Functions

• Assure that the guests/clients receive a service adapted, when possible, to their preferences, needs, lifestyles, and forms of working and interacting (FEEL AT EASE):

• Maintain good relationship with the guests/clients, ensuring that all of them have a service and experience adapted to their preferences and needs.

• Develop new effective approaches to building up the position of NH Collection category with the specific partners and establishing strategic alliances.

• Behave by our beliefs: the guests and clients are our number 1 priority, coordinate different departments in order to assure a high quality experience and create an excellent service attitude.

• Make sure that the specific requirements are correct and coordinate them with the corresponding department.

• Offer different possibilities for external and internal services (meeting rooms, restaurants reservations, car rental, etc.)

• Assure that clients/guests feel accompanied at every moment, as well as connected with their city of destination (FEEL THE PLACE):

• Have a thorough knowledge of the services offered by the company, and also in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.).

• Organize and coordinate (together with the clients/ guests) the preparation of the activities of interest, according to their needs.

• Maintain a direct and frequent contact with clients/guests, especially during the most important moments of their stay (events, coffee breaks, site inspections, etc).

• Keep always the meeting rooms and other facilities clean and in a good shape, so that there are a place where guests feel welcome and at easy, feel and experience the place.

• Ensure that NH Hotels is a reference of quality that exceeds the expectations of our clients. Make them feel special through details and surprises that exceed their expectations (FEEL SPECIAL):

• Maintain the contact with guests/ clients in order to find out how to even serve them better next time.

• Accept suggestions of our potentials costumers and work hard to improve our service.

• Ensure that quality standards are met and even exceeded, so the hotel is an excellent example of the Premium brand of the chain.

• Lead by example, customizing the behavior and values of the brand, so that they are lived by each of our employees.

• Be a reference and an example for the in house commercial team, customizing the behavior and values of the brand, so that they are interiorized by each of our employees.

• Be present and visible for our guest/client and staff in moments where it matters (site inspections, commercial visits, events, etc)

• Communicate and give feedback in a correct way; listen and show empathy.

• Surprise your team by being a great coach, mentor, team player and leader.

• Surprise our guests by exceeding their expectations.

• Be the best host that customers have experienced during a hotel stay.

• Build customer loyalty through the enhancement of products and services offered by the hotel (BRILLIANT BASICS).

• Elaborate the budget for the celebration of events in the hotel, requested by the customers trough visits, agencies or applications from Groups Department or Counts Executives of NH Hotels.

• Manage the follow up of the contributions given to the costumers and gather information about their decision.

• Negotiate with the clients the budgets related to the organization of events, hotel services, etc…

• Draft the work/service order sheets related to the services and rooms contracted by customers for the celebration of events, giving it to the Department Managers.

• Accompany customers in guided visits (inspection visits) along the hotel facilities, showing the best and more suitable services and options for them.

• Organized commercial visits to current and potential customers of the environment of the hotel, in order to establish regular contacts and present them the different services of the hotel.

• Organize special events and acts requested by the costumers, coordinating the different hotel departments involved (training courses, presentations, press conference, interviews, etc.).

• Supervise the lounges and facilities installed in them for the celebration of events.

• Check the bills related to the events organized in the hotel.

• Solve the incidences of the revenue of customers (correct valuation of the vouchers, unpayments of “straight to the exit”, etc.), contacting with them and with the NH Hotels Administration Department.

• Define with the Hotel Management, the prices of hotel meeting rooms and lounges, according to its demand and occupation levels, available dates, etc.

• Fulfill any corporate or BU process and procedures related to Sales tasks, quality and service.

• Ensure that all employees take care of their appearance and behaviors, excellently representing the identity of NH Hotels.

Requisitos

Education:

Degree or graduate preferably in Tourism

Specific Knowledge:

- Excellent level of English, written and spoken.

- Sales skills and techniques.

- Computer Skills.

- Highly valued knowledge of hotel management systems.

Professional Experience:

- Highly appreciated previous experience in Sales areas and/or Front Office

- Highly appreciated international Hospitality experience.

Required Profile:

- Customer orientation (care)

- Results driven and focus on detail (deliver)

- Communication and social skills, relationship capacity at different levels (ease)

- Ambition to go beyond expectations (surprise)

- Commercial initiative

- Team work

- Cheerful and informal attitude, at the same time as respectful and professional, representing the identity of NH Hotels.

- Well groomed appearance

General Information:

- Availability to work in shifts and on weekends.

- Possibility to travel if requested

- Availability to work from Tuesday to Saturday.

Se ofrece

NH Hotel Group se compromete con el principio de igualdad de oportunidades y la no discriminación en la gestión de sus procesos de Selección.