Provides high quality services and support that result in excellent customer satisfaction. 

Key Responsibilities

• Good skills in Adobe InDesign, Adobe Illustrator, Photoshop, MS-Word and OCR.
• Attention to detail - to understand requests and make the appropriate questions in case of doubt to the corresponding audience.
• Communication skills - to properly explain the doubt and needs
• Analytical skills - to check the level of complexity of a task, the number of resources needed, request the missing information from client and deliver clear information about items/tasks that are not clear enough.
• Someone who asks questions - someone who is not afraid of asking questions. All questions are valid - there’s no silly question-, to us in case we are still in the office or to PMO if already after CET working hours.
• Pro-active - to offer help, solutions where possible. Warn Project Manager of any concerns before it happens
• Initiative Taker - to propose/test different approaches for a specific task if he/she consider there are better ways of doing something. Also, share ideas for automations…
• Technical skills in InDesign and Illustrator - this is key to understanding most of the requirements
• Experience in formatting work in different languages will be preferable.

Skills & Experience

• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
•  Packaging design experience
• Fluent communication skills of written and verbal English.
• Good working knowledge of Spanish will be a plus
• Ability to report work orally and in writing as required.
• Ability to understand, apply and use personal computers and software applications (e.g. Adobe Illustrator, Adobe InDesign, Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CRM/AURORA/other production software, CAT Tools, Office 365/Skype).
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented.