by the industry, company and hotel.
- Carry out any other reasonable duties and responsibilities as assigned.
- Leadership experience in a similar role required.
- University/College degree in a related discipline required.
- Understanding of hotel applications an asset.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable with exceptional attention to detail.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
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